Starwood Lurker IV

Hi,

Clicking on 'Account' in the right upper corner gives you the opportunity to log-in with your SPG Number and password. If it doesn't work, try out other browser as well.

Once you are logged in, you can either click on your name to find your stays or activity overview, or scroll to the bottom of the page where you can find these options as well.

Please let us know, if we can further assist.

Best regards,

Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

BriGuy

Don't know if it relates to the recent website update (probably does), but there's been no way to make Caesar's redemptions using Starpoints since (at least) 20 October. The handoff of credentials from SPG back to Caesar's is broken. (Screen shot is posted below.)

But Starwood customer service has been in denial since Monday, repeatedly blaming me and my browser caches, but finally admitting this morning there might be a problem on the back end.

No way to do such a redemption manually and at this point, since I first reported the issue (although support reps failed to act on it for days), there's been a 45% increase in the redemption rate And the supervisor I spoke to earlier today won't commit to cover the difference in customer service points once the problem is fixed.

Starwood Lurker

Thanks for the suggestion. There is a Learn About Our Best Rate Guarantee link that has a link that leads to the main BRG page on just about every page at spg.com.

My apologies, but it has been moved to the My Account section. When you are logged in click on your name at the top of the page and then Account Overview. Or, just scroll down the main page to click on Account Details. Under your name, you will find your Member #, Starpoints balance, Suite Night Awards balance (if earned), and number of Lifetime Nights, plus stays and nights year-to-date.

We appreciate the suggestions nonetheless and you can be assured they were passed along.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

BriGuy

There's no sign of the personalized voice assist setup under preferences. Speaking with support reps (multiple) this week, the most common phrase, as people trolled through knowledge base files, was "well, it's supposed to be there!"

Starwood Lurker

My apologies for the problems you've run into. If you'd like to send me some screenshots and your SPG account number to the email address below, I'll be glad to see if I can find someone to assist.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

LovetoTravel83

On the past stays page, it says it's showing the past 1-10 stays, although it's actually showing the past 25 stays. When clicking on the next page and the pages after that (11-20, 21-30, etc.) it will still show the past 25 stays only.

Oxon Flyer

One more datapoint : on an account with 53 stays in the past 12 months, it says it's showing the past 1-10 stays, although it's actually showing the past 53 stays. When clicking on the next page and the pages after that (11-20, 21-30, etc.) it will still show the past 53 stays only.

LovetoTravel83

You're right. It's actually showing the stays in the past 12 months, no matter how many there were.

UA-NYC

I've realized there are two things I absolutely HATE about the new design:

1. You have to scroll down a full page to see your stays/nights count...that's an absolute fail to me, that's the most important thing I want to see right away when I've logged in
2. It's no longer "one click" to log in...while my username/password is stored with my browser, I first have to click on that field in the upper right, THEN click "sign in"...wasn't that way with the last version.

heakja

^

seawolf

I'm finding that I can't open any reservations made prior the this rollout.

When I try to view, modify, or cancel, I get
When I try to set preferences for these reservations, I get

GVA

Where does one find the years elite counter on the new website ?

controller1

It is available on the app for iPad but does not appear to be available on the new website.

Cathay Boy

This new website fails in so many ways:

1) This website is clearly with the philosophy that everyone uses a tablet or touch screen with these big buttons, and as a result too much dead space and not enough information.

2) Overboard specialization of pages. Instead of one page that one can have the option to do 4-5 tasks of your choice now to do a specific task you need to navigate to a specific page, and that's assuming you know exactly where to navigate.

3) Information that users truly care about are well-hidden or hard to find. Total nights, total stays, current year stays and nights, years being elite, account start date, etc. etc.

4) Webpages are vertically designed with dead space on the sides, meaning some webpages are unnecessarily long that one needs to scroll deep down for some meaningful information. Again, this is designed for tablets, touch screen users, not desktop/laptop users, as a result, you are very unlikely to get anything useful right away when you pull up a page, you need to remember to keep scrolling the mouth down.

I hope SPG website 2.0 is much better...

LovetoTravel83

I think this is SPG website 2.0.