Uninvited guest had a key to my room / I was given a key to an occupied room
Aug 29, 2013, 6:19 am
#136
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
The key making system and room management system are usually not linked. Check in agent needs to manually type in room number to key making system. A typo can easily cause this issue. Yes, happened to me from time to time. Sometimes, the key simply won't work as the clerk keyed to wrong room number but wrote down the correct room number.
Aug 29, 2013, 9:54 am
#137
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Join Date: Nov 2003
Location: South Florida
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The key making system and room management system are usually not linked. Check in agent needs to manually type in room number to key making system. A typo can easily cause this issue. Yes, happened to me from time to time. Sometimes, the key simply won't work as the clerk keyed to wrong room number but wrote down the correct room number.
Now if the key was made using the next sequence number, the current occupant would be locked out next time trying to enter the room. That's why they ask if you need another key if you lost your previous key(s) so they can invalidate the old ones or just issue a copy of what you had.
Aug 29, 2013, 10:15 am
#138
Join Date: Dec 2010
Programs: spg gold, CO Platinum, MR Gold
Posts: 619
This is a first. I check in at the hotel today. They give me the key. I head up to the room and stick the key in the door. I open the door and walk in and immediately notice the TV is on, the ironing board is out, clothes thrown about the room. I walk in a step, notice all this and as soon as it registered, I got the heck out of there. I think the person was in the bathroom. It was a tad freaky. I ran down the hallway.
I go downstairs. Tell the front desk agent. She gives me a new key and I go up to that room and there is a small-sized refrigerator sitting in the middle of the Room.
Third room was OK. Not my day.
Moral... Use the latch.
I go downstairs. Tell the front desk agent. She gives me a new key and I go up to that room and there is a small-sized refrigerator sitting in the middle of the Room.
Third room was OK. Not my day.
Moral... Use the latch.
Typically elite level guests, like myself as a gold member, already have keys made.
Aug 29, 2013, 11:47 am
#140
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
In this case, I reserved the room the same day as arrival. So, the key was not pre-made. While I was there she searched the system for an empty room on the club floor... Ends up there was a squatter in there. Funny as she rechecked the system and said no one should be in there. Thank God the dude was not naked when I walked in.
Aug 29, 2013, 12:15 pm
#141
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Aug 29, 2013, 12:57 pm
#142
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Join Date: Aug 2001
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Aug 29, 2013, 2:44 pm
#143
Join Date: Oct 2008
Location: FRA
Programs: IKEA Family Card
Posts: 149
Had it also some times.
The last one was really bad for the other people, because I checked in at 2am and entered the occupied room in the middle of the night.
The last one was really bad for the other people, because I checked in at 2am and entered the occupied room in the middle of the night.
Aug 29, 2013, 7:44 pm
#144
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In this case, I reserved the room the same day as arrival. So, the key was not pre-made. While I was there she searched the system for an empty room on the club floor... Ends up there was a squatter in there. Funny as she rechecked the system and said no one should be in there. Thank God the dude was not naked when I walked in.
Aug 29, 2013, 8:11 pm
#145
Join Date: Feb 2011
Location: JFK/LGA
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Posts: 281
Happened to me yesterday in Hilton NYC -- posted here
Aug 29, 2013, 8:17 pm
#146
Join Date: Sep 2008
Programs: N/A (kid =! no travel :( )
Posts: 236
I almost had this happen but it was caught in a rather BS manner I thought. Was checking in at a holiday inn at around 1am and the night manager was finding my room. It seemed they had problems identifying what was empty so he gave me a room key and said hold on, dialed a number on speaker phone, someone picked up sleepily then he hung up and said sorry that one is dirty let me find you another. Rather stupid way to do things i thought but at least i didn't walk in on someone sleeping.
Aug 29, 2013, 8:41 pm
#147
Join Date: Oct 2012
Programs: CX,SQ,PR,QR
Posts: 577
I almost had this happen but it was caught in a rather BS manner I thought. Was checking in at a holiday inn at around 1am and the night manager was finding my room. It seemed they had problems identifying what was empty so he gave me a room key and said hold on, dialed a number on speaker phone, someone picked up sleepily then he hung up and said sorry that one is dirty let me find you another. Rather stupid way to do things i thought but at least i didn't walk in on someone sleeping.
Aug 29, 2013, 8:49 pm
#148
Join Date: Mar 2008
Location: SFO
Programs: UA 1K & 1MM, Bonvoy Titanium Elite Lifer, Hertz Prez
Posts: 232
Only had that happen once some years ago, at a Ritz Carlton of all hotels. Go up with my bags, key doesn't work. Go back down, get another key made, go back up, walk in the room and luggage on the bed, no one in there. Go back down again and front desk manager is there this time, says he'll take of it immediately. Go back up to a different room, no one in that one, but it was a very nice upgrade to an executive suite for my troubles.... 
Aug 29, 2013, 10:37 pm
#149
Join Date: Oct 2011
Location: LAS - where you can get married and divorced in the same 24 hour period. Perfect for the woman who's saving herself for marriage and the man who wants a one night stand.
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I've had this happen 3 times. Most memorable was at a Hilton in Toronto. Bellman opened door and turned on light and I was treated to watching a couple going at it on top of the bed - 3D porn.
They scrambled for the sheets, the bellman apologized but I thought I should get a chair and watch - like in the clubs in Amsterdam or Germany.
Ended up with the living room portion of a suite and a fold out sofa - that sucked.
They scrambled for the sheets, the bellman apologized but I thought I should get a chair and watch - like in the clubs in Amsterdam or Germany.
Ended up with the living room portion of a suite and a fold out sofa - that sucked.
Feb 4, 2014, 10:20 am
#150
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Front desk gave me a key to someone else's room. Twice.
I wish to rant about a recent harrowing experience (2 experiences, really).
I'm sure this topic has already been initiated somewhere in the Starwood forums. Could someone please direct me to that thread?
Thanks kindly.
I'm sure this topic has already been initiated somewhere in the Starwood forums. Could someone please direct me to that thread?
Thanks kindly.