Originally Posted by
TerryK
The key making system and room management system are usually not linked. Check in agent needs to manually type in room number to key making system. A typo can easily cause this issue. Yes, happened to me from time to time. Sometimes, the key simply won't work as the clerk keyed to wrong room number but wrote down the correct room number.
Obviously not the issue here... Room number came from the reservation system (which should have flagged the room as occupied) and the agent was just following directions in making a key for the same room.
Now if the key was made using the next sequence number, the current occupant would be locked out next time trying to enter the room. That's why they ask if you need another key if you lost your previous key(s) so they can invalidate the old ones or just issue a copy of what you had.