Is there a possibility of upgrade at Westin Las Vegas with no status?

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Aug 30, 2010, 1:27 am

#46

Keyser

FlyerTalk Evangelist

Join Date: Apr 2009

Location: India

Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah

Posts: 29,682

Quote:

Originally Posted by sc flier

This property is owned by Columbia Sussex, and they have a history of pushing the line with SPG. They own the following SPG hotels as well as hotels with most of the other major brands (especially Marriott):
Sheraton Baltimore - City Center
Sheraton Hotel Newark
Sheraton Philadelphia City Center
Westin Casuarina, Las Vegas
Westin St. Maarten
Westin Bristol Place, Toronto
Westin Casuarina, Grand Cayman
Westin Chicago Northwest
Westin New Orleans
Westin San Diego
Westin Tampa Harbour Island
Westin Washington DC

the properties in bold are where i have stayed a bunch of times & i don't recall ever getting a plat suite upgrade at any one of these places....

Aug 30, 2010, 1:35 am

#47

Starwood Lurker II

Company Representative - Starwood

Join Date: Apr 2005

Location: Singapore

Programs: SPG

Posts: 4,002

Quote:

Originally Posted by Zurich Flyer

PS: Attn the Starwood Lurkers. What is your opinion about this topic? Should the complimentary room upgrades (if available at check-in) go to top status customers or is it ok if they go against "tips" to other customers?

Seriously, I would not expect a lurker from any hotel organisation to agree that it is ok to bribe the hotel staff in order to obtain an upgrade.

In fact if a staff is caught accepting a bribe for that and it is brought to the attention of either the management of the property or to SPG, I am pretty sure some action may be taken to prevent this from happening.

Whether it is a trend or not, not up to me to comment though.

Hope this helps.

[email protected]

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

Aug 30, 2010, 6:58 am

#48

KENNECTED

Suspended

Join Date: Oct 2003

Location: New York, NY

Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred

Posts: 10,869

Quote:

Originally Posted by saad

the properties in bold are where i have stayed a bunch of times & i don't recall ever getting a plat suite upgrade at any one of these places....

To be fair, some of the properties you list have a limited number of suites. Example, The Westin Grand, Westin Las Vegas, Westin Tampa.

I recently stayed at the Westin New Orleans and was upgraded to a huge suite.

Aug 30, 2010, 8:16 am

#49

Keyser

FlyerTalk Evangelist

Join Date: Apr 2009

Location: India

Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah

Posts: 29,682

Quote:

Originally Posted by Cheap Elite

[COLOR="Sienna"]To be fair, some of the properties you list have a limited number of suites. Example, The Westin Grand, Westin Las Vegas, Westin Tampa.

maybe....

no complaints though....if i really needed a suite at any one of these places then i would have booked it....

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