Randy Petersen is checking into COS policies
#31
#32
Join Date: Apr 2006
Location: Oakland Park, FL
Programs: AA EXP, DL PM
Posts: 480
#33
Join Date: May 1998
Posts: 3,062
Originally Posted by Hyden
If a pre-boarder can safely operate the exit and assist in the event of an emergency, why shouldn't they sit where they want?
No one is saying that disabled passengers should be allowed in the exit row. I doubt that would be consistent with FAA requirements.
#34
Join Date: Nov 2005
Location: NY by birth, BNA by choice - soon YXE, the SKY by virtue.
Posts: 2,420
I've specifically involved a flight attendant to remove a pre-boarder from an exit row before on a non-continuing flight.
EVERY pre-boarder should not be allowed to take an exit row seat, and that includes COS. The reason you are paying twice as much is because you're (possibly) taking up two seats! That shouldn't entitle you to extra treatment from the airline. You're the equivalent of two separate paying customers, in my opinion. To add to that, the second payment is refunded provided the flight isn't full. If you have such a concern with getting an exit row seat, then be at the front of the "A" boarding group like everyone else.
As for having to explain to customers that the seat next to you is "reserved" - why not sit in the middle seat and "reserve" the window or aisle? This way, if a customer comes up to you and wants to sit in that row, you can say "OK, I'll take the window/aisle and you can have the window/aisle." Then the middle seat is left open and will remain such unless the flight is close to full, which you may then have to invoke the "reserved" seat card - but that's less likely to happen than the situation that's been described so far!
EVERY pre-boarder should not be allowed to take an exit row seat, and that includes COS. The reason you are paying twice as much is because you're (possibly) taking up two seats! That shouldn't entitle you to extra treatment from the airline. You're the equivalent of two separate paying customers, in my opinion. To add to that, the second payment is refunded provided the flight isn't full. If you have such a concern with getting an exit row seat, then be at the front of the "A" boarding group like everyone else.
As for having to explain to customers that the seat next to you is "reserved" - why not sit in the middle seat and "reserve" the window or aisle? This way, if a customer comes up to you and wants to sit in that row, you can say "OK, I'll take the window/aisle and you can have the window/aisle." Then the middle seat is left open and will remain such unless the flight is close to full, which you may then have to invoke the "reserved" seat card - but that's less likely to happen than the situation that's been described so far!
#35
Join Date: May 1998
Posts: 3,062
As for having to explain to customers that the seat next to you is "reserved" - why not sit in the middle seat and "reserve" the window or aisle? This way, if a customer comes up to you and wants to sit in that row, you can say "OK, I'll take the window/aisle and you can have the window/aisle." Then the middle seat is left open and will remain such unless the flight is close to full, which you may then have to invoke the "reserved" seat card - but that's less likely to happen than the situation that's been described so far!
I usually take the window so the aisle is available to a solo traveler. But since I've pre-boarded and am already seated and its already obvious that sitting next to me is going to uncomfortable, most people simply walk past if they are a couple or if the aisle is already taken.
#36
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,707
Sorry nsx for mentioning fault. Guess noone is responsibile for their own actions anymore. And, yes I misinterpeted dhacker's commet of people looking at COS because they are in pre-board line. Although I am unsure how one would know why people are looking. I have seen/even heard people in A line looking over the Preboards and wonder why some are in it (not COS) - as some look physically ok.
I agree. If a COS wants an Exit Row, why not have him/her be in front of the A line to be sure they will get one (on originating flights). On thru flights, it is unlikely anyway - even if in Pre-board line.
WN can insure 2 seats together by having the COS have an A boarding pass. Unless a very full thru flight (rare), even the complete B line is usually able to have 2 seats together. So the COS does NOT have to be in the Preboard Line. Just get in either the A or B line and you will have 2 seats together. I have never seen where the 1st person in C line does not have the chance for an aisle or Window and a Middle seat. Having a bag to put overhead etc. is not a real cause of concern any more than for anyone else.
I agree. If a COS wants an Exit Row, why not have him/her be in front of the A line to be sure they will get one (on originating flights). On thru flights, it is unlikely anyway - even if in Pre-board line.
WN can insure 2 seats together by having the COS have an A boarding pass. Unless a very full thru flight (rare), even the complete B line is usually able to have 2 seats together. So the COS does NOT have to be in the Preboard Line. Just get in either the A or B line and you will have 2 seats together. I have never seen where the 1st person in C line does not have the chance for an aisle or Window and a Middle seat. Having a bag to put overhead etc. is not a real cause of concern any more than for anyone else.
#38
Join Date: May 1998
Posts: 3,062
The first announcement normally goes like this: "We will now take all preboarders that have a blue sleeve".
After that all other pre-boarders are boarded.
The blue sleeve requires us to preboard those passengers with disablities first.
The remaining pre-boarders are considered "courtesy pre-boarders". It is done as a courtesy. We are not required to preboard families with small children or COS or the others that deem necessary to preboard. It is done as a courtesy preboard. That is why those preboarders do not need a blue sleeve.
After that all other pre-boarders are boarded.
The blue sleeve requires us to preboard those passengers with disablities first.
The remaining pre-boarders are considered "courtesy pre-boarders". It is done as a courtesy. We are not required to preboard families with small children or COS or the others that deem necessary to preboard. It is done as a courtesy preboard. That is why those preboarders do not need a blue sleeve.
Only announcing that those with blue sleeves can pre-board leaves people confused as to whether or not its actually OK to pre-board with a seat reserved card.
The fact that you're not required to pre-board anyone without a disability is moot since SW policy allows those with small children and those with a second seat to pre-board.
So maybe we don't need the blue sleeves, but we could really use an improved announcement.
#39
Join Date: May 1998
Posts: 3,062
Sorry nsx for mentioning fault. Guess noone is responsibile for their own actions anymore. And, yes I misinterpeted dhacker's commet of people looking at COS because they are in pre-board line. Although I am unsure how one would know why people are looking. I have seen/even heard people in A line looking over the Preboards and wonder why some are in it (not COS) - as some look physically ok.
I agree. If a COS wants an Exit Row, why not have him/her be in front of the A line to be sure they will get one (on originating flights). On thru flights, it is unlikely anyway - even if in Pre-board line.
WN can insure 2 seats together by having the COS have an A boarding pass. Unless a very full thru flight (rare), even the complete B line is usually able to have 2 seats together. So the COS does NOT have to be in the Preboard Line. Just get in either the A or B line and you will have 2 seats together. I have never seen where the 1st person in C line does not have the chance for an aisle or Window and a Middle seat. Having a bag to put overhead etc. is not a real cause of concern any more than for anyone else.
I agree. If a COS wants an Exit Row, why not have him/her be in front of the A line to be sure they will get one (on originating flights). On thru flights, it is unlikely anyway - even if in Pre-board line.
WN can insure 2 seats together by having the COS have an A boarding pass. Unless a very full thru flight (rare), even the complete B line is usually able to have 2 seats together. So the COS does NOT have to be in the Preboard Line. Just get in either the A or B line and you will have 2 seats together. I have never seen where the 1st person in C line does not have the chance for an aisle or Window and a Middle seat. Having a bag to put overhead etc. is not a real cause of concern any more than for anyone else.
#40
Join Date: Mar 2004
Programs: AA-exp, 4MM, MR-plat, Hertz-PC, WN-CP
Posts: 423
If I want 11ABC all to myself, can I book all three (planning on a refund on 2, 98% chance according to SWA)? I think that is why a cos shouldn't get to sit in an exit row, especially if they preboard. It's sort of like always being first in line for a (most likely) free upgrade to first class (sans food). Since the 2nd seat is guaranteed to be theirs (probably free, which is a kindness already) it really shouldn't be the favorite seat on the plane.
#41
Join Date: Mar 2006
Posts: 108
Do all COS require seatbelt extantion? i know i do but can lower armrest. I can't seat in exit row. And i am ussaly 1st in A group. It aganst polycy for anybody using belt extention seating in exit row.
let me know if you can buy 3 seats
If I want 11ABC all to myself, can I book all three (planning on a refund on 2, 98% chance according to SWA)? I think that is why a cos shouldn't get to sit in an exit row, especially if they preboard. It's sort of like always being first in line for a (most likely) free upgrade to first class (sans food). Since the 2nd seat is guaranteed to be theirs (probably free, which is a kindness already) it really shouldn't be the favorite seat on the plane.
#42
Join Date: Feb 2003
Posts: 1,255
KEEP IT SIMPLE. There isn't any way for the computer to know how many disabled pre-boarders a flight will have. There isn't any way to know how many courtesy family pre-boarders a given flight will have. It's even probable SW won't know how many continuing passengers will be on a flight 24 hours in advance. I don't know how many last minute reservations are made/changed.
Letting COS board pre-board is the simplest solution.
Letting COS board pre-board is the simplest solution.
#43
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
#44
Join Date: Mar 2006
Programs: WN Rapid Rewards, Delta Skymiles
Posts: 400
#45
Join Date: May 1998
Posts: 3,062
I don't need an extension. I can force the armrest down all the way, but would have to hold it there to keep it down. However, I most definitely encroach a lot into the next seat and make it very uncomfortable for anyone to sit next to me in coach.