Website and App Errors
May 15, 2014 | 9:03 am
#1
Original Poster
Join Date: Jul 2011
Posts: 226
Website and App Errors
Is anyone else having problems viewing upcoming reservations?
I get this error when clicking on 3 of my 4 existing reservations.
We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
I get a similar error when I try to look at them in the app.
I get this error when clicking on 3 of my 4 existing reservations.
We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
I get a similar error when I try to look at them in the app.
May 15, 2014 | 9:44 am
#3
Join Date: Mar 2011
Posts: 1,838
This is well documented in this thread:
http://www.flyertalk.com/forum/south...s-anymore.html
It's been going on for about three weeks now.
http://www.flyertalk.com/forum/south...s-anymore.html
It's been going on for about three weeks now.
May 17, 2014 | 1:48 am
#6
Join Date: Sep 2012
Posts: 1,824
Is this a major international airline or Billy Bob's Flyin' Service (yaawl come back tomorrow)??
May 17, 2014 | 2:05 am
#7
Join Date: Mar 2012
Posts: 413
Talk about amateur hour. No notices, no signs, no banners. Everything looks normal and yet nothing works. And they started this around 10 PM PT, well before typical maintenance windows.
Is this a major international airline or Billy Bob's Flyin' Service (yaawl come back tomorrow)??
Is this a major international airline or Billy Bob's Flyin' Service (yaawl come back tomorrow)??
May 17, 2014 | 11:25 am
#8
Join Date: Mar 2011
Posts: 6,286
It's generally considered a "best practice" to publish in advance a notice of when a website will be performing substantial maintenance. Or at the very least to put a notice on the landing page when maintenance is currently being performed and access is limited. While baffling to some that Southwest doesn't do this, it should't be surprising to anyone familiar with their myriad IT issues and mismanagement. That said, it's still indefensible.
May 17, 2014 | 11:48 am
#9
Join Date: Mar 2012
Posts: 413
It's generally considered a "best practice" to publish in advance a notice of when a website will be performing substantial maintenance. Or at the very least to put a notice on the landing page when maintenance is currently being performed and access is limited. While baffling to some that Southwest doesn't do this, it should't be surprising to anyone familiar with their myriad IT issues and mismanagement. That said, it's still indefensible.
May 17, 2014 | 3:16 pm
#10
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Probably because they do "maintenance" every week and things aren't accessible for periods of time.
