Website and App Errors
 

Is anyone else having problems viewing upcoming reservations?

I get this error when clicking on 3 of my 4 existing reservations.

We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

I get a similar error when I try to look at them in the app.

Saw the issue last Friday 5/9 around 1AM (CST) and assumed they were doing IT maintenance. At it the worst, I couldn't even log-in.

This is well documented in this thread:

http://www.flyertalk.com/forum/south...s-anymore.html

It's been going on for about three weeks now.

Can't seem to do anything tonight... can't login, can't pull up a reservation, can't cancel one... nada. Good work boys!!

Per agent on the phone: website maintenance until 7AM CDT due to prepare for weekend schedule release.

Talk about amateur hour. No notices, no signs, no banners. Everything looks normal and yet nothing works. And they started this around 10 PM PT, well before typical maintenance windows.

Is this a major international airline or Billy Bob's Flyin' Service (yaawl come back tomorrow)??

I suppose they could have put up an advisory the notify people that the site is under maintenance. As far as the window they did this, I guess it just depends how much they needed to do. I've seen plenty of tech companies take resources down well before midnight PDT, especially when they aren't based on the left coast. I know it can be hard for some over there to realize the world doesn't revolve around them. :)

It's generally considered a "best practice" to publish in advance a notice of when a website will be performing substantial maintenance. Or at the very least to put a notice on the landing page when maintenance is currently being performed and access is limited. While baffling to some that Southwest doesn't do this, it should't be surprising to anyone familiar with their myriad IT issues and mismanagement. That said, it's still indefensible.

Completely agree. No reason they couldn't have put an advisory in the area where they normally display travel advisories.

Probably because they do "maintenance" every week and things aren't accessible for periods of time.

Anyone else having login problems now, or is it just me?

Yup, logins are down again. We'll see what we get when it comes back online.

It's back online and seems to be working normally.