Sixt Platinum
Sep 2, 2011 | 10:57 am
#46
Join Date: Aug 2010
Posts: 41
I just rented a car at Milan Central Station , this place is difficult to find! took us over an hour/the confirmation print out doesn't even have the local sixt phone #.
After I reached the counter, the rep said they did not have the car I booked (b200 benz) , so they gave us a Opel which i wasn't too happy. I was told the rate is the same and such, but I did not get a invoice with the total cost and when I check my SixT account online , my previous booking was all deleted and doesn't even have a record of my rental. Will my rental record show up later ? or the rep forgot to enter my membership #? I am currently on Platinum status.
P.S. I thought cars are usually guarantee, hertz always had the car I wanted, I called SixT couple days ago and confirm this, they said it will b200 too.
After I reached the counter, the rep said they did not have the car I booked (b200 benz) , so they gave us a Opel which i wasn't too happy. I was told the rate is the same and such, but I did not get a invoice with the total cost and when I check my SixT account online , my previous booking was all deleted and doesn't even have a record of my rental. Will my rental record show up later ? or the rep forgot to enter my membership #? I am currently on Platinum status.
P.S. I thought cars are usually guarantee, hertz always had the car I wanted, I called SixT couple days ago and confirm this, they said it will b200 too.
May 22, 2012 | 4:15 pm
#47
Join Date: Aug 2008
Location: Marin County, CA
Programs: Marriott LT-TE, United Gold
Posts: 472
Resurrecting this from the dead as I may be renting from Sixt in the near future. I found a link through Google that listed both United 1K and SPG Plat status as qualifying for a Sixt Plat card, however the link then took me to the Sixt homepage after I put my membership #s in. Would either of these still work and if so, how can I go about getting the card? I signed up for a Gold card but from what I've read this won't do much for me. Maybe I can just upgrade this one? Thanks!
Mar 8, 2015 | 5:20 pm
#48
Join Date: Nov 2014
Posts: 82
Just flew into Paris CDG tonight and booked a Compact Luxury hoping to get an upgrade with Sixt Platinum I got from a status match A3G. When I asked about the upgrade, they said they only thing they have was a 5 series BMW which was apparently 4 levels higher than my car and they would upgrade me.
In a case like that, isnt it better to see what they have available and just book the car one status down?
I was also told that since my rental is longer than 7 days they wont upgrade me. Is this true or am I being 'taken for a ride'? :-)
In a case like that, isnt it better to see what they have available and just book the car one status down?
I was also told that since my rental is longer than 7 days they wont upgrade me. Is this true or am I being 'taken for a ride'? :-)
Mar 10, 2015 | 5:10 am
#50
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
So they have plenty of these excuses how to say that we will not upgrade
Mar 11, 2015 | 4:21 am
#51
Join Date: Nov 2014
Posts: 82
Any ideas how to challenge this? Does printing of the policy work?
According to policy:
Free upgrade to the next car group and a double upgrade in U.S. locations.**
**Subject to availability, not valid for long-term rentals, special cars, motorcycles or trucks. The possibility of receiving an upgrade is only valid for up to 12 months from the issue date of the card. This advantage remains valid when you rent more than 10 times per 12 months with Sixt
Does anyone have a note to the policy what is defined as a long term rentals or 'special cars'?
According to policy:
Free upgrade to the next car group and a double upgrade in U.S. locations.**
**Subject to availability, not valid for long-term rentals, special cars, motorcycles or trucks. The possibility of receiving an upgrade is only valid for up to 12 months from the issue date of the card. This advantage remains valid when you rent more than 10 times per 12 months with Sixt
Does anyone have a note to the policy what is defined as a long term rentals or 'special cars'?
Mar 11, 2015 | 7:28 am
#52
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
Mar 11, 2015 | 8:01 am
#53
Company Representative, Sixt Customer Service
Join Date: Nov 2013
Posts: 469
Sixt Customer Service
Hi,
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
Just flew into Paris CDG tonight and booked a Compact Luxury hoping to get an upgrade with Sixt Platinum I got from a status match A3G. When I asked about the upgrade, they said they only thing they have was a 5 series BMW which was apparently 4 levels higher than my car and they would upgrade me.
In a case like that, isnt it better to see what they have available and just book the car one status down?
I was also told that since my rental is longer than 7 days they wont upgrade me. Is this true or am I being 'taken for a ride'? :-)
In a case like that, isnt it better to see what they have available and just book the car one status down?
I was also told that since my rental is longer than 7 days they wont upgrade me. Is this true or am I being 'taken for a ride'? :-)
Feb 19, 2016 | 10:22 pm
#54
Join Date: Feb 2016
Posts: 3
Sixt Platinum Card Upgrade
Hi,
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
Jul 24, 2016 | 5:38 pm
#55
Join Date: Feb 2016
Posts: 3
Upgrade not being honored
Hi,
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
I am being told that the upgrade is not for the next class. The location isn't being truthful. I reserved a luxury car and I'm supposed to be upgraded to the next class which is and XCAR yet I'm being told that's not true. Can you please send the written policy on upgrades?
Last edited by MissJay5000; Jul 24, 2016 at 5:40 pm Reason: spelling
Aug 1, 2016 | 3:56 am
#56
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: VS Silver
Posts: 2,478
From Googlecache:
Sixt Cards Sixt Platinum Card.
The card for frequent drivers (greater than 20 rentals / year) or frequent flyers (Top level e.g. Miles&More: Senator)
Advantages of the Sixt Platinum Card
The Sixt Platinum Card
* Upgrade to the next higher car group (subject to availability).
* Fast Lane for privileges and fast service at all airports.
* 35% discount on all discountable rates or the Sixt corporate rate.
* 20% discount on Holiday Cars* when booked direct.
* 20% discount on Sixt limousine service in Germany, Austria and Switzerland, 10 % discount in other foreign countries
* Mobility guaranteed: Forgot your reservation?
No problem: You will always get a rental car from Sixt if you call us up to 5 hours before your rental start time.
Frequent drivers rent more than 5 vehicles per calendar year and receive your personal Sixt Gold Card.
Get all the advantages of the Sixt Cards. After placing 20 rentals within the calendar year, you will automatically receive your Sixt Platinum Card at the beginning of the following year.
Sixt Cards Sixt Platinum Card.
The card for frequent drivers (greater than 20 rentals / year) or frequent flyers (Top level e.g. Miles&More: Senator)
Advantages of the Sixt Platinum Card
The Sixt Platinum Card
* Upgrade to the next higher car group (subject to availability).
* Fast Lane for privileges and fast service at all airports.
* 35% discount on all discountable rates or the Sixt corporate rate.
* 20% discount on Holiday Cars* when booked direct.
* 20% discount on Sixt limousine service in Germany, Austria and Switzerland, 10 % discount in other foreign countries
* Mobility guaranteed: Forgot your reservation?
No problem: You will always get a rental car from Sixt if you call us up to 5 hours before your rental start time.
Frequent drivers rent more than 5 vehicles per calendar year and receive your personal Sixt Gold Card.
Get all the advantages of the Sixt Cards. After placing 20 rentals within the calendar year, you will automatically receive your Sixt Platinum Card at the beginning of the following year.
Am I doing something wrong???
Aug 5, 2016 | 3:14 pm
#57
Join Date: Jul 2001
Posts: 2,925
It seems like every time I go to collect a car with my Sixt Platinum status I get offered the class of car I booked and not an upgrade (except once in the US when I got a double). When I ask the agent about my upgrade and show them the card they usually start saying things like "Well, I can give you a such-and-such for EUR10 more per day." and they look a bit bemused when I say that Platinum should get it for free.
Am I doing something wrong???
Am I doing something wrong???
http://www.flyertalk.com/forum/sixt/...e-without.html
Apr 12, 2017 | 5:19 am
#58
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: VS Silver
Posts: 2,478