Originally Posted by
FLYMSY
I'm a bit late posting this, but never mind. I booked a mid-size SUV (ended up being a BMW X3) for a 7 day trip from MUC to the Tyrolian Alps. At check in I mentioned I was hoping to get a Jaguar F-Pace (as that was what was quoted in the booking - F-Pace or similar). I mentioned that I was a Platinum "should shouldn't I get a free upgrade?" and showed the agent the bit on the website as she actually seemed confused. Apparently SUV's count as "special" cars (really?) so they aren't eligible for free upgrades for Platinum.