Upgrade not being honored
Originally Posted by
SixtCustomerServices
Hi,
You would be entitled to an upgrade as long as your rentla does not exceed 28 days however this would only be an upgrade to the group above what you have reserved if it is available. The branch may upgrade you further than this however that would be at their discretion.
I will be looking into the branches comments with the branch manager and I sincerely apologise for any confusion this may have caused.
If I can helps with anythign else, please let me know.
Thanks, Ruth.
Hi Ruth,
I am being told that the upgrade is not for the next class. The location isn't being truthful. I reserved a luxury car and I'm supposed to be upgraded to the next class which is and XCAR yet I'm being told that's not true. Can you please send the written policy on upgrades?
Last edited by MissJay5000; Jul 24, 2016 at 5:40 pm
Reason: spelling