Hello all,
I'm looking at renting a car beginning of march 2017. Frim my search, sixt has been coming up as the cheapest option for almost every vehicle class. (Significantly cheaper)

I've neve rented from sixt. Only thing that scares me are the horrendous reviews and horror stories on yelp, facebook, etc. I know that reviews should be taken with a grain of salt but I'm seeing a trend with these reviews and not looking good!

Can anyone comment on their experiences with sixt at fll? How was your experience? How does the shuttle work? Is it a longer process to get the car than with other companies?

Thanks!!

I rented from them at FLL last year. Didn't take the shuttle as I wasn't coming from the airport. After waiting for about 30 minutes they upgraded me one class to a fairly new Cadillac CTS. Car was fine. I had a one week rental. The 2nd day I received an email from Sixt thanking me for the rental and stating that I had turned the car in at MIA. I called and told them that I still had the car. Had to spend about 20 minutes on the phone to get it resolved. When I turned the car in a week later, they had the mileage wrong and claimed that I put 8,000 miles on the car. I wasn't charged since I had unlimited miles. I recently rented from Sixt at PHX and almost walked when the agent gave me a hard core sales pitch on why I needed to purchase their additional insurance. Last time I had such a hard core sales pitch it was from Alamo around 20 years ago and I haven't been back to Alamo since. I've rented from Sixt twice now in the US. Have been very happy with Sixt in Germany. Not crazy about the US. Nice cars but service is lacking with both of my rentals.

I can't provide feedback about renting from Sixt, but here's what I know about the shuttle.

The Sixt shuttle picks up outside the Rental Car Center on the departures level. On the map below, the stop is just to the left of the connector across from Terminal 1. If you're arriving in Terminal 1 (on Southwest, Alaska, Allegiant, Frontier, Silver, United, Virgin America, or WestJet), you'll be able to access the Rental Car Center directly.

If you're arriving in Terminal 2, 3, or 4, you will need to take an FLL internal shuttle bus to reach the Rental Car Center.



Once at the Rental Car Center, you'll go outside and wait for the Sixt shuttle. The office/vehicle location is roughly 2 miles north of the airport. It's really about as close as you can get without being on airport property...probably 5-8 minutes. Still, the double shuttle (if not using Terminal 1) will certainly add a decent chunk of time to the process. Plus, there's no guarantee that the Sixt shuttle will be ready and waiting for you.

Im always in and out of FLL and have noticed the Sixt shuttle there about 1 time for every 3 im there

We just came back from FLL, had 8 days rental with Sixt.

Please read writerguyfl's post for the shuttle details. I found it was really accurate and helpful.

The price we got is $340, premium or suv, 8 days from 12/24 to 1/1, additional driver included. The lowest price I could find for other companies at that time was $450 for full-size, $600 for premium or suv.

The staff at FLL tried to scare me that I will be pulled over by police if I refused their additional insurance even I told her I had my own insurance and my credit card will take care of CDW. I also refused their highway pass package ($6 or 8 per day), you could just buy a sunpass mini transponder in any cvs or publix for $5 (but you do have to activate it over internet before using). She did use some misleading concepts, like "Florida is different", "Highway package is the only option". I had no problem with that, they were trying make extra money from those "sales". I just refused all of those politely.

We got an audi a3 (2016?) for premium class. The condition was not very well, not very clean, over 20K miles on it, a few minor scratches we found were not on our contract. But I cannot find someone to record those "new" scratches. I took a few pictures just in case and left.

Two days later, I got low tire pressure warning in the morning. When I checked the tires, I found another tire had a ripped damage on the side wall. I would drive 300 miles next day so I cannot take the risk. I called the customer service to do an exchange. It took me half an hour to reach the correct person. (During the waiting time, I checked the previous pictures I took , I found the damage was actually there when I picked up in FLL.) The person from nearest location said they did not have premium class in stock, she suggested I could drive to MIA or FLL directly to do the exchange. I asked whether I should call MIA to confirm, she said there was no way to reach real person over the phone in MIA or FLL. She said they will definitely have the car I need.

So I drove to MIA. The exchange procedure was smooth. No question asked. No additional cost. What I got was 2017 MB CLA250 with 4k miles. The condition is very good. I checked more carefully this time. It took a few minutes to let inspection staff record two "new" scratches. He used an app on smart phone to take pictures and describe those scratches. I did not receive new contract with updated damage details, but he said I would be fine.

I returned the car in early morning, the staff just did a quick check of dashboard. No further examination. The waiting time for Sixt's shuttle was about 10 minutes. Then 3 or 4 minutes to Terminal 1. Then about another 10 minutes for FLL's shuttle to our Terminal 4.

When we got home, I received a damage claim email indicating they found scratches which were not on record (same location we found during pick up) and asked more information from me. I filled out the form yesterday, basically just said what we found during pick up and we had no aware of other damages. Still waiting for the results.

I would say the experience was not worst but definitely not good. The issues of the first car (tire pressure and sidewall damage) were completely avoidable if they did a good inspection and maintenance. The customer service is just average level. I am still waiting for the final bill and cannot make comment for the damage claim. At this point, I would say if you are very price-sensitive (like me), if you do not care too much about the troubles and if you have a flexible time schedule, you could try it.

Updated: I just received the final bill. There was no additional charge (at least for now). No sure in the future.

Thanks everyone. Im going to avoid and stick to one of the big companies for a number of reasons, including a large proportion of negative reviews (more so than im seeing for the other large companies). Also since we'll be travelling with a toddler, want to avoid renting off airport.

Thanks again!

Despite also travelling with children, I've decided to book a Sixt rental anyway since the cost differential is so great.

However, unlike my past flights to FLL which all involved T1, this time I will be flying into T2. Is it possible just to walk over from there to the rental car centre to catch the Sixt shuttle? I'd rather walk 10 minutes than have to mess around waiting for a shuttle just to catch another shuttle.