We just came back from FLL, had 8 days rental with Sixt.

Please read writerguyfl's post for the shuttle details. I found it was really accurate and helpful.

The price we got is $340, premium or suv, 8 days from 12/24 to 1/1, additional driver included. The lowest price I could find for other companies at that time was $450 for full-size, $600 for premium or suv.

The staff at FLL tried to scare me that I will be pulled over by police if I refused their additional insurance even I told her I had my own insurance and my credit card will take care of CDW. I also refused their highway pass package ($6 or 8 per day), you could just buy a sunpass mini transponder in any cvs or publix for $5 (but you do have to activate it over internet before using). She did use some misleading concepts, like "Florida is different", "Highway package is the only option". I had no problem with that, they were trying make extra money from those "sales". I just refused all of those politely.

We got an audi a3 (2016?) for premium class. The condition was not very well, not very clean, over 20K miles on it, a few minor scratches we found were not on our contract. But I cannot find someone to record those "new" scratches. I took a few pictures just in case and left.

Two days later, I got low tire pressure warning in the morning. When I checked the tires, I found another tire had a ripped damage on the side wall. I would drive 300 miles next day so I cannot take the risk. I called the customer service to do an exchange. It took me half an hour to reach the correct person. (During the waiting time, I checked the previous pictures I took , I found the damage was actually there when I picked up in FLL.) The person from nearest location said they did not have premium class in stock, she suggested I could drive to MIA or FLL directly to do the exchange. I asked whether I should call MIA to confirm, she said there was no way to reach real person over the phone in MIA or FLL. She said they will definitely have the car I need.

So I drove to MIA. The exchange procedure was smooth. No question asked. No additional cost. What I got was 2017 MB CLA250 with 4k miles. The condition is very good. I checked more carefully this time. It took a few minutes to let inspection staff record two "new" scratches. He used an app on smart phone to take pictures and describe those scratches. I did not receive new contract with updated damage details, but he said I would be fine.

I returned the car in early morning, the staff just did a quick check of dashboard. No further examination. The waiting time for Sixt's shuttle was about 10 minutes. Then 3 or 4 minutes to Terminal 1. Then about another 10 minutes for FLL's shuttle to our Terminal 4.

When we got home, I received a damage claim email indicating they found scratches which were not on record (same location we found during pick up) and asked more information from me. I filled out the form yesterday, basically just said what we found during pick up and we had no aware of other damages. Still waiting for the results.

I would say the experience was not worst but definitely not good. The issues of the first car (tire pressure and sidewall damage) were completely avoidable if they did a good inspection and maintenance. The customer service is just average level. I am still waiting for the final bill and cannot make comment for the damage claim. At this point, I would say if you are very price-sensitive (like me), if you do not care too much about the troubles and if you have a flexible time schedule, you could try it.

Updated: I just received the final bill. There was no additional charge (at least for now). No sure in the future.