SQ New updated Travel Waiver Policy (9th Apr 2020)
May 9, 2020, 9:37 pm
#46
Original Poster
Join Date: Jun 2017
Posts: 2,279
Has anyone had success with a canceled flight, having the miles redeposited and then SQ forcing an open seat for a rebook? I would have left the ticket open (don't know if this would have yielded a different result) but the expiration was 31 March 2021, when I couldn't travel, and now it's extended through June 2021 when I can travel.
I had saver suites on SQ25 and they've shut off availability including waitlist.
Contacting SQ has been like butting my head in to the wall.
I had saver suites on SQ25 and they've shut off availability including waitlist.
Contacting SQ has been like butting my head in to the wall.
May 10, 2020, 12:05 am
#47
Join Date: Dec 2010
Posts: 2,652
May 10, 2020, 3:41 am
#49
Original Poster
Join Date: Jun 2017
Posts: 2,279
May 10, 2020, 8:16 am
#50
Join Date: Dec 2010
Posts: 2,652
Of course. But if SQ can't fill an A380 out of JFK/FRA on a premium heavy route more than a year from now, we got bigger demand issues.
May 10, 2020, 7:56 pm
#51
Join Date: Nov 2018
Posts: 3
Hi to all. I suspect the answer to my question below will be “wait and see”, but would appreciate the advice any of you may have.
I purchased Business Lite fares for my family in Jan to travel in Oct, one-way SOF-IST-SIN-BNE. SOF-IST is a SQ codeshare on TK, the rest is SQ. The SQ online booking system could not find SOF as a destination and SQ phone agent rather unhelpfully said just book with an OTA. So I did.
SIN-BNE has now been cancelled and rebooked on another SQ flight 23hr layover in SIN, getting us to BNE on the next day. With everything gone the way it has, I’d like to cancel/reschedule the whole booking for 2021– SQ says bad luck, Lite is non-changeable/refundable, but wait to see if we change our policy. OTA says its up to the carrier.
Have I got a leg to stand on here or am I going to wear the loss if we don’t travel as currently booked?
I purchased Business Lite fares for my family in Jan to travel in Oct, one-way SOF-IST-SIN-BNE. SOF-IST is a SQ codeshare on TK, the rest is SQ. The SQ online booking system could not find SOF as a destination and SQ phone agent rather unhelpfully said just book with an OTA. So I did.
SIN-BNE has now been cancelled and rebooked on another SQ flight 23hr layover in SIN, getting us to BNE on the next day. With everything gone the way it has, I’d like to cancel/reschedule the whole booking for 2021– SQ says bad luck, Lite is non-changeable/refundable, but wait to see if we change our policy. OTA says its up to the carrier.
Have I got a leg to stand on here or am I going to wear the loss if we don’t travel as currently booked?
May 10, 2020, 9:33 pm
#52
Join Date: Mar 2017
Posts: 595
Has anyone had success with a canceled flight, having the miles redeposited and then SQ forcing an open seat for a rebook? I would have left the ticket open (don't know if this would have yielded a different result) but the expiration was 31 March 2021, when I couldn't travel, and now it's extended through June 2021 when I can travel.
I had saver suites on SQ25 and they've shut off availability including waitlist.
Contacting SQ has been like butting my head in to the wall.
I had saver suites on SQ25 and they've shut off availability including waitlist.
Contacting SQ has been like butting my head in to the wall.
Recent experience, i need to find available saver. So not bona fide anymore!
If you have lotsa miles sitting around, then keep the tickets open. Cancellation fee is waived anyway. But again no one knows if A380 would be viable then.
I rather locked my miles in open tickets then let it sit around in my account.
May 10, 2020, 10:52 pm
#53
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Previous experiences, sq open up saver even when saver is closed/WL to originally cancelled flights (standard available).
Recent experience, i need to find available saver. So not bona fide anymore!
If you have lotsa miles sitting around, then keep the tickets open. Cancellation fee is waived anyway. But again no one knows if A380 would be viable then.
I rather locked my miles in open tickets then let it sit around in my account.
Recent experience, i need to find available saver. So not bona fide anymore!
If you have lotsa miles sitting around, then keep the tickets open. Cancellation fee is waived anyway. But again no one knows if A380 would be viable then.
I rather locked my miles in open tickets then let it sit around in my account.
is there different treatment?
May 11, 2020, 12:20 am
#54
Original Poster
Join Date: Jun 2017
Posts: 2,279
Hi to all. I suspect the answer to my question below will be “wait and see”, but would appreciate the advice any of you may have.
I purchased Business Lite fares for my family in Jan to travel in Oct, one-way SOF-IST-SIN-BNE. SOF-IST is a SQ codeshare on TK, the rest is SQ. The SQ online booking system could not find SOF as a destination and SQ phone agent rather unhelpfully said just book with an OTA. So I did.
SIN-BNE has now been cancelled and rebooked on another SQ flight 23hr layover in SIN, getting us to BNE on the next day. With everything gone the way it has, I’d like to cancel/reschedule the whole booking for 2021– SQ says bad luck, Lite is non-changeable/refundable, but wait to see if we change our policy. OTA says its up to the carrier.
Have I got a leg to stand on here or am I going to wear the loss if we don’t travel as currently booked?
I purchased Business Lite fares for my family in Jan to travel in Oct, one-way SOF-IST-SIN-BNE. SOF-IST is a SQ codeshare on TK, the rest is SQ. The SQ online booking system could not find SOF as a destination and SQ phone agent rather unhelpfully said just book with an OTA. So I did.
SIN-BNE has now been cancelled and rebooked on another SQ flight 23hr layover in SIN, getting us to BNE on the next day. With everything gone the way it has, I’d like to cancel/reschedule the whole booking for 2021– SQ says bad luck, Lite is non-changeable/refundable, but wait to see if we change our policy. OTA says its up to the carrier.
Have I got a leg to stand on here or am I going to wear the loss if we don’t travel as currently booked?
May 11, 2020, 5:16 am
#55
Join Date: Mar 2017
Posts: 595
May 11, 2020, 6:25 am
#56
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
May 13, 2020, 1:45 am
#57
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Not I. Zero luck with getting either the SIN office or the JPN office to open up saver availability for Suites for rebooking. And then shortly after SQ downgraded the flight to B777-300ER so I just booked J instead (not too keen on non-suites F ... but anyway there was still no saver availability so moot point).
May 13, 2020, 8:18 am
#58
Join Date: Feb 2019
Programs: SQ
Posts: 11
I've 2 F saver award tickets and a ticket for an accompanied infant on lap for SYD-SIN-JFK with a stopover at SIN. We've flown the first sector SYD-SIN and it looks like the SIN-JFK A380 flight won't be flying in August. The miles I've used for this redemption has expired and how will SQ handle this? Will SQ refund me the miles and tax difference between the SYD-JFK and SYD-SIN flights? Or maybe SQ could reissue me a ticket for SIN-JFK with an open ended date?
May 16, 2020, 8:04 am
#59
Join Date: Dec 2010
Posts: 2,652
Has anyone had success with a canceled flight, having the miles redeposited and then SQ forcing an open seat for a rebook? I would have left the ticket open (don't know if this would have yielded a different result) but the expiration was 31 March 2021, when I couldn't travel, and now it's extended through June 2021 when I can travel.
I had saver suites on SQ25 and they've shut off availability including waitlist.
Contacting SQ has been like butting my head in to the wall.
I had saver suites on SQ25 and they've shut off availability including waitlist.
Contacting SQ has been like butting my head in to the wall.
May 17, 2020, 2:34 pm
#60
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
not necessarily.... SQ is known for right sizing their equipment use if the demand isn’t as sufficient. I don’t recall specific examples, but do remember over the past decade some US/Asia routes being switched between 744, 380, 359 and 772/W before.