SQ/Krisflyer Coronavirus waivers
Feb 13, 2020, 12:29 am
#61
Join Date: Jan 2014
Posts: 108
The SQ London ticket office has total empathy of the situation and is fully aware of the Cunard passenger upheaval involving pax that were due to board the ship at both HKG and SIN and SQ have moved those passengers to other flights or refunded them.
BUT in my case I have to deal with SQ in BKK and they are not budging on a full refund for me - do you understand now?
SQ in BKK SHOULD know and also have empathy in what is going on and that Cunard pax (1000's of them) cannot board the ship if they have been or will transit in SIN
BUT in my case I have to deal with SQ in BKK and they are not budging on a full refund for me - do you understand now?
SQ in BKK SHOULD know and also have empathy in what is going on and that Cunard pax (1000's of them) cannot board the ship if they have been or will transit in SIN
Feb 13, 2020, 1:18 am
#62
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
The SQ London ticket office has total empathy of the situation and is fully aware of the Cunard passenger upheaval involving pax that were due to board the ship at both HKG and SIN and SQ have moved those passengers to other flights or refunded them.
BUT in my case I have to deal with SQ in BKK and they are not budging on a full refund for me - do you understand now?
SQ in BKK SHOULD know and also have empathy in what is going on and that Cunard pax (1000's of them) cannot board the ship if they have been or will transit in SIN
BUT in my case I have to deal with SQ in BKK and they are not budging on a full refund for me - do you understand now?
SQ in BKK SHOULD know and also have empathy in what is going on and that Cunard pax (1000's of them) cannot board the ship if they have been or will transit in SIN
SQ does nothing wrong, so it does not have to refund without penalty. If SQ does refund without penalty, it is out of kindness. It is not to be taken advantage of.
Feb 13, 2020, 1:21 am
#63
Join Date: Jun 2017
Posts: 2,279
The SQ London ticket office has total empathy of the situation and is fully aware of the Cunard passenger upheaval involving pax that were due to board the ship at both HKG and SIN and SQ have moved those passengers to other flights or refunded them.
BUT in my case I have to deal with SQ in BKK and they are not budging on a full refund for me - do you understand now?
SQ in BKK SHOULD know and also have empathy in what is going on and that Cunard pax (1000's of them) cannot board the ship if they have been or will transit in SIN
BUT in my case I have to deal with SQ in BKK and they are not budging on a full refund for me - do you understand now?
SQ in BKK SHOULD know and also have empathy in what is going on and that Cunard pax (1000's of them) cannot board the ship if they have been or will transit in SIN
Feb 13, 2020, 1:29 am
#64
Join Date: Jun 2017
Posts: 2,279
That SQ refunds HKG ticket is a different matter. It is from Europe, or UK to HKG, transiting SIN. SQ reduces flights to HKG and offers waiver. There is no waiver in placefor BKK-CPT, transiting SIN. Waiver is not required, either, as the flight operates normally.
SQ does nothing wrong, so it does not have to refund without penalty. If SQ does refund without penalty, it is out of kindness. It is not to be taken advantage of.
SQ does nothing wrong, so it does not have to refund without penalty. If SQ does refund without penalty, it is out of kindness. It is not to be taken advantage of.
agreed. Maybe can just ask SQ to refund as credit instead to be used by certain dates.
Frankly speaking, looking at many comments in SQ Facebook, everyone with different destination are asking for refunds. Some from
SG traveling to Japan/London are asking for refunds because they said SIN raised the warning level to Orange n it is dangerous to travel oversea? I dun get the logic at all. Some just transiting also asking for refunds. SQ have actually offered different fare types but everyone usually just go for the cheapest.
And in such situation, travel insurance should come in handy.
Feb 13, 2020, 6:01 am
#66
Join Date: Feb 2010
Posts: 819
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
Feb 13, 2020, 10:50 am
#67
Join Date: Jul 2007
Programs: KF
Posts: 309
https://www.singaporeair.com/en_UK/s...t/?id=is5rire4
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
Last edited by wanderer9020; Feb 13, 2020 at 11:18 am
Feb 13, 2020, 11:07 am
#68
Join Date: Apr 2006
Posts: 876
https://www.singaporeair.com/en_UK/s...t/?id=is5rire4
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
Feb 13, 2020, 5:06 pm
#69
Join Date: Feb 2010
Posts: 819
Feb 13, 2020, 5:35 pm
#70
Join Date: Oct 2019
Programs: krisflyer
Posts: 94
I hold a Singapore passport. There is no need to prove anything. Just inform them of the new waiver rules at the website. Most important thing is tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020.
Feb 13, 2020, 5:39 pm
#71
Join Date: Feb 2010
Posts: 819
Feb 13, 2020, 5:41 pm
#72
Join Date: Oct 2001
Location: SW WA
Posts: 3,886
https://www.singaporeair.com/en_UK/s...t/?id=is5rire4
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
I got my redemption ticket to Taipei cancelled FREE! Only need to tell them this:
Waiver Policy for Customers unable to travel due to Entry or Transit Restrictions
We will waive all cancellation and change fees for customers with tickets issued on or before 8 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 August 2020.
The key word here is 'ANY'. No need to prove you cannot travel due to entry or transit restrictions.
I have a vacation booked for LAX-SIN-DPS. I no longer wish to go to either SIN or DPS due to the coronavirus risk, and unless something changes in their position, I'm eating the tickets.
Feb 13, 2020, 6:08 pm
#73
Join Date: Jun 2017
Posts: 2,279
Maybe can just Buy a fully refundable ticket from China (within 14 days of SQ flight) and show it to SQ and then cancel after that.
Feb 13, 2020, 6:45 pm
#74
Join Date: Apr 2009
Posts: 681
That SQ refunds HKG ticket is a different matter. It is from Europe, or UK to HKG, transiting SIN. SQ reduces flights to HKG and offers waiver. There is no waiver in placefor BKK-CPT, transiting SIN. Waiver is not required, either, as the flight operates normally.
SQ does nothing wrong, so it does not have to refund without penalty. If SQ does refund without penalty, it is out of kindness. It is not to be taken advantage of.
SQ does nothing wrong, so it does not have to refund without penalty. If SQ does refund without penalty, it is out of kindness. It is not to be taken advantage of.
Last edited by MisterBill; Feb 13, 2020 at 6:53 pm
Feb 13, 2020, 6:50 pm
#75
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
US has more than one flu epidemic. How many flights were cancelled and rules were bent for refund?
If your travel does not involve Great China, there is no reason not to travel and the flights operate normally, too.