SQ/Krisflyer Coronavirus waivers
Jan 28, 2020, 9:14 am
#1
Original Poster
Join Date: Sep 2015
Location: SFO
Posts: 3,881
SQ/Krisflyer Coronavirus waivers
SQ issuing waivers for travel to and from mainland China.
https://www.singaporeair.com/en_UK/s...t/?id=is5rire4
Hoping it includes HKG and farther dates soon.
https://www.singaporeair.com/en_UK/s...t/?id=is5rire4
Additionally, we will waive all cancellation and change fees for customers with tickets issued on or prior to 28 January 2020 for travel to and from Mainland China up to and including 29 February 2020. Customers can contact the Singapore reservations team at +65 6223 8888 before departure to cancel or change their travel plans.
Jan 28, 2020, 7:12 pm
#4
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Unlikely for now, as the various SG Govt ministries are issuing heightened safety measures only for Mainland China travellers, excl. HK/Macau/Taiwan.
e.g. My son's childcare + my company (and lots of my friends' companies as well) are asking people who've been to Mainland China to stay home for 14 days. But only Mainland China.
e.g. My son's childcare + my company (and lots of my friends' companies as well) are asking people who've been to Mainland China to stay home for 14 days. But only Mainland China.
Jan 28, 2020, 10:30 pm
#6
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
Waivers includes travel to HKG as well. I had a flight from SIN to SFO on Feb 16 with 24 hour layover in HKG and I was able to get full refund issued for my Z class ticket.
Additionally award tickets are fully refundable including the non-refundable spontaneous awards. I have a I class ticket from SFO to HKG next week. I was given option to rebook to another date where an award is available including advantage award without any fee. I do not know the date restrictions. But I only asked for couple of days later. They had advantage award only for next day and were ok to change. Would not budge to couple of days later when revenue Z ticket is available.
Re-routing requires re-pricing but change fee is waived.
Additionally award tickets are fully refundable including the non-refundable spontaneous awards. I have a I class ticket from SFO to HKG next week. I was given option to rebook to another date where an award is available including advantage award without any fee. I do not know the date restrictions. But I only asked for couple of days later. They had advantage award only for next day and were ok to change. Would not budge to couple of days later when revenue Z ticket is available.
Re-routing requires re-pricing but change fee is waived.
Jan 28, 2020, 10:47 pm
#7
Join Date: Jun 2017
Posts: 2,281
Scoot just announced waiver for flight to HK. So guess SQ will do so.
The issue right now seem to be Paxes also want to cancel flight to other places such as BKK/TPE/SIN. So SQ is facing dilemma.
And also Many paxes book through 3rd parties agents but blasted SQ for not helping them to change/amend/refund.
The issue right now seem to be Paxes also want to cancel flight to other places such as BKK/TPE/SIN. So SQ is facing dilemma.
And also Many paxes book through 3rd parties agents but blasted SQ for not helping them to change/amend/refund.
Jan 29, 2020, 5:21 am
#8
Join Date: Sep 2008
Location: ANR, BELGIUM
Programs: DIAMANTAIRE EXTRAORDINAIRE
Posts: 453
Hi I know someone who is supposed to traveldxb-sin with SQ in about 10 days, now due to the coronavirus outbreak is reluctant to travel to sin.
In such a case would sq also issue a waiver & refund the tkt ?
Thanx
In such a case would sq also issue a waiver & refund the tkt ?
Thanx
Jan 29, 2020, 5:32 am
#9
Join Date: Jun 2017
Posts: 2,281
no idea. Pls call n ask. Most likely SQ will allow to change date rather than refund
Jan 29, 2020, 9:57 am
#12
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
Jan 29, 2020, 11:28 pm
#13
Join Date: Apr 2017
Programs: British Airways Gold
Posts: 16
However, no waiver if you have a redemption booking, SIA still charging USD75 to redeposit miles back into an account even if flight was booked weeks ago and departure date in in a few weeks. So their so call waiver is directly aimed at negatively impact their frequent flyers!!!!
SIA really trying had with their customer relations it seems.
Also no refund for my china visa that was issued before the recent news (but this is not the fault of SIA)
Mike
SIA really trying had with their customer relations it seems.
Also no refund for my china visa that was issued before the recent news (but this is not the fault of SIA)
Mike
Jan 30, 2020, 12:14 am
#14
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 230
However, no waiver if you have a redemption booking, SIA still charging USD75 to redeposit miles back into an account even if flight was booked weeks ago and departure date in in a few weeks. So their so call waiver is directly aimed at negatively impact their frequent flyers!!!!
SIA really trying had with their customer relations it seems.
Also no refund for my china visa that was issued before the recent news (but this is not the fault of SIA)
Mike
SIA really trying had with their customer relations it seems.
Also no refund for my china visa that was issued before the recent news (but this is not the fault of SIA)
Mike
Jan 30, 2020, 12:23 am
#15
Join Date: Apr 2017
Programs: British Airways Gold
Posts: 16
An email was sent to their krissflyers members contact email address a few days ago asking what the policy is, a few hours ago we got a response saying there would be a 75USD charge to redeposit the miles. Maybe SIA have seen a way to make money out of the whole situation. so changed the policy? Anyway, we are not canceling yet as they may well cancel the flight anyway then we will see what they do and how they manage to make some money out this awful situation. We will look again at the options nearer the flight date in mid February.
Mike
Mike