Problems Accessing KF Call Centre
Oct 11, 2011, 12:30 pm
#1
Original Poster
Join Date: Feb 2009
Posts: 568
Problems Accessing KF Call Centre
Hi Everyone,
In light of the recent problems with the website and general call centre, I would like to see if anyone else has had problems accessing the KrisFlyer Call Centre?
- it doesn't matter which phone I call from
- it doesn't ALWAYS happen, but more often than not
- it happens with both my and my parents KF numbers
When the automated system asks to input your KF number using the keypad, after entry, it always says 'you have entered an invalid membership number, please try again'. Problem is, it's a loop and you can't get past it. There doesn't seem to be a failsafe, where after 3 tries, it automatically connects you to an agent. And, yes, the numbers are correct :P I have tried from several mobile phones, landlines and even Skype. All end up with that message.
Others??
In light of the recent problems with the website and general call centre, I would like to see if anyone else has had problems accessing the KrisFlyer Call Centre?
- it doesn't matter which phone I call from
- it doesn't ALWAYS happen, but more often than not
- it happens with both my and my parents KF numbers
When the automated system asks to input your KF number using the keypad, after entry, it always says 'you have entered an invalid membership number, please try again'. Problem is, it's a loop and you can't get past it. There doesn't seem to be a failsafe, where after 3 tries, it automatically connects you to an agent. And, yes, the numbers are correct :P I have tried from several mobile phones, landlines and even Skype. All end up with that message.
Others??
Oct 12, 2011, 1:32 am
#2
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Hi Everyone,
In light of the recent problems with the website and general call centre, I would like to see if anyone else has had problems accessing the KrisFlyer Call Centre?
- it doesn't matter which phone I call from
- it doesn't ALWAYS happen, but more often than not
- it happens with both my and my parents KF numbers
When the automated system asks to input your KF number using the keypad, after entry, it always says 'you have entered an invalid membership number, please try again'. Problem is, it's a loop and you can't get past it. There doesn't seem to be a failsafe, where after 3 tries, it automatically connects you to an agent. And, yes, the numbers are correct :P I have tried from several mobile phones, landlines and even Skype. All end up with that message.
Others??
In light of the recent problems with the website and general call centre, I would like to see if anyone else has had problems accessing the KrisFlyer Call Centre?
- it doesn't matter which phone I call from
- it doesn't ALWAYS happen, but more often than not
- it happens with both my and my parents KF numbers
When the automated system asks to input your KF number using the keypad, after entry, it always says 'you have entered an invalid membership number, please try again'. Problem is, it's a loop and you can't get past it. There doesn't seem to be a failsafe, where after 3 tries, it automatically connects you to an agent. And, yes, the numbers are correct :P I have tried from several mobile phones, landlines and even Skype. All end up with that message.
Others??
So I tried calling at 9:00 SIN time (GMT+8) to SG (I live in Scandinavia and either calling UK or SG the price is similar), I hardly had to wait and got very nice service.
I never have problem inputting any KF no. and password.
Oct 16, 2011, 3:57 am
#3
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
KF call centre is hard to reach. I live in Europe and if I call during European normal hours then a wait of 15 minutes for someone to pick up a call is 'normal'.
So I tried calling at 9:00 SIN time (GMT+8) to SG (I live in Scandinavia and either calling UK or SG the price is similar), I hardly had to wait and got very nice service.
I never have problem inputting any KF no. and password.
So I tried calling at 9:00 SIN time (GMT+8) to SG (I live in Scandinavia and either calling UK or SG the price is similar), I hardly had to wait and got very nice service.
I never have problem inputting any KF no. and password.