SAS Cancellations
Mar 26, 2026 | 4:08 pm
#1
Original Poster
Join Date: Jan 2002
Location: LA, CA, US
Programs: IHG Diamond
Posts: 116
SAS Cancellations
Does anyone have experience dealing with SAS canceling their long haul flights? They canceled my LAX to CPH flight for today. When I called them, not only did they take over an hour to get through to, they were useless. While there were ample flight options today, they offered only a narrow set of options tomorrow - none of which were good. You would think they would feel bad and try to do the right thing. Not so much; not even an apology. Hopefully, the eu 261 comp, etc happens with much less difficulty.
Mar 26, 2026 | 4:30 pm
#2
Join Date: Feb 2018
Location: Denmark
Programs: EBD (STE+) & LH Senator (*G)
Posts: 274
Does anyone have experience dealing with SAS canceling their long haul flights? They canceled my LAX to CPH flight for today. When I called them, not only did they take over an hour to get through to, they were useless. While there were ample flight options today, they offered only a narrow set of options tomorrow - none of which were good. You would think they would feel bad and try to do the right thing. Not so much; not even an apology. Hopefully, the eu 261 comp, etc happens with much less difficulty.
They are not quick but normally reasonable if it is a straight forward EU261 claim.
Mar 26, 2026 | 5:33 pm
#3
Original Poster
Join Date: Jan 2002
Location: LA, CA, US
Programs: IHG Diamond
Posts: 116
In my experience they are quite helpful in these situations, especially if you tell them what you want to be rebooked to, but there is a huge difference in quality and willingness to help between different agents. HUACA is often a good choice but of course that is not the optimal solution if it takes an hour for them to pick up.
They are not quick but normally reasonable if it is a straight forward EU261 claim.
They are not quick but normally reasonable if it is a straight forward EU261 claim.
Mar 26, 2026 | 11:22 pm
#4
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 3,318
"When I called them, not only did they take over an hour to get through to, they were useless." - This sums up 97% of my experiences with SK's 'agents'.
Mar 28, 2026 | 6:12 pm
#5
Join Date: Oct 2021
Location: Bay Area
Posts: 553
Does anyone have experience dealing with SAS canceling their long haul flights? They canceled my LAX to CPH flight for today. When I called them, not only did they take over an hour to get through to, they were useless. While there were ample flight options today, they offered only a narrow set of options tomorrow - none of which were good. You would think they would feel bad and try to do the right thing. Not so much; not even an apology. Hopefully, the eu 261 comp, etc happens with much less difficulty.
Mar 28, 2026 | 7:37 pm
#6
Join Date: Jan 2021
Location: SFO
Programs: AS Ti, SK Au, Hyatt Globalist
Posts: 1,741
When my SFOCPH canceled earlier this month. I got an auto rebooking on lufty a day later via FRA.
the agent was useless despite telling them the flight routing i want. I dont see that. Im like. This is an INVOL reroute and you can pull up any availability. This was SAS trying to save money. Ironically. They were all star alliance flights available.
i looked up on EF the availability. Despite feeding them the routing. Sorry we dont see that option.
again. I know why SAS went bankrupt. Especially when i cant get a Rez agent after EU business hours. You are a global carrier. Act like it.
the agent was useless despite telling them the flight routing i want. I dont see that. Im like. This is an INVOL reroute and you can pull up any availability. This was SAS trying to save money. Ironically. They were all star alliance flights available.
i looked up on EF the availability. Despite feeding them the routing. Sorry we dont see that option.
again. I know why SAS went bankrupt. Especially when i cant get a Rez agent after EU business hours. You are a global carrier. Act like it.
Mar 29, 2026 | 12:07 pm
#8
Join Date: Jan 2021
Location: SFO
Programs: AS Ti, SK Au, Hyatt Globalist
Posts: 1,741
if they put me on BA. They would have saved 600 euros. They cant say it was my option to be delayed. I woke up to them rebooking me a day later automatically.
still havent seen the payment yet despite 3 weeks now since i filed.
Mar 29, 2026 | 7:06 pm
#10
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 3,318
While likely it seems odd as well. I've been rebooked on plenty of alternative carriers during cancellations over the years including AF, KL, LH, LX, EK, EY, CX, NH, SQ etc but they seem to systematically avoid OW except for CX.
Mar 29, 2026 | 8:12 pm
#11
Original Poster
Join Date: Jan 2002
Location: LA, CA, US
Programs: IHG Diamond
Posts: 116
Just out of curiosity, when did you find it was canceled and did they offer you any self-service options online to change flights or cancel for a refund or were you just automatically rebooked? I'm wondering as I have a SFO - CPH flight booked later this year and I'm wondering if I should have something booked as a backup if I don't want to accept getting there a day or two later.
Mar 29, 2026 | 8:14 pm
#12
Original Poster
Join Date: Jan 2002
Location: LA, CA, US
Programs: IHG Diamond
Posts: 116
Mar 29, 2026 | 11:43 pm
#13
Join Date: Jan 2021
Location: SFO
Programs: AS Ti, SK Au, Hyatt Globalist
Posts: 1,741
they are gonna pay out the EU261 compensation...this cancelation was 28 hours in advance of the flight....no weather to speak of....etc.....
Mar 30, 2026 | 7:29 am
#14
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,781
Back then SK had no agreement with TK/SQ/TG.
In 2022 they were on strike and the only options were Egypt Air or LOT ex-YYZ.
SK usually pays out - it takes time. UA is the best in paying out EU261. I got the $ in my bank account within 48h after I filed the claim.
Apr 5, 2026 | 11:40 am
#15
Join Date: Jul 2023
Location: YYZ/YXU
Programs: Aeroplan, FB Silver, AS Gold, Hilton Gold, Marriott Gold
Posts: 77
Hi!
how long does it usually take from cancellation to getting the email with options?
SK1707 just cancelled on me for Apr 6, messing up my itinerary from HEL-CPH-YYZ
Called into the North American call centre and basically got told to pound sand while waiting for rebooking options to come via email (was surprised that it only took a couple minutes to get through to someone)
how long does it usually take from cancellation to getting the email with options?
SK1707 just cancelled on me for Apr 6, messing up my itinerary from HEL-CPH-YYZ
Called into the North American call centre and basically got told to pound sand while waiting for rebooking options to come via email (was surprised that it only took a couple minutes to get through to someone)