Originally Posted by
EUA Addict
Does anyone have experience dealing with SAS canceling their long haul flights? They canceled my LAX to CPH flight for today. When I called them, not only did they take over an hour to get through to, they were useless. While there were ample flight options today, they offered only a narrow set of options tomorrow - none of which were good. You would think they would feel bad and try to do the right thing. Not so much; not even an apology. Hopefully, the eu 261 comp, etc happens with much less difficulty.
Just out of curiosity, when did you find it was canceled and did they offer you any self-service options online to change flights or cancel for a refund or were you just automatically rebooked? I'm wondering as I have a SFO - CPH flight booked later this year and I'm wondering if I should have something booked as a backup if I don't want to accept getting there a day or two later.