Originally Posted by
SASegments
In my experience they are quite helpful in these situations, especially if you tell them what you want to be rebooked to, but there is a huge difference in quality and willingness to help between different agents. HUACA is often a good choice but of course that is not the optimal solution if it takes an hour for them to pick up.
They are not quick but normally reasonable if it is a straight forward EU261 claim.
Thanks. I did speak to three or four different people. The best one was just ok, not good, and certainly not resourceful. But he tried. I guess that’s something.