Originally Posted by
EUA Addict
Does anyone have experience dealing with SAS canceling their long haul flights? They canceled my LAX to CPH flight for today. When I called them, not only did they take over an hour to get through to, they were useless. While there were ample flight options today, they offered only a narrow set of options tomorrow - none of which were good. You would think they would feel bad and try to do the right thing. Not so much; not even an apology. Hopefully, the eu 261 comp, etc happens with much less difficulty.
In my experience they are quite helpful in these situations, especially if you tell them what you want to be rebooked to, but there is a huge difference in quality and willingness to help between different agents. HUACA is often a good choice but of course that is not the optimal solution if it takes an hour for them to pick up.
They are not quick but normally reasonable if it is a straight forward EU261 claim.