Airspace Closure delays & help
#331



Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,408
I am due to fly on the 5th and just got the following from QR by email :
” We understand that changes to your travel plans can be unsettling, but we're here to support you.
If you have a confirmed booking with a travel date between 28 February 2026 and 6 March 2026, you are eligible for a full refund or a complimentary date change - up to 14 days from the original travel date.
Please contact us only if you're travelling within the next 48 hours. For all other bookings, you can easily manage your trip online or through the Qatar Airways app. “
I won’t be taking any action for now
They may be trying to clear seats for to rebook people supposed to be flying up to Monday?
” We understand that changes to your travel plans can be unsettling, but we're here to support you.
If you have a confirmed booking with a travel date between 28 February 2026 and 6 March 2026, you are eligible for a full refund or a complimentary date change - up to 14 days from the original travel date.
Please contact us only if you're travelling within the next 48 hours. For all other bookings, you can easily manage your trip online or through the Qatar Airways app. “
I won’t be taking any action for now
They may be trying to clear seats for to rebook people supposed to be flying up to Monday?
#332




Join Date: Feb 2016
Location: YVR/TPE/PVG
Posts: 1,084
Welp, I think I may have an even worse scenario.
Currently in CMN. I have a redemption of CMN-DOH on AT J and DOH-BKK on QR F, and I am not even sure what to do now given the others' posts. If cash tickets are that hard for QR to budge, then I think it is game over for me. Mix carrier, mix cabin, mileage redemption, not EU. Max debuff basically means I will be stuck here for the forseeable future.
Currently in CMN. I have a redemption of CMN-DOH on AT J and DOH-BKK on QR F, and I am not even sure what to do now given the others' posts. If cash tickets are that hard for QR to budge, then I think it is game over for me. Mix carrier, mix cabin, mileage redemption, not EU. Max debuff basically means I will be stuck here for the forseeable future.
#333



Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,408
Welp, I think I may have an even worse scenario.
Currently in CMN. I have a redemption of CMN-DOH on AT J and DOH-BKK on QR F, and I am not even sure what to do now given the others' posts. If cash tickets are that hard for QR to budge, then I think it is game over for me. Mix carrier, mix cabin, mileage redemption, not EU. Max debuff basically means I will be stuck here for the forseeable future.
Currently in CMN. I have a redemption of CMN-DOH on AT J and DOH-BKK on QR F, and I am not even sure what to do now given the others' posts. If cash tickets are that hard for QR to budge, then I think it is game over for me. Mix carrier, mix cabin, mileage redemption, not EU. Max debuff basically means I will be stuck here for the forseeable future.
#334




Join Date: Feb 2016
Location: YVR/TPE/PVG
Posts: 1,084
#335


Join Date: Dec 2002
Programs: QR Plat
Posts: 2,859
-A
#336


Join Date: Jul 2013
Location: Scotland
Posts: 179
Flying from CBR in 3 mins time heading to MEL-DOH-EDI. Local QR called this morning to say it wasn’t going (fair enough), and offered to change flights up to 14 days from now or a refund (no thanks, I live in the uk and need to get home).
offer me a telephone number 2 and half hours on hold going nowhere, live chat (turned off), callback (disabled), and even an online call (even though logged in, it says it’s only for Privilege Club members).
When I try to change online, a change to Friday (earliest I reckon Anne normal schedule will run) is available and cheaper than today’s flights. When selected it says ‘grand, that’ll be Ł836 in change fees please).
I’m truly baffled. Disruotion is normal for airlines. Remote working is normal too. There’s a scale issue, sure, but why not a loaded playbook that lets me enter a code or pre-approve flights for lax departing within x hours.
I’m sure I’ll get a comment that says first world problem or something now, but really, all those choices and none of them operable … that’s vanity, not sanity.
Edit: as th time has passed the departure time for my first flight, I can’t even pay the ludicrous change fee if I wanted as it blocks all access now.
offer me a telephone number 2 and half hours on hold going nowhere, live chat (turned off), callback (disabled), and even an online call (even though logged in, it says it’s only for Privilege Club members).
When I try to change online, a change to Friday (earliest I reckon Anne normal schedule will run) is available and cheaper than today’s flights. When selected it says ‘grand, that’ll be Ł836 in change fees please).
I’m truly baffled. Disruotion is normal for airlines. Remote working is normal too. There’s a scale issue, sure, but why not a loaded playbook that lets me enter a code or pre-approve flights for lax departing within x hours.
I’m sure I’ll get a comment that says first world problem or something now, but really, all those choices and none of them operable … that’s vanity, not sanity.
Edit: as th time has passed the departure time for my first flight, I can’t even pay the ludicrous change fee if I wanted as it blocks all access now.
Last edited by aahch; Feb 28, 2026 at 6:48 pm Reason: Edit: Update
#337


Join Date: Mar 2016
Location: London
Programs: BA Executive Club
Posts: 113
I'm in Hong Kong, my return business flight to London via Doha was cancelled yesterday when at the airport at 1 hrs 35 mins after it was due to depart. I was due to fly QR Airways from HKG to Doha the get a connecting flight to LHR, was advised at the boarding gate to rebook and claim travel insurance. The staff said they could help in the departure hall after we picked up our checked baggage, it was about 9pm local time before our luggage came off the carousel. The QR service desk was full as well as the BA desk, the OTA stated that I had to contact the airline for rebooking or they can give a refund for the cancelled flights, I managed to book a CX J flight (to cancel it was Ł180) back for more than my original return flight costs, then I booked a hotel stayed until my flight back on Monday. The Qatar app and website did not give an option of rebooking only to contact them on a Doha number, the BA Live Chat I need to contact the OTA for rebooking, at 1:42am I was 214 in the Live Chat queue after 60 min wait they said they can only refund and the airlines had the power to rebook. I can't see Qatar ever getting me home as everything goes through Doha, BA only take calls during their UK work times 8am to 10pm. Travel insurance will probably not pay for anything under the cancellation due to war, but any advice would be appreciated.
#339


Join Date: Aug 2024
Programs: Qatar privilege Platinum, Etihad Guest Gold, Hilton Diamond
Posts: 762
You need to book a European carrier if you want to get to Manchester...or you will be gambling and the way it looks this won't end quickly
#340

Join Date: Sep 2022
Programs: MileagePlus
Posts: 61
flying FROM EU country you not need to wait in a phone line, send them an email with relatively short time for their response and than book your own replacement flight.
reclaim later, might need a lawyer, but EC261 is on your side. (not for compensation, but the all reasonable measures clause should be in your favor)
reclaim later, might need a lawyer, but EC261 is on your side. (not for compensation, but the all reasonable measures clause should be in your favor)
#341




Join Date: Oct 2019
Location: Vienna, Austria
Posts: 854
unlikely, the'll play the card airlines did during covid/lockdowns and say they're "exceptional circumstances" which in this case is true tbh
#342


Join Date: Dec 2007
Posts: 3,755
EC261 offers compensation for the inconvenience of your flight being cancelled for reasons under the airline's control. This would be unlikely to apply. However offering you rebooking is or a refund is not part of that compensation -- that applies regardless of the reason of the cancellation.
#343




Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Hyatt, Hilton, Marriott, IHG, Qatar Airways
Posts: 3,639
Was flying SIN-DOH yesterday, which was diverted to MCT. Kept on the tarmac for 6.5 hours before being released into Oman; QR put us up at a dingy hotel, but are completely unreachable regarding bags and other updates. Some people are getting text messages and emails, some are getting app notifications, some nothing. Oman is still operating flights to Saudi Arabia which I can get on, but my bag is trapped on the SIN plane and there's no way to get through to someone on what to do.
Received a notification from QR about the ability to cancel affected itineraries and receive a full refund, which is all well and good... but what happens to one's checked bag in that circumstance?
Such a mess, micro and macro.
khabah
Received a notification from QR about the ability to cancel affected itineraries and receive a full refund, which is all well and good... but what happens to one's checked bag in that circumstance?
Such a mess, micro and macro.
khabah
#344



Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,408
EC261 offers compensation for the inconvenience of your flight being cancelled for reasons under the airline's control. This would be unlikely to apply. However offering you rebooking is or a refund is not part of that compensation -- that applies regardless of the reason of the cancellation.
#345




Join Date: Mar 2009
Location: UK
Programs: BA silver /AY Basic / IHG Diamond Ambassador / Hilton Gold/ Marriot Bonvoy Gold
Posts: 3,023
EC261 offers compensation for the inconvenience of your flight being cancelled for reasons under the airline's control. This would be unlikely to apply. However offering you rebooking is or a refund is not part of that compensation -- that applies regardless of the reason of the cancellation.
This right would only apply on Qatar flights leaving the U.K./EU not on flights into the EU/UK.

