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FAQ : Marriott Branded Credit Card FNA Free Night Award Certificates

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Old Oct 22, 2018, 11:18 am
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Last edit by: rrgg
Free Night Award Top-Off
  • When using an FNA, you may spend up to 25,000 points beyond the certificate value, which is called a Top-Off. The difference is paid from your personal points balance.
  • If you book a room using Top-Off, and the room price later decreases, you can modify the reservation to rebook the same date and immediately recover the difference in top-off points.
  • Other links: Top-Off Discussion, 2021 program updates, and Marriott FAQ
  • Between 4/30/22 and late March 2026, the maximum top-off was 15k.
Extending an Expiring Certificate
Not possible as of 12/7/2023 since Marriott removed the internal tool for extensions. Historical information found at the end of this page.

Gifting a Certificate
Points reservations can be gifted to another person, but according to Marriott's terms, certificates earned from a credit card cannot. This means the certificate owner (cardholder) must check-in even if someone else is also listed as a guest on the reservation. In some cases a property has given leeway and allowed just the guest to check-in anyway without the certificate owner present, but it can be risky to depend on this.

Canceling a Free Night Award Reservation
If you cancel a Free Night Award reservation, the FNA certificate may sometimes disappear from your account. It can be re-instated by calling Marriott.
A way to avoid this is the following technique:
  • Before cancelling anything, first modify your existing FNA reservation and select points payment instead, assuming you have enough points to entirely cover the cost. Confirm that change.
  • Once complete, the original Free Night Award will be available in your account again for use. Your old reservation will show as being paid with points.
  • Now cancel the points reservation to recover your points. (Point reservations are refundable, but as usual check for any special cancelation rules at your property.)
Things to know
  1. The certificate expires one year after it is issued. You must complete your stay by the expiration date.
  2. Can be used for a standard room only.
  3. Cannot be used for "redemption with cash upgrade" or any points and cash combination
  4. Cannot be combined with a 3-night award to get a "Stay for 5, Pay for 4" award
  5. Amex credit card free night certificates are issued 2 months after the anniversary date of the credit card. For example if the Brilliant fee posts 7/1, the certificate is available in your Marriott account on 9/1. Chase FNA certificates can appear much sooner, within 1 week.
  6. If you made a reservation with a FNA and want to know its expiration date, you can find it by editing the reservation as described at this link.
  7. If you downgrade the Amex Brilliant to the $95 Amex Bonvoy card, you can still get your anniversary FNA.
How to use
  1. Search for a points booking at an eligible hotel. During the booking process an option appears to use the certificate as a replacement for some of the required points. Click that button and continue the reservation.
  2. If its more than a 1-night stay, you can also choose the night on which to spend the certificate. It will display a button and price next to each night. You may want to select a specific night if the price varies during your stay.
  3. Some have had trouble booking certificates from the credit card offer to get 5 free nights (specifically starting in 2020). In that case, try this webpage for booking.
  4. If you have 2 certificates of different value and try to redeem only one, the Marriott website offers the one expiring first. If that's not what you want, work around this issue by making a dummy booking with that certificate. Then book the real reservation with the desired certificate. Then cancel the dummy. Be sure to pay attention to any cancellation terms since a few properties are more strict than others.
  5. If the reservation is for someone else, see the note above regarding, Gifting a Certificate. Marriott does not officially allow this.
Free Night Award Certificate Value
Titanium Elites may obtain a Free Night Award worth up to 40,000 points as an annual choice benefit
Nine co-branded credit cards offer an annual free night worth up to 85,000 points:
  • Marriott Bonvoy Brilliant American Express Card (formerly Starwood Preferred Guest Luxury Credit Card from American Express) - up to 85K (Second with $60k spend)
  • Ritz Carlton Rewards - up to 85K
  • Marriott Bonvoy Bevy - up to 50k (with $15k spend)
  • Marriott Bonvoy Bountiful - up to 50k (with $15k spend)
  • Marriott Bonvoy from American Express (formerly Preferred Guest) - up to 35K
  • Marriott Bonvoy Boundless (formerly Rewards Premier Plus) Credit Card - up to 35K
  • Marriott Bonvoy Business from American Express (formerly Preferred Guest Business) - up to 35K
  • Marriott Rewards Business Premier Plus Credit Card - up to 35K
  • Marriott Bonvoy Premier (formerly Rewards Premier) - up to 25K

Older archived notes below:

EXTENDING AN EXPIRING CERTIFICATE:
  • A blogger reported that as of 12/7/2023 Marriott removed the internal tool to extend an FNA, so it may or may not still be possible.
  • Your best chance for an extension is to call Marriott within 1 month of the expiration and consider having a specific property and date in mind to book. It's not necessary but even without one in mind, pick something you might use and change it later. 1-800-MARRIOT
  • Most importantly, have a good reason for needing the extension, like illness or injury.
  • If granted, the new expiration date is 1 year from the date of the request. You cannot get a 2nd extension on the same certificate, meaning the maximum life of a certificate is 2 years.
  • If not granted, some have luck by calling later a few times.
  • In 2022, Marriott seemed to deny all extension requests except a few exceptions such as here, here, and here. They may be allowing some again in 2023.

Before 18 Aug 2018, Chase issued certificates good for specific categories of hotels. Post 18 Aug 2018, all certificates have been converted or will be issued at a specific level of points. SPG AMEX and Ritz Carlton credit cards have also begun to issue certs.

25K points - lower level certificates
35K points - higher level certificates
50K points - luxury level certificates

Marriott will introduce peak and non peak levels for hotels after 1 Jan 2019. Certificates will be capped at the points level where they can be redeemed rather than for a specific category of hotel. Thus, if a hotel is 25K at the non peak level and the peak level is higher, it cannot be booked in the peak level window.

NEW EXTENSION OF CERTIFICATES announced in October 2021:
  • Free night awards, Suite night awards, and travel certificates will be given a new expiration date of June 30, 2022
  • The Marriott Bonvoy app shows the original issue date of your free night certificates. Go to Account -> Free Night Certificates to find the issue date in small print above each certificate. It's unlikely you have a certificate that won't be extended. If you don't see the issue date in the app, you'll have to wait for the actual extension to happen to check the new expiration.
  • Expiration of points is paused through December 31, 2022. At that time, your points will only expire if your account has been inactive for at least 24 months
  • In March 2022, Marriott will eliminate hotel categories and use variable point pricing for awards. Only a small number will be affected at first, so you won't see an immediate sweep of all properties at once.
PREVIOUS EXTENSION announced May 2021:
  • "Starting May 6, members who had a FNA with an original expiration date in 2020, or which will expire before January 2, 2022, as part of their Cobrand Credit Card Benefit, Annual Choice Benefit, promotions or travel package will be able to redeem it through January 3, 2022.
  • Please note that FNAs with an original expiration date before 2020 will not be eligible for the additional extension. Members do not need to take any action because the system will automatically update their account with these extensions on May 6, 2021."
PREVIOUS EXTENSION announced in 2020:
The expiration date on certificates this year is pushed to 1/31/21.
  • ...Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.
  • Expiration dates will be updated by the end of April, giving priority to those expiring soonest.
  • If yours will expire within just a couple days, contact a Marriott representative here by private message.
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FAQ : Marriott Branded Credit Card FNA Free Night Award Certificates

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Old Oct 28, 2024 | 4:36 pm
  #2491  
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Originally Posted by COLINDAD
I agree with Joeags above. I do not think it is possible anymore, and even if it is, I expect the top off amount to be more than the 15,000 points that you are permitted to add from the certificate, since it is now sold out.

Good luck, but your probable best bet is to monitor the situation daily and hope for the best. If all else fails, keep the award reservation as is and use the certificate elsewhere.

The substitution game is long dead, as evidenced by your post acknowledging its last use by you some time in 2020, for as noted above, you can no longer substitute 1 for 1 a points reservation and an award certificate as you must cancel and have it re-priced at whatever the going rate is when you wish to use the certificate when it finally is in hand. FYI, Hyatt still permits you to do this -- but they still use a modified form of award categories -- Marriott no longer does.
Thanks for the more up to date information, it helps me better prepare. I booked a cash reservation at a nearby Fairfield as a worst-case backup. It will be disappointing to stay at the Fairfield instead of the luxury resort if I'm not able to make a change/rebook, but I'm not interested in spending $1500 or the points rate for one night at this place. I have two additional nights that are confirmed at the resort already, so it'll be fine either way.

Originally Posted by margarita girl
Ask the Lurkers to do it for you.
Sorry for the noob question, but how do I do that? I wasn't familiar with that type of user before this thread. Do I just send them a private message? Are they a customer support agent or a bot?
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Old Oct 28, 2024 | 10:32 pm
  #2492  
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Originally Posted by ArthurSFO11

Sorry for the noob question, but how do I do that? I wasn't familiar with that type of user before this thread. Do I just send them a private message? Are they a customer support agent or a bot?
Dear ArthurSFO11,

Due to occasional changes in rates and availability, we cannot book or change reservations through Social Media. If you need further assistance on reservation, please call our Loyalty Support listed here https://www.marriott.com/help/loyalt...mer-support.mi for immediate help.

If you need any other assistance, please feel free to contact us via private message.

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]
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Old Oct 30, 2024 | 9:19 pm
  #2493  
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I can now count myself amongst the lucky Marriott members who were given difficulty applying FNAs to their reservations correctly when booking online.

I have 2 FNAs in my account - 85k expiring 2/2025, 35k expiring 10/2025.

I'm booking 2 nights at a hotel for next month which has a cost of 27k for Night 1 and 37k for Night 2. I get to the booking page and both FNAs are checked off to be used for the 2 nights. I obviously uncheck the 85k cert as I don't want to waste that on this stay. I thought that the 35k cert would then be applied to Night 2 = 37k points and I'd have to add a total of 29k points (27k for Night 1 plus 2k top-up). But no, the cert gets applied to night 1 and it asks me for an additional 37k for Night 2.

So I edit the reservation to book only Night 2 alone to use my 35k cert on that night. Now only my 85k certificate is showing which, I repeat, I am not going to be using for this. The 35k certificate is nowhere to be found.

Ok, so I used the idea mentioned here several times and book a random hotel for early February for 80k points and apply the 85k cert to that reservation to get it out of the way. Then I was able to go back and book my 37k room using the 35k cert plus 2k points and cancelled the booking that I used my 85k cert for.

Also booked Night 1 separately for 27k points. I hate being forced to have 2 separate reservations when I could have easily had both nights on a single reservation and that I had to jump through these hoops to use my 35k certificate.

Marriott IT at it's best.

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Old Oct 31, 2024 | 3:35 am
  #2494  
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Originally Posted by friedablass

Also booked Night 1 separately for 27k points. I hate being forced to have 2 separate reservations when I could have easily had both nights on a single reservation and that I had to jump through these hoops to use my 35k certificate.
Most experienced FTers prefer to book their points reservations individually to take advantage of potential price decreases. To each his own i guess.
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Old Oct 31, 2024 | 6:49 am
  #2495  
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Originally Posted by margarita girl
Most experienced FTers prefer to book their points reservations individually to take advantage of potential price decreases. To each his own i guess.
And Marriott can be great with decreases. About once a week I "modify" my points reservations, almost always down a thousand here, down a thousand there. Very easy just to click and see "1,000 pts will be returned to your account". So simple, no cancelling and rebooking (looking at you Hilton), one thing that Marriott gets right.
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Old Oct 31, 2024 | 7:14 am
  #2496  
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Originally Posted by margarita girl
Most experienced FTers prefer to book their points reservations individually to take advantage of potential price decreases. To each his own i guess.
I've done this even when I had several days booked together on points. It's easier IMHO to reprice the whole booking and get those points back than if each night were booked individually and the price dropped on a few them and then you need to do each booking separately to get points back on each one.

What I don't like mainly about having separate reservations is that no matter if I tell the hotel in advance as well as at check in to link the reservations and although they do always let me stay in the same room and I tell them to make sure the keys keep working throughout, nevertheless the keys are always deactivated at the end of each reservation and I have to go through the hassle of (sometimes) waiting on long lines to get them reactivated.
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Old Oct 31, 2024 | 8:22 am
  #2497  
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Originally Posted by margarita girl
Most experienced FTers prefer to book their points reservations individually to take advantage of potential price decreases. To each his own i guess.
The caveat is this can make NUAs harder to use (or should I say, even harder to use), as you face the possibility of clearing on one reservation and not another.
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Old Oct 31, 2024 | 8:58 am
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Originally Posted by Adam1222
The caveat is this can make NUAs harder to use (or should I say, even harder to use), as you face the possibility of clearing on one reservation and not another.
Yes, another reason I dislike separate reservations. I did apply NUAs to both of mine now to see if I can use them up prior to end of year. We'll see if one or both or none clear.

In addition, when you're booking for 5 nights on points it definitely doesn't make any sense to do them individually because you would lose the 5th night free.
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Old Dec 19, 2024 | 8:15 am
  #2499  
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Due to personal family matters we were unable to travel this year and I had, just out of hope, contacted Marriott for an extension for FNA (from Amex Bril). No go. But, what was weird was part of the message I received:
  • In the case of any external partner Free Night awards, we are no longer able to reinstate said awards. Please contact the credit card supplier as you Free Night Award was posted to your account due to the Marriott Bonvoy Brilliant Amex Card.
I assume contacting Amex is a no-go here also right?
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Old Dec 19, 2024 | 9:00 am
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Originally Posted by jcm55a
Due to personal family matters we were unable to travel this year and I had, just out of hope, contacted Marriott for an extension for FNA (from Amex Bril). No go. But, what was weird was part of the message I received:
  • In the case of any external partner Free Night awards, we are no longer able to reinstate said awards. Please contact the credit card supplier as you Free Night Award was posted to your account due to the Marriott Bonvoy Brilliant Amex Card.
I assume contacting Amex is a no-go here also right?

One idea might be to call AmEx and find out.

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Old Dec 19, 2024 | 3:16 pm
  #2501  
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Originally Posted by jcm55a
Due to personal family matters we were unable to travel this year and I had, just out of hope, contacted Marriott for an extension for FNA (from Amex Bril). No go. But, what was weird was part of the message I received:
  • In the case of any external partner Free Night awards, we are no longer able to reinstate said awards. Please contact the credit card supplier as you Free Night Award was posted to your account due to the Marriott Bonvoy Brilliant Amex Card.
I assume contacting Amex is a no-go here also right?
Correct, Amex will not extend the award, or even be able to. Unfortunately, abuse of extension requests has led to all extension requests being shut down.
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Old Dec 19, 2024 | 6:24 pm
  #2502  
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Originally Posted by Adam1222
Correct, Amex will not extend the award, or even be able to. Unfortunately, abuse of extension requests has led to all extension requests being shut down.
Thanks. I assumed there were datapoints out there about this already, just didn't see any myself. Appreciate the reply.
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Old Dec 19, 2024 | 7:18 pm
  #2503  
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This is fascinating.
Rather than call Amex directly, you are going to rely on some poster on a travel forum?

Awsome!
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Old Dec 19, 2024 | 7:59 pm
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Originally Posted by arcticflier
This is fascinating.
Rather than call Amex directly, you are going to rely on some poster on a travel forum?

Awsome!
I would tend to agree with you, but the unfortunately reality is that the poster is probably right and Amex isn't going to be able to extend the FNA. It obviously doesn't hurt to try as the worst thing that can happen is likely getting a "no" and wasting a few minutes.
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Old Dec 19, 2024 | 9:26 pm
  #2505  
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Originally Posted by margarita girl
Most experienced FTers prefer to book their points reservations individually to take advantage of potential price decreases. To each his own i guess.
Earlier today I just booked a 5 nights stay in 5 separate nights because I want to preserve all the flexibility. I have never encounter any issue at check in to stay in same room for each consecutive night under separate reservation. Some hotels would combine all into one folio but some prefer me to do check out / check right back in (reprogram the keys). I myself prefer the clean accounting of check out / check right back in method as well. It is fairly easy to do it when going down to have breakfast. At some properties the FD actually already have one set of new keys waiting. I gave them the old keys they handed me the new keys. Done!

Never have an issue.

Usually I only book multiple nights in one reservation would be the 5 nights on pts so to be able have the cheapest night free. Occasionally when the cash rate is so low like in some countries I would book 3 nights stay as one reservation because the rares being so low I could not imagine it would go lower... However all other bookings I do one night at a time, often can save quite a bit due to dynamic pricing - it works both ways!
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