Looking at fare differences, 'Fare 1' of a return on the same route with a similar bottom line is $439.00 in CW and $14.50 in WT - so logically the difference should be $439.00-14.50 - although I guess the 75% overrides that. Then there is the issue of the dreaded 'carrier imposed charges' - which presumably would be refunded pro rata (i.e. $2000 vs $350 return, so a refund of these of $2000/2 - $350/2 ???). Taxes are the same since (I presume) these only affect the UK departure, which is the same.

USA does have taxes but they split them up into various things like rodent control inspection or some such. But it doesn't vary them by class of travel, whereas the UK APD does. These taxes should be paid, then the rest is over to Mennens. So in this case follow the guidance in the wiki, and essentially add carrier surcharge into fare (where it belongs....) and yes pro-rata the estimated fare + surcharge. I have a sneaky feeling that the internal allocation of surcharge on BAH is different to other commercial tickets - in other words lower - since that's the easiest way to make BAH look competitive, but that's speculation on my part.

Afternoon all,
my son has just completed the journey.
BA898 /31AUG LHR-PFO.
however flight has diverted to LCA,
Flight crew said GPS spoofing made them divert.
That’s the only info I have so far.
Q is, what his compensation likely to be , and what can he claim for.?
many thanks in advance
brgds

This is a force majeure event - unlikely to get compensation here. He will probably be able to claim transport (taxi) to hotel reimbursment.

Hi - we aren’t a claimy family and in someways I just want to cover the cost of our missed hotel tonight. But in this situation - are they things we are entitled to claim for.

Miami to Heathrow flight tomorrow (Sunday). 4 seats on two bookings booked with avios and companion vouchers in club.

Today we checked into our hotel for the night before the flight tomorrow.

Whilst sorting stuff out in the hotel I was having a look at the seats and could see some had opened up to allow the 4 of us to sit together. Went to look at the husbands app for his booking and it came up saying flight cancelled. I looked at mine and sure enough, in that two mins, mine was cancelled too. It enabled us to book onto the flight today. However we couldn’t check in so made the decision to come to the airport.

So the first loss is the money we paid for the hotel stay tonight. Assuming this is an insurance thing?

I know we aren’t delayed, so is there a flight delay claim as it’s cut our holiday short by 24 hours?

When we got to the airport it is clear why it wouldn’t let us check in. First they told us we were standby - which wasn’t on any of the rebooking comms. The check in lady was really really helpful and did her best but we’ve ended up with:

2 downgraded to premium economy
1 business class seat that doesn’t recline (they’ve told us that already).

We just want to get home so happy to be on the plane but wasn’t sure how we got about working out what we can claim form?

We also had an issue at the lounge - they called through and said that the two of us who have been downgraded can go in but the lady at the entrance then told me the two in club couldn’t as only the two were authorised. And that club world isn’t allowed in the AA lounge. She wouldn’t listen to me or allow me to explain but then someone behind the desks asked to take the boarding passes and suddenly we were allowed.

So glad we have some seats, even though not what was booked. And it’s been a slightly stressful end to the holiday. Within 2 hours of noticing the cancellation we were at the airport… And it wasn’t until we were at the airport that we got any comms from BA. So it was pure fluke I noticed it on the app to even get a chance of being on today’s flight.

Advice how to handle other than requesting further review from BA for duty care compensation.

BA rejected claim for duty care on following facts citing a delayed AA flight was the reason for the delay.

Original itinerary booked on BA.com
YVR DFW DFW LHR on AA arriving from DFW at 625 am
LHR TLV on BA departing LHR 8 am

BA advised LHR TLV moved up to 640 am in June which results in missing the 640 flight
contacted BA and agent rebooked flights but suggested (I did not ask) YVR LHR TLV
this rebooking still resulted in missed connection as no straight connection is possible without an overnight unless inserting multiple stops above and beyond what YVR DFW LHR TLV required
Overnight stay, meals and transport required.

BA response blamed the AA flight and did not address or mention the rescheduling of the TLV flight and advised me to contact AA

I responded reiterating again what I had written the first time. Do re considerations become escalated or should I prepare for another rejection and CEDR? Are my expectations too high that the agent handling these claims actually reads what I wrote. On the website, not all relevant flights were shown and I suspect the agent did not investigate further. I have all relevant documents and communications. Does the agent have access to notes on the booking that would quickly clarify what occurred? Interestingly when advised by email of the LHR TLV departure change, not advised to contact BA or any indication we were required to take action. I called of course. But no cancellation noted. Just a change in the time of the flight. Is that why the agent rejected, assuming the original DFW LHR flight was delayed and did not connect with the now changed BA flight?

Yes, BA207 to MIA is cancelled tomorrow. We will find out the reason for this, but it was an A380 and that sub-fleet (and its crew) are fully stretched with issues at the moment, so it will be either technical or crew shortage. The thread for delays and cancellations will tell you more on about Monday.

You are all entitled to EC261 compensation for the cancellation. This will come over as Ł260 per passenger. This is 50% of the full amount, see post 8 about the Azurair haircut, and in my view you should get the full amount since you lost a day of your travel with this. CEDR is the dispute resolution service here, they are inconsistent in applying Azurair. But the Ł260 per person should be paid swiftly.

The downgraded passengers get Mennens, see the wiki, but that should be about a quarter of the total cost of the ticket, very round terms, depending on the details There is a worked example in the wiki links, it's a bit complex, so you need to be on the ball to make sure you get the correct amount. This is payable by BA in law, but they may try to persuade you to get this from AA if you bought the tickets from AA.

The duff chair - that's a customer service gesture. Make sure you claim that.

The lost hotel spend counts as "consequential" loss and BA won't always pay that as a result. But put it in your claim, they may contribute something for it.

I am glad you got this sorted, but given an open hand it is better to arrive late rather than early. See the Signposts thread if it happens again (or put a post in FT, someone will give you advice very quickly).

I suspect you are correct - it's a tricky thing to get over in a few sentences and I bet they didn't read it. Just reply saying this was due to BA retiming the flight, not AA being late, and if they are unable to change their position could they kindly confirm that so that you can take the matter to CEDR for non payment of Right to Care.

Thank you. Thats really helpful. I’ll have a look at the info. I’m assuming I can do this all via a claim form?

It’s all BA flights. Just using the AA lounge at Miami.

We had to be back for Monday morning at the latest. (We’d actually already moved the flights back a day to allow for our eldest to enrol at college). So any other time we’d have done the extra day, but having been away for over three weeks and the looming college deadline today was the better option!

Yes, just use BA.com/complaints
and the compensation claim sub menu. Try to keep it very short, those claims seem to be paid faster than long complaints.

Hi Team, I looking for clarification on a cancelled connection flight claim. The trip was the return segment booked SFO-AMS on BA in World Traveler Plus on a single PNR for my partner and son.

The flights were BA284 SFO-LHR which had an on time departure and early arrival to LHR, and BA438 LHR-AMS which was eventually cancelled after being delayed.

They were offered a replacement flight LHR-AMS the next day which wasn't going to work so cancelled the ticket and requested a refund for the non-flown LHR-AMS segment.

What compensation would be expected in this scenario?

Thanks in advance!

None, I think, as a refund was requested.

generally cancelling for a refund is the worst thing you can do, as it releases BA from
their obligations. As there are many flights to AMS, it’s difficult to see how if pressed they wouldn’t have found you something within the 3 or 4 hour compensation threshold.

so I think a claim may be difficult. Doesn’t mean you shouldn’t make one using the offered flight as evidence.

Hi All,

I am looking for advice on a cancelled flight before putting a claim in.

We were traveling from Heathrow to Singapore on BA 11 on August 16th but received a text message around 4am on the day of the flight stating it is cancelled and we had an option of a refund or rebooking.
We opted for rebooking and after speaking to 4 different Customer Service Agents, were given the option of travelling to Singapore via Helsinki under the itinerary below to arrive same day but at a later time than the original cancelled flight.

Original Booking
LHR - SIN

Rebooked option
AY1338: LHR - HEL
AY131: HEL - SIN

Please is this eligible for EU261 compensation?

Yes it is best to hold off on refunding tickets if there is an EC261 question, since it is easy to make a mistake. See the Signposts thread for specific advice on cancellations when there is disruption. You lose Right to Care immediately and may lose compensation. But it may be that here you will get compensation. You should get an involuntary refund for LHR - AMS, though this could easily be very little money, $50 or less would not surprise me. Whether you get compensation depends on the cause, which you can find in the FAQ for delays and cancellations. If the cancellation was not due to weather or ATC, broadly speaking, then the next question is whether the next day replacement was BA's best offer. If it was then you will get compensation for certainly that sector (Ł220)., since with compensation - unlike delays - you are allowed to not travel. Still it would be a lot cleaner if you had claimed this first then put in for the refund, so by all means come back here when you hear from BA, it's possible they will give you the wrong answer.