Originally Posted by
testycal
I responded reiterating again what I had written the first time. Do re considerations become escalated or should I prepare for another rejection and CEDR? Are my expectations too high that the agent handling these claims actually reads what I wrote. On the website, not all relevant flights were shown and I suspect the agent did not investigate further
I suspect you are correct - it's a tricky thing to get over in a few sentences and I bet they didn't read it. Just reply saying this was due to BA retiming the flight, not AA being late, and if they are unable to change their position could they kindly confirm that so that you can take the matter to CEDR for non payment of Right to Care.