Hi All,

I am looking for advice on a cancelled flight before putting a claim in.

We were traveling from Heathrow to Singapore on BA 11 on August 16th but received a text message around 4am on the day of the flight stating it is cancelled and we had an option of a refund or rebooking.
We opted for rebooking and after speaking to 4 different Customer Service Agents, were given the option of travelling to Singapore via Helsinki under the itinerary below to arrive same day but at a later time than the original cancelled flight.

Original Booking
LHR - SIN

Rebooked option
AY1338: LHR - HEL
AY131: HEL - SIN

Please is this eligible for EU261 compensation?