Hi - we aren’t a claimy family and in someways I just want to cover the cost of our missed hotel tonight. But in this situation - are they things we are entitled to claim for.

Miami to Heathrow flight tomorrow (Sunday). 4 seats on two bookings booked with avios and companion vouchers in club.

Today we checked into our hotel for the night before the flight tomorrow.

Whilst sorting stuff out in the hotel I was having a look at the seats and could see some had opened up to allow the 4 of us to sit together. Went to look at the husbands app for his booking and it came up saying flight cancelled. I looked at mine and sure enough, in that two mins, mine was cancelled too. It enabled us to book onto the flight today. However we couldn’t check in so made the decision to come to the airport.

So the first loss is the money we paid for the hotel stay tonight. Assuming this is an insurance thing?

I know we aren’t delayed, so is there a flight delay claim as it’s cut our holiday short by 24 hours?

When we got to the airport it is clear why it wouldn’t let us check in. First they told us we were standby - which wasn’t on any of the rebooking comms. The check in lady was really really helpful and did her best but we’ve ended up with:

2 downgraded to premium economy
1 business class seat that doesn’t recline (they’ve told us that already).

We just want to get home so happy to be on the plane but wasn’t sure how we got about working out what we can claim form?

We also had an issue at the lounge - they called through and said that the two of us who have been downgraded can go in but the lady at the entrance then told me the two in club couldn’t as only the two were authorised. And that club world isn’t allowed in the AA lounge. She wouldn’t listen to me or allow me to explain but then someone behind the desks asked to take the boarding passes and suddenly we were allowed.

So glad we have some seats, even though not what was booked. And it’s been a slightly stressful end to the holiday. Within 2 hours of noticing the cancellation we were at the airport… And it wasn’t until we were at the airport that we got any comms from BA. So it was pure fluke I noticed it on the app to even get a chance of being on today’s flight.