Originally Posted by
gdbsti
Hi Team, I looking for clarification on a cancelled connection flight claim. The trip was the return segment booked SFO-AMS on BA in World Traveler Plus on a single PNR for my partner and son.
The flights were BA284 SFO-LHR which had an on time departure and early arrival to LHR, and BA438 LHR-AMS which was eventually cancelled after being delayed.
They were offered a replacement flight LHR-AMS the next day which wasn't going to work so cancelled the ticket and requested a refund for the non-flown LHR-AMS segment.
What compensation would be expected in this scenario?
Thanks in advance!
generally cancelling for a refund is the worst thing you can do, as it releases BA from
their obligations. As there are many flights to AMS, it’s difficult to see how if pressed they wouldn’t have found you something within the 3 or 4 hour compensation threshold.
so I think a claim may be difficult. Doesn’t mean you shouldn’t make one using the offered flight as evidence.