Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Jan 15, 2023 | 5:27 am

#4306

Global321

Join Date: Sep 2009

Location: Global

Posts: 6,445

Quote:

Originally Posted by Traveller999

As a guess I would say No!

Most likely somewhere in the Conditions of Contract it is written that “only the class is sold, not a specific seat product”.
It would be a interesting legal fight for compensation, especially when the website does show a specific seat product at time of booking (QSuite in this case), but I doubt anybody would want to fight for that at courts in Qatar ;-)

I am not saying I would go to court. If I did, it would be here in the USA; That is the point of sale and point of origin. I think the legal argument (in theory) would be bait and switch. They specifically advertised my flight as 'QSuites'. Further, they would not be investing billions in removing 2-2-2 for QSuites if it was not a better experience. There is even an expanded menu and entertainment.

Again, not looking to sue. But, I think a flight credit of some order would be fair.

SamirD likes this.

Jan 15, 2023 | 9:25 am

#4307

Smiley90

FlyerTalk Evangelist

Join Date: May 2015

Location: BOS, YVR, ZRH

Programs: *G

Posts: 18,125

Quote:

Originally Posted by Global321

Unfortunately for you and everyone else, most flight tickets are sold on a per-class basis. You never buy a ticket for a specific J-product, only for J in general. True for QSuites, BA Club Suites, etc.

SamirD and Traveller999 like this.

Jan 15, 2023 | 11:32 am

#4308

Global321

Join Date: Sep 2009

Location: Global

Posts: 6,445

Quote:

Originally Posted by Smiley90

Again, not looking to sue. But, I think a flight credit of some order would be fair.

SamirD and Traveller999 like this.

Jan 15, 2023 | 3:05 pm

#4309

Traveller999

Join Date: Mar 2017

Programs: QR Platinum

Posts: 834

Quote:

Originally Posted by Smiley90

I totally agree with you and I am quite sure none of us will sue QR - we just continue flying because we know that the inflight experience / service is just great (most of the times), independent of QSuites or not …
But, a little bitter taste is left, considering the “habit” of showing QSuite product during the booking process, even QSuite not scheduled …

GalaxyChris and SamirD like this.

Jan 15, 2023 | 3:08 pm

#4310

Traveller999

Join Date: Mar 2017

Programs: QR Platinum

Posts: 834

Quote:

Originally Posted by Global321

Again, not looking to sue. But, I think a flight credit of some order would be fair.

I asked the Platinum WhatsApp to put me on the A380 departing BKK one hour later, as “compensation” (so that I eventually could use my QCredits for upgrade to First) - there was even no discussion about, my “request” was just ignored …

SamirD likes this.

Jan 15, 2023 | 3:18 pm

#4311

SeeBuyFly

Join Date: Dec 2004

Posts: 5,814

Quote:

Originally Posted by Global321

This has been discussed ad nauseum in this thread and other threads.

See, e.g. https://www.flyertalk.com/forum/34750800-post19.html

SamirD likes this.

Jan 15, 2023 | 10:13 pm

#4312

KingCanute

Join Date: May 2021

Posts: 3,103

Quote:

Originally Posted by SeeBuyFly

This has been discussed ad nauseum in this thread and other threads.

See, e.g. https://www.flyertalk.com/forum/34750800-post19.html

"Did my aircraft get swapped 6 times or only 5? Well to tell you the truth, in all this excitement, I've kind of lost track myself...."

SamirD, stephenjc, SightseeMC and 2 others like this.

Jan 16, 2023 | 9:19 pm

#4313

Droff

Join Date: Dec 2020

Posts: 13

For anyone interested in outbound Q Suite routes from the US, I recently put together the percent of flights over the past year that actually flew a Q Suite aircraft. Should hopefully make it less of a gamble for some people.

miket, JHIN, Global321 and 17 others like this.

Jan 16, 2023 | 11:10 pm

#4314

MarkP24

Join Date: Mar 2015

Location: NYC/ PHL

Programs: UA Platinum, Hyatt Globalist, Hilton Gold, Marriott Gold, IHG Platinum

Posts: 2,417

Quote:

Originally Posted by Droff

This is incredible! Thank you!

Global321, SamirD, AirbusA350 and 1 others like this.

Jan 17, 2023 | 11:58 am

#4315

SeeBuyFly

Join Date: Dec 2004

Posts: 5,814

But does the past predict the future?

SamirD likes this.

Jan 17, 2023 | 7:11 pm

#4316

MarkP24

Join Date: Mar 2015

Location: NYC/ PHL

Programs: UA Platinum, Hyatt Globalist, Hilton Gold, Marriott Gold, IHG Platinum

Posts: 2,417

Quote:

Originally Posted by SeeBuyFly

But does the past predict the future?

No, but some pretty clear patterns emerge.

Global321 and SamirD like this.

Jan 18, 2023 | 5:22 am

#4317

Global321

Join Date: Sep 2009

Location: Global

Posts: 6,445

Quote:

Originally Posted by SeeBuyFly

But does the past predict the future?

Quote:

Originally Posted by MarkP24

No, but some pretty clear patterns emerge.

I would argue, yes it does.

ATL/BOS - given its history, the lowest shot of QSuites on these routes if you were to fly this month.
DFW/IAH/JFK - as close as you can to a 'guarantee' of a QSuite.

Sure, Qatar could change their priorities, but month after month, these routes have been pretty consistent and therefore Qatar has not shown a propensity to change things up.

While not perfect, this is a great predictor.

Jan 18, 2023 | 10:33 am

#4318

joorinainen

Join Date: Jan 2011

Location: Europe

Posts: 1,795

Quote:

Originally Posted by Droff

Thanks! Really nice!

SamirD likes this.

Jan 18, 2023 | 10:37 am

#4319

TrinityOak

Join Date: Apr 2022

Programs: AVIOS

Posts: 7

Any data points for YUL? Please and thank you.

SamirD likes this.

Jan 18, 2023 | 11:52 am

#4320

jason013

Join Date: Jun 2015

Posts: 15

Quote:

Originally Posted by TrinityOak

Any data points for YUL? Please and thank you.

I have an upcoming flight for YUL-DOH in February and have been tracking the aircraft as well.

The YUL route is close to 100% QSuites (at least in the past 1-2 months)

SamirD likes this.