Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
May 28, 2022 | 9:04 pm
#526
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,511
May 28, 2022 | 9:23 pm
#527
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,269
P2 offered 40k or $400 for first year renewal. Spent around $20k on card.
May 28, 2022 | 9:25 pm
#528
Join Date: Feb 2020
Location: Northern New Mexico
Programs: WoH Glob, AS MVPG, etc.
Posts: 2,381
May 29, 2022 | 4:49 pm
#529
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,594
Personal Platinum, 22 year member. Called to close my account and offered 55K MR points or $550 statement credit. Didn't push because my intent was to close since the value is no longer there for me personally -- so closed the account. I've had Diner's Club longer and while always had some lounge access now get Priority Pass included in the $95/year annual fee which meets my needs.
May 30, 2022 | 1:38 pm
#530
Join Date: May 2022
Posts: 3
MS Plat
1st renewal
23k spend YTD
Offered $150
1st renewal
23k spend YTD
Offered $150
Jun 1, 2022 | 7:52 am
#531
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,540
Personal Gold
$26K spend over the last year
Offered $200 with a $3k spend in the next 3 months. Took it as I plan on doing that anyway for the 4x grocery spend.
$26K spend over the last year
Offered $200 with a $3k spend in the next 3 months. Took it as I plan on doing that anyway for the 4x grocery spend.
Jun 1, 2022 | 8:21 am
#532
Join Date: Nov 2012
Location: Everywhere else
Programs: Miles and frowns, IHG aluminum
Posts: 420
Marriott biz: tried before AF posted, nada
About 2 weeks later: online chat, going circular, I just kept asking is there any offer. Finally they offered $225 to keep the card open, no spending needed. Accepted!!
Delta biz plat: couple times before and after AF posted, nada
About 2 weeks later: online chat, going circular, I just kept asking is there any offer. Finally they offered $225 to keep the card open, no spending needed. Accepted!!
Delta biz plat: couple times before and after AF posted, nada
Jun 1, 2022 | 9:32 am
#533
Join Date: Dec 2019
Posts: 14
Delta Gold, $1k to get 7,500 miles or $50 credit, rejected and downgraded
EDP, $3k to get 1,5000 MR, rejected and downgraded
EDP, $3k to get 1,5000 MR, rejected and downgraded
Jun 1, 2022 | 12:09 pm
#534
Join Date: Feb 2021
Location: Seattle, WA
Programs: Hyatt Globalist, Hilton Diamond, Bonvoy Plat, IHG Diamond
Posts: 24
Amex Plat: received a 30k pts retention offer last year for $2k in spend. Asked again this year and was offered $150 statement credit with no spend
Jun 1, 2022 | 5:21 pm
#535
Join Date: Jun 2012
Location: PNW
Programs: Hilton Diamond, IHG Plat, WN CP
Posts: 130
Amex Plat. . You can earn a $300 statement credit after you spend $3,000 or more in qualifying purchases on your Card within 3 months of accepting this offer starting today. Spend maybe 2-3k in the past year total, have had for 4-5 years.
Jun 1, 2022 | 11:09 pm
#536
Join Date: Feb 2020
Location: Northern New Mexico
Programs: WoH Glob, AS MVPG, etc.
Posts: 2,381
Jun 2, 2022 | 4:45 pm
#537
Join Date: Jan 2007
Location: Mexico
Programs: AM, UA, AA, Bonvoy, Amex USA
Posts: 264
Personal Plat, 40k after 3k spend. Had another (better) offer two years ago of $500 statement credit.
Jun 3, 2022 | 9:43 am
#538
Join Date: Jan 1999
Location: Yinzburgh
Posts: 184
Plat 1st year renewal. ~ $32k spend. Have had Hilton card for forever. Just after AF had posted
Online char offered nothing.
855-857-7657. Offered 40,000 or $400 for the 3 month spend by a nice gentleman. Took the $400 statement credit. He kept mentioning the length of time I have had an account so I think the ~20 years with the Hilton card helped.
Thanks for all the information and advice on this thread and good luck to everyone,
Online char offered nothing.
855-857-7657. Offered 40,000 or $400 for the 3 month spend by a nice gentleman. Took the $400 statement credit. He kept mentioning the length of time I have had an account so I think the ~20 years with the Hilton card helped.
Thanks for all the information and advice on this thread and good luck to everyone,
Last edited by ultypt; Jun 4, 2022 at 5:11 am Reason: added info
Jun 3, 2022 | 11:02 am
#539
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,343
I'm not seeing any Centurion reports here so datapoint:
Relatively low spend the last year, called, only offer was "perhaps you'd like the Platinum Card instead?"
Relatively low spend the last year, called, only offer was "perhaps you'd like the Platinum Card instead?"
Jun 3, 2022 | 5:22 pm
#540
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 876
Similar time frames. I tested the waters with AF due in 40 days...only offer $150 statement credit / no spend. Will try again after AF posts. Hoping for better offer since I keep this card to cash out MR from 2 other PLATS & a GOLD. Will probably keep it if same/better offer still after AF posts.