Feb 7, 2022, 8:50 pm
Last edit by: rrgg
Retention department:
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
800.452.3945 (After entering your card number you may hear a "no longer in service" type of message -- if this happens, HUCA)
-OR-
855.857.7657
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET (7/19 - quoted 8:30 AM to 3:45 PM ET for Amex Business account)
To access chat:
Login to the Amex App, then press the chat icon at top right.
Via the web:
Log into http://americanexpress.com
Select "Help" at top right
Select the blue "Live Chat" button.
- If you product change your Amex, they will prorate the annual fee refund.
- If you cancel your account completely, you will be refunded the annual fee if within 30 days of the print date of the statement showing the fee. After that, there's no refund.
American Express retention offers (2022)
Jun 14, 2022, 12:45 pm
#586
Join Date: Aug 2017
Location: Vietnam & USA
Programs: Delta PM
Posts: 454
My annual date was in Feb 2022; called a few times in February and March, never an offer. Annual spend about $20-25k for the last 15 years.
Last call in March, still no offer, so I closed card.
I'll miss the Amex Centurion and Sky Club but for $700 for a half dozen uses, ouch!
So far haven't missed it, I'm sure i will when I start travelling again, but with everyone getting retention offers, i've had a P card since forever, I was insulted.
Last call in March, still no offer, so I closed card.
I'll miss the Amex Centurion and Sky Club but for $700 for a half dozen uses, ouch!
So far haven't missed it, I'm sure i will when I start travelling again, but with everyone getting retention offers, i've had a P card since forever, I was insulted.
Jun 14, 2022, 6:52 pm
#588
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,184
Bonvoy Business
No surprise that I did that a call did not get any incentive to keep the card as I haven't spent much on it. I will keep it for the free night and 15 elite nights credit
Jun 14, 2022, 8:46 pm
#589
Join Date: Dec 2019
Posts: 17
I got this offer today too from calling in (and accepted) for the Amex Bus Plat. It's worth noting that I had previously tried chatting twice for a retention offer over the past couple of weeks and was told I didn't have any. I called today to close because I had read that some people were successful with retention offers on the phone after being denied via chat, but I did not expect an offer of this magnitude. Considering that the renewal was only $595, this ends up being a $100 money maker before considering any of the perks.
Jun 15, 2022, 5:48 am
#590
Join Date: Jun 2019
Posts: 278
I did not receive any retention offers on my UK Amex Platinum. I closed the card.
Now that this card is metal or whatever-you-call-it, how do i go and "cut through the chip" as they tell you to do?
Now that this card is metal or whatever-you-call-it, how do i go and "cut through the chip" as they tell you to do?
Jun 15, 2022, 6:04 am
#591
Join Date: Jul 2009
Location: ORD
Programs: American Airlines EXP, Marriott Titanium, Hyatt Globalist
Posts: 408
You should be able to ask Amex Customer Service for a mailer to return the card to them to destroy.
Jun 15, 2022, 7:16 am
#592
Join Date: Aug 2014
Posts: 1,302
My annual date was in Feb 2022; called a few times in February and March, never an offer. Annual spend about $20-25k for the last 15 years.
Last call in March, still no offer, so I closed card.
I'll miss the Amex Centurion and Sky Club but for $700 for a half dozen uses, ouch!
So far haven't missed it, I'm sure i will when I start travelling again, but with everyone getting retention offers, i've had a P card since forever, I was insulted.
Last call in March, still no offer, so I closed card.
I'll miss the Amex Centurion and Sky Club but for $700 for a half dozen uses, ouch!
So far haven't missed it, I'm sure i will when I start travelling again, but with everyone getting retention offers, i've had a P card since forever, I was insulted.
Jun 15, 2022, 8:16 am
#593
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,206
Jun 15, 2022, 8:43 am
#594
Join Date: Dec 2018
Posts: 200
I'm not going to cancel as I just got a retention. It says must keep card for 12 months after "acquiring it." Is this 12 month after I receive the retention offer or 12 month after I hit the spend to receive the loyalty offer? For example, my retention offer was 45K MR points for 4K spend in 3 months. Thanks all!
Jun 15, 2022, 10:30 am
#595
Join Date: Jul 2009
Location: ORD
Programs: American Airlines EXP, Marriott Titanium, Hyatt Globalist
Posts: 408
I'm not going to cancel as I just got a retention. It says must keep card for 12 months after "acquiring it." Is this 12 month after I receive the retention offer or 12 month after I hit the spend to receive the loyalty offer? For example, my retention offer was 45K MR points for 4K spend in 3 months. Thanks all!
Jun 15, 2022, 4:21 pm
#596
Join Date: May 2008
Posts: 198
Biz Plat AF posted year 1 Anniversary. Was offered $695 credit on 5K spend. Took it.
Jun 15, 2022, 8:57 pm
#597
Join Date: Dec 2020
Programs: British Airways Gold, Hyatt Globalist, Delta Platinum, Bonvoy Titanium, Singapore Krisflyer Gold
Posts: 152
It seems that I left out a rather citical detail. Required spend is $1500 over 3 months, so it's right in the middle of your two decision points. We've got 5 nights at St. Regis Bora Bora coming up in August so given that scenario, the decision really made itself for us.
Jun 16, 2022, 6:55 am
#598
Join Date: Mar 2018
Location: East Coast
Programs: Hyatt Globalist
Posts: 111
I have a question on the spending requirements for these retention offers for Amex plat. If you have another user with Amex Gold, does their spending count (my wife has an amex gold attached to this plat)?
I'm wondering if you can stack the rewards here, since you can open an amex gold for a secondary user with its own spending bonus.
I'm wondering if you can stack the rewards here, since you can open an amex gold for a secondary user with its own spending bonus.
Jun 17, 2022, 6:05 am
#599
Join Date: Mar 2014
Posts: 108
DP: On my Platinum card, I've spend less that $1000 in the entire annual cycle, maxed out all benefits, got a 30k MR retention offer last year, and somehow they still offered me a $150 with no spend retention offer. Accepted it.
Jun 17, 2022, 8:44 am
#600
Join Date: Oct 2018
Posts: 27
Schwab Platinum Card:
30k MR points after $3k in spend. Accepted (honestly a difficult call, but I do value the Schwab cashout option). Previous retention offer was accepted on 5/17/21 (exactly 13 months before this one). Interestingly, I also asked about a retention offer yesterday (6/16/22) and was offered only a $150 statement credit. Another DP that the 13 month mark is the magic number to get a "real" retention offer.
Minimal spend beyond the reimbursed spending (airline incidental, digital entertainment, Saks).
30k MR points after $3k in spend. Accepted (honestly a difficult call, but I do value the Schwab cashout option). Previous retention offer was accepted on 5/17/21 (exactly 13 months before this one). Interestingly, I also asked about a retention offer yesterday (6/16/22) and was offered only a $150 statement credit. Another DP that the 13 month mark is the magic number to get a "real" retention offer.
Minimal spend beyond the reimbursed spending (airline incidental, digital entertainment, Saks).
