View Poll Results: Concerning the new Hilton "credit" benefit instead of free breakfast
The new credit system is fine as-is but the implementation bugs need to get worked out
9
5.08%
The new credit system is fine, but the monetary amounts need to be increased
13
7.34%
Go back to the previous free breakfast benefit
45
25.42%
Offer Gold/Diamond members their choice of either the credit or free breakfast
110
62.15%
Voters: 177. You may not vote on this poll
May 20, 2021, 12:49 pm
Last edit by: beltway
The most commonly posed question about the new food/beverage benefit, which is now extended through the end of 2022, is how it works for multi-night stays. Here's what we do & don't know:
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, well be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your roomany time of dayat designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not expire until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hiltons lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase at one time.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Unfortunately, Hilton has offered no clear explanation of what qualifies as a "day." (FAQ 24 purports to give an answer, but makes no sense.)
- Some properties reportedly apply a "calendar day" rule. For a stay arriving Monday and departing Wednesday (two nights, ergo two credits), this means the credit is available only on Monday (first credit) and Tuesday (second credit), with no option for breakfast use on Wednesday.
- Other properties don't use midnight as the cutoff, but instead allow use of a day's credit until the bar/restaurant closes, even if that occurs early the next calendar day (say, 1am). This interpretation also precludes use for breakfast on the day of departure.
- Neither of these approaches makes logical sense, given that on a one-night stay the credit may be used either on day of arrival or day of departure, per FAQ 8.
- A few properties reportedly use the standard checkin or checkout time as the dividing line: guest arriving Monday has until noon or 3pm Tuesday to use the first day's credit (or whatever the checkin/checkout times for that property are).
Official Hilton benefit statement (updated for 2022) with FAQ at end:
Through 2022, well be offering Gold and Diamond members a Daily Food & Beverage Credit at our luxury, full-service, lifestyle and Hilton Garden Inn hotel brands in the U.S. This credit is offered as part of the Hilton Honors MyWay benefits, in place of the prior complimentary continental breakfast.
Starting February 1, 2022, we are also increasing the credit amounts across our full-service and lifestyle brands from $12 to $15 per night, and $15 to $18 per night in select markets.
Traveling with a friend or loved one? You and up to one additional guest registered to the same room will each receive the daily credit. The credit applies to the one guest room in which the Elite member is staying and will be provided for each night of your stay.
You can use the credit towards eligible food and beverage purchases that are charged to your roomany time of dayat designated outlets throughout the property. Refreshing beverages? Check. Appetizer or desert with dinner? Check, check. Breakfast at the restaurant? Sure. Breakfast to go? No problem.
Gold members can choose to receive the Daily Food & Beverage Credit or Bonus Points as part of their Hilton Honors MyWay benefits. Diamond members will receive both the Daily Food & Beverage Credit and 1,000 Bonus Points at all brands listed above except for Hilton Garden Inn, where Diamond members can choose between the credit or 750 Bonus Points. Visit your MyWay profile through your Hilton Honors account online or through the Hilton Honors app to select your preferences before your next stay.
The credit will be applied automatically to your bill for any eligible purchases charged to your room prior to checkout.
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. When was the Hilton Honors Daily F&B Credit launched?
The Hilton Honors Daily F&B Credit became available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States in July 2021.
3. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
4. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
For reference, please find the full list of participating brands below.
- Waldorf Astoria Hotels & Resorts
- LXR Hotels & Resorts
- Conrad Hotels & Resorts
- Signia by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- DoubleTree by Hilton
- Tapestry Collection by Hilton
- Canopy by Hilton
- Motto by Hilton
- Hilton Garden Inn
Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
6. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
7. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
8. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
9. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
10. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
11. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
12. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
13. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
14. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
15. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
16. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
17. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
18. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.
19. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
20. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
21. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
22. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
23. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
24. When does the credit expire each day?
The credit does not expire until the member checks out, however, the daily amount re-sets each day to the maximum daily credit value. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out.
25. How will the F&B Credit work between January 1-February 1, 2022?
Stays that take place between January 1-February 1, 2022 will receive the complimentary Daily F&B Credit amounts announced in 2021. The increased credit amounts for Hiltons lifestyle and full-service brands will go into effect on February 1, 2022 and beyond.
26. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.
27. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
28. Is the Daily F&B Credit now a permanent benefit?
In addition to increasing credit amounts across the lifestyle and full-service brands, Hilton Honors is extending the complimentary Daily Food & Beverage Credit into 2022 and will continue to evaluate this benefit to make the best decisions for our members going forward.
Hilton's new U.S. Hotels Daily Food & Beverage Credit for Elite members thru 2021
Nov 3, 2021 | 11:51 am
#1441
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM/2MM, Hilton, Wyndham and IHG DM, Marriott gold, Hyatt Globalist, Southwest A List
Posts: 15,559
That's right plus Hilton is rolling over nights so would make sense for people to just start giving all their business to Hyatt since they'll still be diamond with Hilton anyway if the breakfast benefit is that important.
I'd rather see Hilton give a guaranteed late check out if they are going to continue this breakfast benefit so they can remain competative with Hyatt and Marriott.
I'd rather see Hilton give a guaranteed late check out if they are going to continue this breakfast benefit so they can remain competative with Hyatt and Marriott.
Nov 4, 2021 | 7:14 am
#1442
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
Have you actually run into an issue with saying there are two people in a room but the hotel only giving credit for one person? As a matter of course I always say there are two people in my room, though often a second person never shows up ...
Nov 4, 2021 | 7:47 am
#1443
Join Date: Feb 2016
Location: San Diego, CA
Programs: Alaska MVPG75; Hilton Diamond; Avis President’s Club; IHG Platinum; Marriott Gold
Posts: 1,000
I suppose not everyone has quite the same moral/ethical line in the sand on this. Without judging those who do otherwise, I would personally have a hard time registering two guests if the sole reason was to game the F&B system. Im suspect Im in the minority, but Im also certain Im not the only one.
Nov 4, 2021 | 7:54 am
#1444
Join Date: Feb 2016
Location: San Diego, CA
Programs: Alaska MVPG75; Hilton Diamond; Avis President’s Club; IHG Platinum; Marriott Gold
Posts: 1,000
Currently at the Hilton Anaheim. In June, prior to the brand rollout of the F&B credit, they were giving Diamonds a $15 credit that could be used in the lobby Starbucks. Its now the brand standard $12.
They were all pleased yesterday to tell me all about We recently changed our breakfast benefit to offer you more flexibility, you receive a $12 daily food and beverage credit per person up to two guests. I didnt bother explain that this was a downgrade from my June stay.
I do notice that at this particular location, they will extend the credit to up to two rooms on the same reservation, up to two people per room.
As of today, the restaurant has reopened (although I dont know what the menu looks like.) The Starbucks prices are pretty inflated: $4.50 for a grande drip, $5.50 for a muffin, and $3.50 for three petite scones. $24.24 for two of us, plus a $3 tip. Out the door for $3.24.
They were all pleased yesterday to tell me all about We recently changed our breakfast benefit to offer you more flexibility, you receive a $12 daily food and beverage credit per person up to two guests. I didnt bother explain that this was a downgrade from my June stay.
I do notice that at this particular location, they will extend the credit to up to two rooms on the same reservation, up to two people per room.
As of today, the restaurant has reopened (although I dont know what the menu looks like.) The Starbucks prices are pretty inflated: $4.50 for a grande drip, $5.50 for a muffin, and $3.50 for three petite scones. $24.24 for two of us, plus a $3 tip. Out the door for $3.24.
Nov 4, 2021 | 8:03 am
#1445
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 19,243
Currently at the Hilton Anaheim. In June, prior to the brand rollout of the F&B credit, they were giving Diamonds a $15 credit that could be used in the lobby Starbucks. It’s now the brand standard $12.
They were all pleased yesterday to tell me all about “We recently changed our breakfast benefit to offer you more flexibility, you receive a $12 daily food and beverage credit per person up to two guests.” I didn’t bother explain that this was a downgrade from my June stay.
I do notice that at this particular location, they will extend the credit to up to two rooms on the same reservation, up to two people per room.
As of today, the restaurant has reopened (although I don’t know what the menu looks like.) The Starbucks prices are pretty inflated: $4.50 for a grande drip, $5.50 for a muffin, and $3.50 for three petite scones. $24.24 for two of us, plus a $3 tip. Out the door for $3.24.
They were all pleased yesterday to tell me all about “We recently changed our breakfast benefit to offer you more flexibility, you receive a $12 daily food and beverage credit per person up to two guests.” I didn’t bother explain that this was a downgrade from my June stay.
I do notice that at this particular location, they will extend the credit to up to two rooms on the same reservation, up to two people per room.
As of today, the restaurant has reopened (although I don’t know what the menu looks like.) The Starbucks prices are pretty inflated: $4.50 for a grande drip, $5.50 for a muffin, and $3.50 for three petite scones. $24.24 for two of us, plus a $3 tip. Out the door for $3.24.
Should the credit not be $15 rather than $12 as I thought Los Angeles was included in the higer rate ( looking at the wiki it says County of Los Angeles so would that exclude Anaheim?)
I'm grateful that due to the travel restrictions I have not had to deal with this nonsense this year ( would normally be in the US 2 or three times ). Hope this improves next year and does not spread to UK/Europe etc
Regards
TBS
Nov 4, 2021 | 8:07 am
#1446
Join Date: Apr 2019
Location: MCO
Posts: 386
Hi,
Should the credit not be $15 rather than $12 as I thought Los Angeles was included in the higer rate ( looking at the wiki it says County of Los Angeles so would that exclude Anaheim?)
I'm grateful that due to the travel restrictions I have not had to deal with this nonsense this year ( would normally be in the US 2 or three times )
Regards
TBS
TBS
Should the credit not be $15 rather than $12 as I thought Los Angeles was included in the higer rate ( looking at the wiki it says County of Los Angeles so would that exclude Anaheim?)
I'm grateful that due to the travel restrictions I have not had to deal with this nonsense this year ( would normally be in the US 2 or three times )
Regards
TBS
TBS
Nov 4, 2021 | 8:12 am
#1447
Join Date: Feb 2016
Location: San Diego, CA
Programs: Alaska MVPG75; Hilton Diamond; Avis President’s Club; IHG Platinum; Marriott Gold
Posts: 1,000
Hi,
Should the credit not be $15 rather than $12 as I thought Los Angeles was included in the higer rate ( looking at the wiki it says County of Los Angeles so would that exclude Anaheim?)
I'm grateful that due to the travel restrictions I have not had to deal with this nonsense this year ( would normally be in the US 2 or three times ). Hope this improves next year and does not spread to UK/Europe etc
Regards
TBS
Should the credit not be $15 rather than $12 as I thought Los Angeles was included in the higer rate ( looking at the wiki it says County of Los Angeles so would that exclude Anaheim?)
I'm grateful that due to the travel restrictions I have not had to deal with this nonsense this year ( would normally be in the US 2 or three times ). Hope this improves next year and does not spread to UK/Europe etc
Regards
TBS
Nov 4, 2021 | 8:12 am
#1448
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
This is such a needlessly convoluted system. If they wanted to do it like this, they should guarantee certain items across locations regardless of price. But that would require Hilton to enforce a standard to franchises ("you must stock these items") which is unlikely to ever happen.
Nov 4, 2021 | 8:15 am
#1449
Join Date: Apr 2019
Location: MCO
Posts: 386
"*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii."
This is such a needlessly convoluted system. If they wanted to do it like this, they should guarantee certain items across locations regardless of price. But that would require Hilton to enforce a standard to franchises ("you must stock these items") which is unlikely to ever happen.
This is such a needlessly convoluted system. If they wanted to do it like this, they should guarantee certain items across locations regardless of price. But that would require Hilton to enforce a standard to franchises ("you must stock these items") which is unlikely to ever happen.
Nov 4, 2021 | 9:51 am
#1450
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
I suppose not everyone has quite the same moral/ethical line in the sand on this. Without judging those who do otherwise, I would personally have a hard time registering two guests if the sole reason was to game the F&B system. Im suspect Im in the minority, but Im also certain Im not the only one.
Nov 4, 2021 | 10:40 am
#1451
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 18,120
I always book for two even when it's a solo trip and don't feel guilty about it. I look at it like I'm paying the same rate as if I had two people in the room and not costing Hilton as much in housekeeping expenses. Most of my stays are business stays at a higher room rate than a lot of people that have the status through a credit card on lesiure travel. Plenty of leisure travels have taken advantage of free breakfast for family members when the T&C state is only for two guests.
Hilton should just make it per room instead of per guest to simplify things. Wouldn't surprise me though if this new benefit continues if they just start charging for additional guests in the room to cover the cost of the additional credit.
Hilton should just make it per room instead of per guest to simplify things. Wouldn't surprise me though if this new benefit continues if they just start charging for additional guests in the room to cover the cost of the additional credit.
Nov 4, 2021 | 10:43 am
#1452
Join Date: Mar 2016
Posts: 1,960
Much like I'm willing to do 74 in a 65 on the way to work this morning (nine your fine, ten you're mine, right?), I'm willing to put down 2 guests in the room I reserved at a Hilton hotel this morning when I know there will only be 1, it will pay for an over-priced beer in the bar before I head to bed. If Hilton is going to play dumb games with free breakfast benefits, I really have no issue extracting what value I can to how they changed it.
Funny thing is that breakfast at most of these places isn't....good. go back 18 months and everyone is complaining about how crappy the powdered eggs and translucent bacon are. [Removed overly personalized off-topic remarks]
Last edited by cblaisd; Nov 4, 2021 at 10:58 am Reason: Please discuss the topic, not other posters
Nov 4, 2021 | 10:54 am
#1453
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
Please....
No accusations or overly personalized remarks. Please stay on-topic and not on any particular poster.
Thank you.
cblaisd, Co-Moderator, Hilton forum
No accusations or overly personalized remarks. Please stay on-topic and not on any particular poster.
Thank you.
cblaisd, Co-Moderator, Hilton forum
Nov 5, 2021 | 8:11 am
#1454
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
The thread is now re-open to discuss your experiences with and thoughts about the credit. Going forward this FlyerTalk Rule is specifically cited: "Supporting, encouraging or promoting illegal activity or fraud upon an individual or company is prohibited." This will include posts advocating lying to a Hilton property about the number of guests. Such posts will be removed and the poster subject to possible disciplinary consequences. Thank you.
On behalf of the Hilton forum moderators
On behalf of the Hilton forum moderators
Last edited by cblaisd; Nov 24, 2021 at 12:23 pm
Nov 7, 2021 | 12:12 pm
#1455
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM/2MM, Hilton, Wyndham and IHG DM, Marriott gold, Hyatt Globalist, Southwest A List
Posts: 15,559
Something I wish Hilton do would do is have a stated policy if the restaurant at the property isn't open and they can't provide any breakfast benefit. Like how HGI does if you want points instead of breakfast.
I stayed at the Distrikt in NYC the first weekend they reopened last month (great stay for the rate since they waived the uban fee and staying there Thanksgiving weekend again) and no restaurant at all so they did waived the "urban fee" since one of the benefits was two drinks a day at the bar and the gym was closed (I'd rather just skip the drinks anyway and no pay the urben fee and the gym access is a diamond benefit anyway) and when I complained about breakfast gave me 10K extra points. This was a three night stay and planet of better places in NYC to eat breakfast at and I rarely used the Hilton breakfast anymore since the DT Times square and Times Square hilton are both closed for good, plenty of better places in NYC to eat at. My room was booked for two and a good friend of mine who is only gold stayed only two nights last weekend and booked the room for one at a little cheaper rate and received 15K points. So they gave a lower tier, staying one night less and for only person in the room more points. If restaurant is still closed wonder how many points they'll give me this time for a two night stay at a similar rate per night as last month..
If the restaurant is closed they should base the points on how much the credit would have been and you shouldn't have to ask for it.
I stayed at the Distrikt in NYC the first weekend they reopened last month (great stay for the rate since they waived the uban fee and staying there Thanksgiving weekend again) and no restaurant at all so they did waived the "urban fee" since one of the benefits was two drinks a day at the bar and the gym was closed (I'd rather just skip the drinks anyway and no pay the urben fee and the gym access is a diamond benefit anyway) and when I complained about breakfast gave me 10K extra points. This was a three night stay and planet of better places in NYC to eat breakfast at and I rarely used the Hilton breakfast anymore since the DT Times square and Times Square hilton are both closed for good, plenty of better places in NYC to eat at. My room was booked for two and a good friend of mine who is only gold stayed only two nights last weekend and booked the room for one at a little cheaper rate and received 15K points. So they gave a lower tier, staying one night less and for only person in the room more points. If restaurant is still closed wonder how many points they'll give me this time for a two night stay at a similar rate per night as last month..
If the restaurant is closed they should base the points on how much the credit would have been and you shouldn't have to ask for it.