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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old May 13, 2021 | 5:46 pm
  #1576  
Dyce
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Not mine so do n’t flame me for the tip amount. Might need more than $50 for the beer & burger at Newark though!
Originally Posted by fumje
Agreed, but (while we're dreaming) perhaps I'd modify that to $50. At EWR for example $25 will get you an order of wings and a beer.
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Old May 13, 2021 | 5:56 pm
  #1577  
DELee
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Originally Posted by Dyce

Not mine so do n’t flame me for the tip amount. Might need more than $50 for the beer & burger at Newark though!
Is the tip also being taxed?

Wow.

David
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Old May 13, 2021 | 7:28 pm
  #1578  
flyingrohit
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Everything still Behind the counter offerings

Another set of snacks by the coffee stuff

Sandwich of the day

Sandwich of the day

today’s fare at the LAX club. Nothing new really, though I gave the sandwich they had on offer a try. Not the greatest creation ever but it hits the spot, except without the tomatoes.

SFO to follow in a short bit if time allows
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Old May 14, 2021 | 12:48 am
  #1579  
gmt4
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Originally Posted by Dyce
Not mine so don’t flame me for the tip amount. Might need more than $50 for the beer & burger at Newark though!
So is that the price after scanning the boarding pass? Exhibit A why I avoid airport food options.

But never fear, inflation is only transitory right now or so I'm told.

Originally Posted by DELee
Is the tip also being taxed?
Wow.
Exactly my thoughts.


As much as I gripe about food options at the UCs the small about of snacks, coffee and soda we are offered is better than paying those prices IMHO.
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Old May 14, 2021 | 7:49 am
  #1580  
kirkwoodj
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Passing by IAH E club, line of a couple dozen people waiting outside to get in
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Old May 14, 2021 | 8:08 am
  #1581  
flugvergnugen
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Originally Posted by st530
Disappointed to see that LGA is apparently not in the 2021 plans.
As of last weekend, the LGA club wasn't even fully built-out yet - you can easily look into it from the front door. AC's MLL looks ready to go when they decide to open again (but was oddly missing any *G sign at the door).
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Old May 14, 2021 | 9:47 am
  #1582  
LIH
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Originally Posted by NYC2SGN
Did UA give a specific date for when LAS UC would be re-opened?
The GS Desk told me this would be "by the end of June".

"Dear Mr. LIH:

We just received word late yesterday that United is planning on opening an additional 30 United Clubs, 21 which should be opened by the end of June and the others by Labor Day. There are 3 additional in Chicago scheduled, 2 in Houston, one each in San Francisco and Washington Dulles, plus our clubs in Orlando, Fort Lauderdale and Las Vegas; these are scheduled for the end of June. We have not been provided the other line station locations yet. I hope this information helps and that you are able to enjoy the use of the clubs soon.

Thank you for being a member of Global Services."
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Old May 14, 2021 | 10:08 am
  #1583  
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Originally Posted by LIH
The GS Desk told me this would be "by the end of June".

"Dear Mr. LIH:

We just received word late yesterday that United is planning on opening an additional 30 United Clubs, 21 which should be opened by the end of June and the others by Labor Day. There are 3 additional in Chicago scheduled, 2 in Houston, one each in San Francisco and Washington Dulles, plus our clubs in Orlando, Fort Lauderdale and Las Vegas; these are scheduled for the end of June. We have not been provided the other line station locations yet. I hope this information helps and that you are able to enjoy the use of the clubs soon.

Thank you for being a member of Global Services."
Meanwhile agent in the B6 club this morning had no idea and was hoping maybe by the end of the year, but lack of security-cleared staff and the Chicago Transit Authority's service are major impediments to extending lounge hours or opening additional ORD lounges.
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Old May 14, 2021 | 11:28 am
  #1584  
st530
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Originally Posted by flugvergnugen
As of last weekend, the LGA club wasn't even fully built-out yet - you can easily look into it from the front door. AC's MLL looks ready to go when they decide to open again (but was oddly missing any *G sign at the door).
Built out? It was brand new and finished, opened not long before the Covid shutdown. Best food options in the domestic network, by far.
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Old May 14, 2021 | 11:30 am
  #1585  
DELee
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Originally Posted by st530
Built out? It was brand new and finished, opened not long before the Covid shutdown. Best food options in the domestic network, by far.
But that was PC (pre-COVID). Let's see what LGA and other clubs that were finished around the same timeframe will be like AC (after COVID).

David
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Old May 14, 2021 | 1:41 pm
  #1586  
n8-the-gr8
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Originally Posted by st530
My take is roughly as follows:

Likelihood of NRT/HKG/LHR VIP lounges ever re-opening - 0%
Likelihood of NRT/HKG Polaris lounges ever opening - 0%
Likelihood of existing (including IAD) Polaris lounges ever re-opening - 80%
Likelihood of existing Polaris lounges ever re-opening with pre-pandemic offerings - 10%
Likelihood of all current non-hub United Clubs re-opening - 80%
Likelihood of all current hub United Clubs re-opening - 100%
I think your Polaris lounge prediction is severely pessimistic. I give 100% likelihood of reopening given how critical those are to the Polaris experience. They actually made the product competitive and allowed them to get by with sub-par onboard food offerings and experience. And we can all joke that the United execs don’t actually get what matters to customers but in this case I think they’re quite aware as they received a ton of feedback on those lounges. WHEN they will open is a better question but not doubt they will reopen.
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Old May 14, 2021 | 1:42 pm
  #1587  
st530
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Originally Posted by DELee
But that was PC (pre-COVID). Let's see what LGA and other clubs that were finished around the same timeframe will be like AC (after COVID).

David
If you're talking about the post-Covid offerings, I agree, but the poster to whom I was responding seemed to be suggesting the lounge was a new lounge still under construction and unfinished.
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Old May 14, 2021 | 1:48 pm
  #1588  
st530
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Originally Posted by n8-the-gr8
I think your Polaris lounge prediction is severely pessimistic. I give 100% likelihood of reopening given how critical those are to the Polaris experience. They actually made the product competitive and allowed them to get by with sub-par onboard food offerings and experience. And we can all joke that the United execs don’t actually get what matters to customers but in this case I think they’re quite aware as they received a ton of feedback on those lounges. WHEN they will open is a better question but not doubt they will reopen.
Well, I said 80% chance *all* (including IAD) would re-open. I would give close to 100% on SFO/ORD/EWR and probably IAH/IAD. People may disagree but I think LAX is most vulnerable and would probably be last to re-open given the few Polaris routes and heavy TPAC-dependency, which remains virtually non-existent. If they extend Polaris access to JFK, that would probably clinch its re-opening.
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Old May 14, 2021 | 1:54 pm
  #1589  
DELee
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Originally Posted by st530
If you're talking about the post-Covid offerings, I agree, but the poster to whom I was responding seemed to be suggesting the lounge was a new lounge still under construction and unfinished.
Yah, should have trimmed your quote - my comment was specific to the food offerings. With JFK an option again on UA, LGA UC becomes another choice in the round robin for the three NYC airports.

David
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Old May 14, 2021 | 8:44 pm
  #1590  
eng3
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Originally Posted by st530
My take is roughly as follows:

Likelihood of NRT/HKG/LHR VIP lounges ever re-opening - 0%
Likelihood of NRT/HKG Polaris lounges ever opening - 0%
Likelihood of existing (including IAD) Polaris lounges ever re-opening - 80%
Likelihood of existing Polaris lounges ever re-opening with pre-pandemic offerings - 10%
Likelihood of all current non-hub United Clubs re-opening - 80%
Likelihood of all current hub United Clubs re-opening - 100%
Over the next few months? Absolutely agree.
In perpetuity forever? Absolutely disagree.
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