Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
May 1, 2020 | 4:39 pm
#541
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
That does not sound good. Did you call your credit card company to start a chargeback since todays news says that LH is planning to declare bankruptcy if they do not get a loan on their terms from the German govt.
https://www.nytimes.com/reuters/2020...creditors.html
https://www.nytimes.com/reuters/2020...creditors.html
May 1, 2020 | 10:19 pm
#542
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,906
May 1, 2020 | 10:37 pm
#543
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 1,268
If you wait since Feb, the cancellation is not connected with Covid-19. I am astonished, as until early March the refunds were still relatively prompt.
May 2, 2020 | 1:55 am
#544
Join Date: May 2020
Posts: 1
nasty airline indeed
The flight is cancelled on March 18. Today is May 2. One email reply with templates and links to general info. It is all I can get from LH customer relations.
No confirmation that refund will be ever paid, less when.
It is already many days without normal operation and from all those free staffs no help.
I understand that they are in problems. And what it has to do with their customer business? Did they give us something when the time was good?
Just ignore regulations, good customer relations and laws. Unheard before from one of the biggest German company.
So how to call LH at the moment? The nasty airline is already too respectful.
Time is hard but that is when we can see the real picture. It is easy to be nice in a rose garden.
I can forget 3500 euros eventually (not without a fight anyway) but the hard feeling will stay for a long time.
I will never ever see LH as before. Their reputations are gone for good.
No confirmation that refund will be ever paid, less when.
It is already many days without normal operation and from all those free staffs no help.
I understand that they are in problems. And what it has to do with their customer business? Did they give us something when the time was good?
Just ignore regulations, good customer relations and laws. Unheard before from one of the biggest German company.
So how to call LH at the moment? The nasty airline is already too respectful.
Time is hard but that is when we can see the real picture. It is easy to be nice in a rose garden.
I can forget 3500 euros eventually (not without a fight anyway) but the hard feeling will stay for a long time.
I will never ever see LH as before. Their reputations are gone for good.
Well just to say then that that nasty airline has suspended all flights for the coming weeks, having flown mostly empty planes for the last couple of weeks and having to respond to flight bans that appear overnight across the world. Imagine also having thousands of employees to worry about...
I appreciate that your case is not an example of good service but maybe you understand that airlines all of a sudden have hundreds of thousands of cancellations, rebookings and other cases to deal with.
The current crisis calls for people to be more considerate of others. Some of that might apply to how we see businesses and airlines as well.
Disclosure: all my travel has been cancelled but I dont care as the well being of my family and friends is much more important to me at this moment than restitution of money, extension of FF status or other relatively insignificant things. I might just worry about those things after the corona crisis is over, when people including my dear ones are well and when the economy is getting back on track.
I appreciate that your case is not an example of good service but maybe you understand that airlines all of a sudden have hundreds of thousands of cancellations, rebookings and other cases to deal with.
The current crisis calls for people to be more considerate of others. Some of that might apply to how we see businesses and airlines as well.
Disclosure: all my travel has been cancelled but I dont care as the well being of my family and friends is much more important to me at this moment than restitution of money, extension of FF status or other relatively insignificant things. I might just worry about those things after the corona crisis is over, when people including my dear ones are well and when the economy is getting back on track.
May 2, 2020 | 2:41 am
#545
Join Date: Nov 2016
Programs: LH FT, AA Plat
Posts: 198
I asked for a refund on March 15th and was told that I was going to receive it. 6 weeks later and no refund. I filed a chargeback with my credit card BUT ... my credit card is Lufthansa's Miles & More, so I doubt they'll honor that service too.
Whenever a company tells me "We'll issue you a voucher" I ask them "How much is the voucher worth after you declare bankruptcy?" , they never reply and issue the refund.
Whenever a company tells me "We'll issue you a voucher" I ask them "How much is the voucher worth after you declare bankruptcy?" , they never reply and issue the refund.
May 2, 2020 | 8:14 am
#546
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
The flight was Mar 10, I think I first contacted LH in late Feb, might have been first week of March. Was a COVID waiver cx.
May 2, 2020 | 8:47 am
#547
Join Date: May 2010
Location: ̡̡ ̴̡ı̴̴̡ ̡̡͡|̲̲̲͡͡͡ ̲▫̲͡ ̲̲̲͡͡π̲̲͡͡ ̲̲͡▫̲̲͡͡ ̲|
Programs: ❶❷ ใจ ♪♪♪ 7 ™
Posts: 763
I booked a flight for a friend using the Lufthansa app and my credit card. I also paid 49 for a seat reservation FRA to BKK. The seat reservation showed as a separate amount but it has now disappeared, only the flight cost is there. The flight on 7th May has been cancelled but it has not been possible to ask for a refund yet. Does anyone here know what happened to the 49, are they hoping I don't notice or something else? Thanks for any input.
May 2, 2020 | 9:21 am
#548
Join Date: Mar 2015
Location: GVA
Programs: A3, LX Sen**, AF Platinum
Posts: 868
Next time maybe also ask them: Ok, i will pay my next flight with a voucher, too - surely ok for you, right ?
May 2, 2020 | 4:13 pm
#549
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,064
A question.
I have a First Class Ticket to Argentina in October, however restricted. Not flexible a tiny bit.
What are my options to get a full refund? Because I don't wanna fly Lufthansa no more.
1. Hope Argentina is closed for visitors? Or Ukraine? (The travel starts in Ukraine)
2. Hope LH change/cancel the route?
3. Schedule change?
What about this scenario?
Let's say I live in country X and my travel starts in Ukraine. Ukraine does not allow people to enter the country from country X.
That's my problem? so the ticket will be thrown in the toilet? Unlikely it will happen though.
I have a First Class Ticket to Argentina in October, however restricted. Not flexible a tiny bit.
What are my options to get a full refund? Because I don't wanna fly Lufthansa no more.
1. Hope Argentina is closed for visitors? Or Ukraine? (The travel starts in Ukraine)
2. Hope LH change/cancel the route?
3. Schedule change?
What about this scenario?
Let's say I live in country X and my travel starts in Ukraine. Ukraine does not allow people to enter the country from country X.
That's my problem? so the ticket will be thrown in the toilet? Unlikely it will happen though.
May 2, 2020 | 4:41 pm
#550
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 1,268
That's exactly your problem. LH is not responsible for your inability get to the airport in the Ukraine to start your travel. You have a contract with LH to get you from the Ukraine to Argentina.
May 2, 2020 | 4:57 pm
#551
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 18,280
A question.
I have a First Class Ticket to Argentina in October, however restricted. Not flexible a tiny bit.
What are my options to get a full refund? Because I don't wanna fly Lufthansa no more.
1. Hope Argentina is closed for visitors? Or Ukraine? (The travel starts in Ukraine)
2. Hope LH change/cancel the route?
3. Schedule change?
What about this scenario?
Let's say I live in country X and my travel starts in Ukraine. Ukraine does not allow people to enter the country from country X.
That's my problem? so the ticket will be thrown in the toilet? Unlikely it will happen though.
I have a First Class Ticket to Argentina in October, however restricted. Not flexible a tiny bit.
What are my options to get a full refund? Because I don't wanna fly Lufthansa no more.
1. Hope Argentina is closed for visitors? Or Ukraine? (The travel starts in Ukraine)
2. Hope LH change/cancel the route?
3. Schedule change?
What about this scenario?
Let's say I live in country X and my travel starts in Ukraine. Ukraine does not allow people to enter the country from country X.
That's my problem? so the ticket will be thrown in the toilet? Unlikely it will happen though.
Argentina announced no scheduled commercial flights allowed until September. Lufthansa is no longer selling seats before then, and has zeroed capacity in all fare classes - but crucially not cancelled the flights. Who knows if the flight ban will be extended, or shortened. If it IS extended through October, you'll be fine; a voucher will be on its way to you sometime in 2021
If Ukraine is shut down, then Lufthansa will not be operating to Kiev, so your trip will be cancelled and you will be off the hook: voucher-time again.
But if there's no cancellation, the first-basic fare is unforgiving: no refund if you simply decide not to fly.
There is something in some A fare rules that allow a refund if you are refused a visa: this could cover you if you are non grata due to COVID restrictions covering your home country or your recent travel.
May 2, 2020 | 5:33 pm
#552
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 18,280
I were to make a dispute for the October trip, just making some things up.
According to the card companies, they will try to reach out to LH (who does not seem to respond to disputes at the moment) so after:
30 days (VISA), 48 days (MC), 7 days (Amex) I will get the money refunded because LH won't respond? Automatically. Case will be considered a win since they prob won't respond in time. This is just hypothetical and should be considered as 'fraud'. Even so, I am pretty curious what would happen if the flights later turn out to actually fly.
Will the money be drawn from my account again?
I think that's a road you really, really don't want to go down.
The card company wouldn't open a dispute unless you could demonstrate you had grounds for that. Clearly you do not have grounds: you'd be wading into murky waters if you made up a story.
May 2, 2020 | 9:31 pm
#553
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 1,268
May 3, 2020 | 9:05 am
#554
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Plat, DL Plat, AS MVP Gold, Marriott Titanum)
Posts: 2,458
How is Lufthansa currently handling refund requests due to schedule changes?
I originally booked a flight for SEA-MUC-CDG (in P if that matters), departing SEA at 18:45. Since SEA-MUC got cancelled, Ive been rebooked onto SEA-FRA-CDG, departing at 13:50, nearly 5 hours earlier. Is that enough of a schedule change to demand a refund? Or am I best off waiting for longer to see if SEA-FRA will get cancelled also?
Not particularly interested in a voucher, as it would likely expire before I could use it (July 2021).
I originally booked a flight for SEA-MUC-CDG (in P if that matters), departing SEA at 18:45. Since SEA-MUC got cancelled, Ive been rebooked onto SEA-FRA-CDG, departing at 13:50, nearly 5 hours earlier. Is that enough of a schedule change to demand a refund? Or am I best off waiting for longer to see if SEA-FRA will get cancelled also?
Not particularly interested in a voucher, as it would likely expire before I could use it (July 2021).
May 3, 2020 | 9:08 am
#555
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
How is Lufthansa currently handling refund requests due to schedule changes?
I originally booked a flight for SEA-MUC-CDG (in P if that matters), departing SEA at 18:45. Since SEA-MUC got cancelled, Ive been rebooked onto SEA-FRA-CDG, departing at 13:50, nearly 5 hours earlier. Is that enough of a schedule change to demand a refund? Or am I best off waiting for longer to see if SEA-FRA will get cancelled also?
I originally booked a flight for SEA-MUC-CDG (in P if that matters), departing SEA at 18:45. Since SEA-MUC got cancelled, Ive been rebooked onto SEA-FRA-CDG, departing at 13:50, nearly 5 hours earlier. Is that enough of a schedule change to demand a refund? Or am I best off waiting for longer to see if SEA-FRA will get cancelled also?