The flight is cancelled on March 18. Today is May 2. One email reply with templates and links to general info. It is all I can get from LH customer relations.
No confirmation that refund will be ever paid, less when.
It is already many days without normal operation and from all those free staffs no help.
I understand that they are in problems. And what it has to do with their customer business? Did they give us something when the time was good?
Just ignore regulations, good customer relations and laws. Unheard before from one of the biggest German company.
So how to call LH at the moment? The nasty airline is already too respectful.
Time is hard but that is when we can see the real picture. It is easy to be nice in a rose garden.
I can forget 3500 euros eventually (not without a fight anyway) but the hard feeling will stay for a long time.
I will never ever see LH as before. Their reputations are gone for good.
Originally Posted by
MichielR
Well just to say then that that “nasty airline” has suspended all flights for the coming weeks, having flown mostly empty planes for the last couple of weeks and having to respond to flight bans that appear overnight across the world. Imagine also having thousands of employees to worry about...
I appreciate that your case is not an example of good service but maybe you understand that airlines all of a sudden have hundreds of thousands of cancellations, rebookings and other cases to deal with.
The current crisis calls for people to be more considerate of others. Some of that might apply to how we see businesses and airlines as well.
Disclosure: all my travel has been cancelled but I don’t care as the well being of my family and friends is much more important to me at this moment than restitution of money, extension of FF status or other relatively insignificant things. I might just worry about those things after the corona crisis is over, when people including my dear ones are well and when the economy is getting back on track.