I have an upcoming flight on AA. It doesn't seem to be a biggie and it's a fairly short single-segment intra-state flight but...my first name and last name got switched with each other on the ticket.

Thoughts?

Have you tried calling the agency that issued the ticket?

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I booked it myself, might have been too tired. Anyway, it shows me as Mr. Last First (or just Last First) instead of Mr. First Last. My only concern is at the TSA ID checkpoint, really. Again, this is a single-segment ticket; after this one short flight, I'm done.

Is this even going to be an issue w/ the TSA?

Escalation Cust Care: Miles posting issue due to Last, Middle & First Name issues?

I have a friend who just flew on AA between IAH to SSA via MIA - 3 trips since Sept/ Oct 2013.

None of the miles have posted.
Talking to CC at airports did not work.
Online request form did not work.

There seems to be a small issue/ mix up due to First Name (FN) Middle Name (MN)/ Last Name (LN) + combinations.

BRAZILIAN PASSPORT:

Surname:
MNxxxx LNxxxx

Name:
FNxxxxx

PS: Now, although this is technically not perfect as it would have been better to have MNxxx after FNxxxx.. You can pretty much forget about Brazilian authorities fixing this or my friend going through that process to do it.

Ticket bookings are done by Company's Travel Agent and follows the naming as on PASSPORT

Name on all FF # cards:
FNxxxx LNxxxxx

Has never had issues with miles posting to all the following airlines/ miles (even with same Passport with MN/ LN thingy):
- Flying Blue (KLM + AF)
- Lufthansa
- Qatar
- Emirates
- TAM
- GOL
- AZUL

So, we are not sure why AA is causing trouble here?
Why is AA giving such issues?
And what is the way to get around it?

- Has created another account on AA to somehow get around this issue.. But we are wondering how to credit the miles for above 3 trips.. to OLD FF # or NEW FF#

- And who to talk to and how to go about it?

PS:

Also, TAM Status: Star Alliance Silver
(How is this going to change when TAM moves off *A to OW?)

The above mentioned flights were when TAM was part of *A so these have to credit to the AA FF account or a OW partner.

Discrepancies between name on ticket and name on passport should not be affecting anything relating to mileage posting. Discrepancies between name on ticket and name on recipient-airline FF membership maybe.

So, are you trying to get miles flown on AA credited to TAM, or miles flown on TAM credited to AA? I can't tell.

Hi, you need to provide more information, as it seems there is a lot missing here.
You mentioned TAM which belongs to *A, could it be that he got the miles credited to a *A carrier?
When the tickets where purchased, to which FF program was the flights credited to?
Under what program or OTA where the tickets purchased?

I do not suggest opening another AA account in order to get miles credited, just stay with the old one, however make sure that the account name matches the passport name.

Typically getting credit for flights flown all it takes is just sending the record locator and flight details to AA, along with the AA # for the credit to be applied. It usually takes about 2 weeks, sometime less. I presume that you have already done the online credit miles request on AA, I suggest sending a letter to AA with the details. Something is missing on your request which is probably causing issues.

Good luck.

- Ticket is booked by agency exactly as Passport Name
- Unfortunately on Passport the LN is merged with MN i.e. MN + LN instead of FN + LN
- An error that is next to impossible to have Brazil Authorities fix easily (at lease for now).

But, this has not been an issue with all the other carriers listed.

Yes, the gap is between:
Name on Ticket: (FN) (MN+LN)
Name on FF Account/ Card: (FN) (LN) - (Although MN is there in the AA System in the (MN) field)

This kind of MN + LN combination or FN + LN combination issue has not caused any issues on other airline systems, hence the concern.

Yes, its the PASSPORT, TICKET, FF Name mix up of fields - FN MN LN (as I have explained above). This has not caused issues ever before for other FF programs.

Who, how and where would be the best way to connect with regarding this matter? Generic email/ letter destination would get lost given the issue here.

Have to be honest; very, very confusing.

Just to confirm: the flights were American operated and American marketed, correct?

If so, you might want to call up AA's 1-800 number and ask for AAdvantage Customer Relations. Explain the issue with the flights not crediting and see if it's truly because of the name issue. I don't believe it is the issue, especially if the AAdvantage number was inputted correctly.

The TAM status is irrelevant as they are not OneWorld members until the end of this month.

It's AAdvantage Customer Service. There is Customer Relations as well, but the first one is the first place to start for an AAdvantage issue.

One thing (of many) I'm unclear on; was the AAdv numbers ever successfully attached to the reservations? Because, as we know, a check takes place at that point-- names compared to AAdv records of same. Unclear though if that step took place or if it failed at that point or... just not sure.

AA may have had a "training" with their agents lately, as many of my tickets seem to be screwed up, name wise. I am one of the unfortunate million or so Americans who go by a first initial and middle name, and have virtually everything EXCEPT my passport in this format.

No real problem all these years until about three months ago (1/1/14?) when AA personnel started to get all persnickety about iT even for a routine domestic flight, insisting on 20-minute long tap-tap-tap sessions at checkin, interspersed with phone calls to various departments (including, ominously, The Rate Desk, which can never be positive).

Long story short, my frequent flier account uses the name *I* go by, and they feel compelled to change it to my passport name, as they explain "TSA requires it.". Well, they always have.... But it's never been a problem except once or twice when I had a greenhorn TsA screener, who was counseled by a more senior employee to let it pass, the names "substantially matched".

So now AA fiddles, I've had to call in for mileage on three flights (the rest all credited), AND (perhaps a coincidence?) I am regularly losing my TSA precheck status. Thanks!

No other airline seems to be having this heartburn, just AA, although I've only had 4-5 non-AA flights this year, so it's a small sample there.... But something surely changed at AA, and it affects manual name changes and AAdvantage credit.

Thus, I've attributed this to over-zealous airport agents, and am hoping that just like for the last 13 years, it will all be forgotten soon.....


(Note: I've *always* used my passport name for international itineraries, to avoid any Of this. It's just domestic flights, many with several people on the itinerary, where I prefer for my own purposes to lead groups under the name they know me as, where I've always been able to pass as "me" without any flack, getting all mileage and TSA precheck virtually every time. And we're not talking about a big discrepancy here: It is on the order of J. Stephen Dahmer rather than Jeffrey Stephen Dahmer, which ought to illustrate why I care.).

Did you add a brief explanation to the online retrocredit request form? I did, and the miles posted in a day (http://www.flyertalk.com/forum/ameri...tch-issue.html).

So I'm still confused. I don't think I'm the only one.

Flights flown on American to be posted to an AAdvantage account? Or flights on American to be posted to a TAM account?

And the appropriate FF number was or was not tied to the ticket by your travel agent?

If it is American flight to AAdvantage account and you still have the tickets and boarding passes I'd try the online form again. If that does not work I'd try the call-in phone tree (where you just key in all the appropriate numbers). It can be more flexible than the online form. If neither work I'd call AAdvantage customer service.

If you are trying to do TAM to AA or AA to TAM I wish you every success. Too many years ago to be a valid data point now, but TAM to AA is the only one I never got to go through after multiple tries, but the problem seemed to be at the TAM end.

This has nothing to do with TAM. Please do not confuse yourself with the additional information and secondary question. Sorry if it did that.

It is simple AA miles not crediting to AA a/c due to the FN MN LN issues outlined above.