Originally Posted by
xmlsoa
- Ticket is booked by agency exactly as Passport Name
- Unfortunately on Passport the LN is merged with MN i.e. MN + LN instead of FN + LN
- An error that is next to impossible to have Brazil Authorities fix easily (at lease for now).
But, this has not been an issue with all the other carriers listed.
Yes, the gap is between:
Name on Ticket: (FN) (MN+LN)
Name on FF Account/ Card: (FN) (LN) - (Although MN is there in the AA System in the (MN) field)
This kind of MN + LN combination or FN + LN combination issue has not caused any issues on other airline systems, hence the concern.
Yes, its the PASSPORT, TICKET, FF Name mix up of fields - FN MN LN (as I have explained above). This has not caused issues ever before for other FF programs.
Who, how and where would be the best way to connect with regarding this matter? Generic email/ letter destination would get lost given the issue here.
Just to confirm: the flights were American operated and American marketed, correct?
If so, you might want to call up AA's 1-800 number and ask for AAdvantage Customer Relations. Explain the issue with the flights not crediting and see if it's truly because of the name issue. I don't believe it is the issue, especially if the AAdvantage number was inputted correctly.
The TAM status is irrelevant as they are not OneWorld members until the end of this month.