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Old Jun 21, 2011 | 7:39 pm
  #1  
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TRIP REPORT: Rosewood San Miguel de Allende

Rosewood San Miguel De Allende

1 Review | 100% Recommended

TRIP REPORT: Rosewood San Miguel de Allende (8 Photos)

Rosewood San Miguel De Allende

Ms. Groombridge and I stayed for 4 nights in the Tower Suite at the new Rosewood San Miguel, and since I hadnt seen many reviews or photos before we went, Ill provide a detailed write up here.

Front entrance:

Courtyard:

Public space:

Dining

This is the area in which this resort truly excels. The breakfasts in the main restaurant 1826 are just sensationally good locally sourced ingredients of the highest quality, applied to quintessential Mexican dishes, such that the chicken enchiladas were the best I have ever tasted. We requested a dinner on our terrace one night, and the chef went out of his way to tailor two separate menus: one for me paired with 6 dairy-free courses for Ms. Groombridge, including a cre brule that required them to experiment with many different dairy substitutes in order to find one that would produce acceptable flavor. The most successful of all the public areas of the resort is the rooftop tapas bar Luna, which has the best sunset views in town, looking out over the entire hillside on which the historic centre stretches, with the unapologetically pink Parroquia church gloriously astride the ridge a kilometer or so away. The service in the restaurants is the best we encountered in the resort, everything you could want and expect from top restaurants worldwide.

Luna TapasBar on Rosewood's roof:

Restaurant "1826":

Service

Despite our having booked one of the top suites, we found the service entirely impersonal throughout, and the one of the concierges, clearly inexperienced and inadequately trained was particularly weak, offering to book us tickets to a cultural event, and forgetting to do so, and then also forgetting to reschedule our return transfer despite committing to do so. We had to resort to much more follow-up and reminding than should have been required of us to make sure our arrangements were, well, arranged. Housekeeping provided a daily bowl of fruit as well as some sort of hors douevresIm not sure if thats because we were staying in a suite or if they provide that for all guests. Housekeeping was fine, other than us discovering that here was a layer of sand in the bathtub when we checked in to the room, preventing use of the bathtub the first night.

Spa

The massage I had was one of the least inspired Ive had in the past year. Ms. Groombridge was similarly nonplussed with a pedicure, but had a good facial. The facility has a shared relaxation room, and the heated, lavender-stuffed neck pillows they provide to aid relaxation prior to and after the treatment are really a pleasure. There are also small sauna and steam facilities for separate genders in the changing areas.

Pool

lacks the drama of the sexy/curvaceous one at Las Ventanas and the Mayan-tiered monumentality of the main pool at the Rosewood Mayakoba. It consists of approx 8 cabanas (first come, first served) lining a rectangular pool, with a childrens pool and two small pools on a separate level. It faces the high, flat walls of the resort complex, so theres not much beauty of scenery or architecture to absorb, but the service is good and its works fine as a place to enjoy sun, shade, sleep, and water on a hot day. Its perhaps too much to have expected a more dramatic and aesthetically satisfying pool at an urban resort, where there is less of an opportunity to capitalize on views of ocean, lagoon, or mountain . . . but I was disappointed by the design nonetheless.

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Old Jun 22, 2011 | 3:11 am
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Great report and Photos Groombridge,thank you!
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Old Jun 22, 2011 | 6:10 am
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Very cool. Thanks Groombridge! Shame they couldn't find a way to make that rooftop terrace more comfy.
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Old Jun 22, 2011 | 9:18 am
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Thanks for sharing, thoroughly enjoyed reading the review and your pictures.
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Old Jun 22, 2011 | 9:18 am
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Nice photos. Hotel looks empty.
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Old Jun 22, 2011 | 10:54 am
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Thank you for such a detailed report!
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Old Jun 22, 2011 | 11:30 am
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Originally Posted by Groombridge
best pool service I have ever experienced, the area in which Rosewood really stands out in relation to other 5-star resorts. From the complimentary amuse bouche (smoothies, cucumbers for the eyes, popsicles, frozen fruit, frozen chocolate) that arrive virtually every hour to the sunglasses butler to the vigilance with which iced water and Evian sprays are supplied and re-supplied

The food, to my great surprise, was the best I’ve had at a resort in many months. The pool service was solid, albeit not as impressive as at the other Rosewoods.

Food: This is the area in which this resort truly excels. The breakfasts in the main restaurant “1826” are just sensationally good – locally sourced ingredients of the highest quality, applied to quintessential Mexican dishes, such that the chicken enchiladas were the best I have ever tasted. We requested a dinner on our terrace one night, and the chef went out of his way to tailor two separate menus: one for me paired with 6 dairy-free courses for Ms. Groombridge, including a crme brule that required them to experiment with many different dairy substitutes in order to find one that would produce acceptable flavor. The most successful of all the public areas of the resort is the rooftop tapas bar Luna, which has the best sunset views in town, looking out over the entire hillside on which the historic centre stretches, with the unapologetically pink Parroquia church gloriously astride the ridge a kilometer or so away. The service in the restaurants is the best we encountered in the resort, everything you could want and expect from top restaurants worldwide.
great details as always. and pics! ^

i wonder if tower suite can upgrade to rosewood suite.
and what the min lease will be for 2-4BR residences. (29 on siteplan)

pool service - rosewood vs FS and aman ?

Originally Posted by Groombridge
Rosewood's pool service is...significantly better, at each of the three Rosewood resorts where I've stayed, than at any of the several dozen Four Seasons and Aman resorts I've visited.
Originally Posted by Groombridge
Rosewood San Miguel...Las Ventanas al Paraiso; Rosewood Mayakoba
extremely impressive.

Last edited by Kagehitokiri; Jun 22, 2011 at 5:15 pm
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Old Jun 22, 2011 | 3:24 pm
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Originally Posted by Kagehitokiri
pool service - rosewood vs FS and aman ?
Rosewood's pool service is their competitive difference from other high-end brands, significantly better, at each of the three Rosewood resorts where I've stayed, than at any of the several dozen Four Seasons and Aman resorts I've visited.

But pool service can only get you so far--the overall service and personalized guest experience at Rosewood pales in comparison to what you get at most Four Seasons and Amans. (I've never once been called by my name at any of the Rosewoods, for example.) So for overall experience, yes, Four Seasons and Aman typically outpace Rosewood. But Rosewood's pool experiences trump others'.
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Old Mar 14, 2013 | 6:49 am
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Artesana Rosewood Residences for rent

Originally Posted by Kagehitokiri
great details as always. and pics! ^

i wonder if tower suite can upgrade to rosewood suite.
and what the min lease will be for 2-4BR residences. (29 on siteplan)

pool service - rosewood vs FS and aman ?


extremely impressive.
The residences are privately owned and none of the owners wish to rent so far.
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Old Apr 1, 2018 | 5:15 pm
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I just got back from a second lovely stay at the Rosewood San Miguel de Allende and thought I would share these updated photos of the property, which looks much more lush now than it did in the original trip report.


View of the town from the Rosewood roof deck (Luna)


Hotel grounds


View from the treadmill in the gym (of the Rosewood residences and surrounding hillside)


Pool area


Nightime at Luna

Last edited by katesy; Apr 1, 2018 at 5:20 pm
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Old Nov 30, 2019 | 8:45 pm
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Disgusting experience at Rosewood San Miguel De Allende

Worst stay at any luxury hotel we had as far as we recall. Having to call 4 times to get anyone on the phone to pick up laundry was just a light example of this experience. But here is to the big finale


Tried to go to bed at 9pm for an early wake up. Not able to even close our eyes as the blaring music from the party at the hotel was so loud we couldnt even potentially fall asleep. This was suite 132. We paid a significant sum per night for our suite and the only solution they offered was to move us to another (much lesser) room after we had already settled in for the night. The proposed solution was to move us to a basic room across the hotel and two floors away when we had paid for a suite and already settled in our bed. Even ear plugs couldnt click the noise.


Music went till 2am. We could not sleep for 5 hours. Truly disgusting experience with nobody at the hotel empowered to address this. This was also our Anniversary stay.


No solution at all. Never again. Choose a property that takes responsibility.
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Old Dec 4, 2019 | 9:04 am
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Is it just me, or are Rosewood trying to open too many properties too quickly, without the right level of staff to be able to offer a high-end service? Endless disappointments with their new hotels.
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Old Dec 4, 2019 | 4:44 pm
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Originally Posted by vuittonsofstyle
Is it just me, or are Rosewood trying to open too many properties too quickly, without the right level of staff to be able to offer a high-end service? Endless disappointments with their new hotels.
We just had a superb stay at Rosewood Phnom Penh. What a beautiful hotel. We had wonderful service throughout the hotel but there were some in room issues. Regardless, I would recommend it to anyone. I'd say they are 95% on the way to what they should offer.

Where have you been disappointed?
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Old Dec 4, 2019 | 5:48 pm
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Originally Posted by vuittonsofstyle
Is it just me, or are Rosewood trying to open too many properties too quickly, without the right level of staff to be able to offer a high-end service? Endless disappointments with their new hotels.
Rosewood Yangon very much the same problems and cheap owners don't help. I don't know how an ultra luxury hotel can limit guests to hot beverages only with afternoon tea or open without their 1 pool operational?
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Last edited by Aventine; Dec 4, 2019 at 6:12 pm
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Old Dec 5, 2019 | 12:06 am
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Rosewoods are highly variable. Las Ventanas in Cabo is superlative. The new Montecito/Santa Barbara resort appeals to me in the least because the architecture and design has no respect for its location. Nevertheless it seems, thus far successful in bookings. Rosewood Cordevalle, a golf resort southwest of San Jose, CA, is a disaster ... unless you golf and are not picky regarding accommodations or cuisine.
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