Worst stay at any “luxury” hotel we had as far as we recall. Having to call 4 times to get anyone on the phone to pick up laundry was just a light example of this experience. But here is to the big “finale”
Tried to go to bed
at 9pm for an early wake up. Not able to even close our eyes as the blaring music from the party at the hotel was so loud we couldn’t even potentially fall asleep. This was suite 132. We paid a significant sum per night for our suite and the only solution they offered was to move us to another (much lesser) room after we had already settled in for the night. The proposed solution was to move us to a basic room across the hotel and two floors away when we had paid for a suite and already settled in our bed. Even ear plugs couldn’t click the noise.
Music went
till 2am. We could not sleep for 5 hours. Truly disgusting experience with nobody at the hotel empowered to address this. This was also our Anniversary stay.
No solution at all. Never again. Choose a property that takes responsibility.