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System-wide Upgrades and Presidential Platinum, coming mid-2010

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System-wide Upgrades and Presidential Platinum, coming mid-2010

 
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Old Dec 9, 2009 | 5:42 pm
  #181  
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Originally Posted by quantumslip
I think you've gotten everything right about CHANGE so far. Did you have anything else left on the list so we know what's next?
I admit that while I'm not very egotistical much of the time, I patted myself on the back for the SWU prediction (particularly w/r/t my view that CO would set qualification for SWUs at 100K to incentivize us to fly more). That said, I think we've seen all of the major CHANGE CO has in store for OnePass for the near future, with the possible exceptions of: 1) adjustments to earnings levels on LH and AC flights as the JV gets up and running in 2010; and 2) bringing United flights into the OnePass mileage upgrade regime at the same levels as CO flights (like the old days of CO and NW mileage upgrading).

I do think the big takeaway for everyone, whether they previously believed CHANGE had come or not, is that CO and United are clearly operating in "no bullsh!t" mode with respect to making any and all adaptations necessary to succeed in the new competitive environment of the US airline industry.
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Old Dec 9, 2009 | 5:43 pm
  #182  
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Originally Posted by entropy
Presidential Platinum is not CO*STAR
This raises a good question. What happens to the current CO*STAR program?

... not that CO* actually had any tangible benefits except for an occasional "thanks for your biz" remark from FAs.
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Old Dec 9, 2009 | 5:47 pm
  #183  
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Originally Posted by mauld
--Again, don't know for sure, but I would assume you would not get the credit--it would go the the traveling crews individually, just as the mileage accrual would .
Certainly the miles would go to the employees traveling, but would they also receive the dollar credit that someone else (i.e. the corporation or let's say someone's father) spent?

It would be a simple way to calculate this benefit, but the odd thing is the entity paying would receive no benefit, and a traveler who never spends a penny of his or her own money all year could then receive a credit for "$30k" spend they never made...

Not a biggie, just a little odd...
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Old Dec 9, 2009 | 5:48 pm
  #184  
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Regarding who pays and who gets credit I would bet on it being directly tied to the traveling passenger, regardless of the booking channel or what name is on the CC that processes the transaction. If J. Doe flies on a $2000 ticket purchased by T. Fan then J. Doe gets the credit for the spend. I don't know this for sure, but that's my bet.
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Old Dec 9, 2009 | 5:53 pm
  #185  
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Scott,

Great News for top-tier flyers! Even though I will probably never reach the $30K threshold.....However, I am curious....

I know AA counts AA/Citibank credit card earned RDMs that count towards the 1MM, 2MM and 4MM program...would CO consider doing this for people with the CO Branded Chase cards? Taking that idea further, how about for people who has the Pres+ Card can get a percentage of their spending (say 5% or 10%) COUNT towards their $30K yearly total for Pres+?

I think THIS would be a nice change because I think most people would find the 4MM is hard mark to reach (even with the CC miles it is still hard)...but I know I would break down and get a Chase CO Card or the Pres+ if I know that some of my spending would count towards 1MM/2MM/4MM status.

Otherwise, good show CO ^^^

- HobokenFlyer
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Old Dec 9, 2009 | 5:53 pm
  #186  
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Originally Posted by sbm12
Regarding who pays and who gets credit I would bet on it being directly tied to the traveling passenger, regardless of the booking channel or what name is on the CC that processes the transaction. If J. Doe flies on a $2000 ticket purchased by T. Fan then J. Doe gets the credit for the spend. I don't know this for sure, but that's my bet.
That's what I figured. I'm sure you're right (this is how TWA did this when they had a similar scheme with their ff program).

I can understand why the traveler should receive the miles (they do the BIS time), but the fact that one can spend $30k on someone's else's travel and for the traveler to solely benefit just doesn't seem completely right to me...
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Old Dec 9, 2009 | 6:11 pm
  #187  
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Hi Everyone, thanks for your comments and below are some answers to your questions. Please let me know if I missed anything.
Originally Posted by PhillyPhlyer40
Does this included AWARD tickets, LIKE UA????

PLLLEASE say it does. I will bring my ~$60K BACK to CO if it does-and not look back at UA!!!
Sorry PhillyPhlyer40, at this time our new System-wide Upgrades will only be valid in conjunction with published fares, not travel rewards.
Originally Posted by Delta3MM
Scott, I have one question. For SWU upgrades that don't clear in advance, at what point do they go under airport control, and what is the order in which you clear SWU upgrades? Is it based on order, status, fare purchased or some combination? Also, do you clear all available seats?
Hi Delta3MM, we will allow you to waitlist up to 24 hours before the first segment in your itinerary departs. After that point, you will be transitioned to the airport standby list upon check-in. For more information about our waitlist and airport standby policy for System-wide Upgrades (which will be identical to our policy for OnePass Upgrade rewards), please check out our System-wide Upgrades FAQ.

Originally Posted by Delta3MM
Also, curious as to why 4? United is 6 at 100K (not quite as useful as yours, excluding SLTK fares) and can earn unlimited 2 more every 50K, Delta is 4 at 75K (but not as useful as yours, excluding all but YBM fares) and American is 8 at 100K (almost all fares, I believe).
There are a number of considerations that factored into this, Delta3MM, not the least of which was the extraordinary cost! In simplest terms, we wanted to make sure that we rewarded our members who flew us a bunch with a confirmed roundtrip upgrade for themselves and a travel companion, and without a lot of complication. While these can be used in numerous other combinations, like four one-ways, this nonetheless was the motivation behind the four.
Originally Posted by cova
The 4MM run for Lifetime Presidential Platinum kind of assumes something like a 40 year run (say 22 to 62) at 100K per year. Since mileage accrual started in 1985, CO should consider a handicap for people that were older than 22 in 1985. Since many flew CO prior to the start of the FF programs.
Hi cova, I can't blame you for asking, but I'd respectfully ask that you not hold your breath for this one. Commercial reasons aside, this would be a nightmare to administer.
Originally Posted by GeneDoc
Does the designated spouse/significant other status match for million milers include the Presidential Platinum Elite level?
Hi GeneDoc, the answer is yes, if the Million Miler has earned Presidential Platinum status, then his or her designated spouse or significant other will also get Presidential Platinum status. The one difference is that the spouse/significant other membership will not include the fee-waived Presidential Plus credit card benefit (or 25,000 miles for offshore customers).
Originally Posted by OnePassMan
Ok, I have a question for CO INSIDER (or anyone who knows):

Years back, I somehow managed to put up with CALite (and other unfortunate events) and qualified for the Infinite Elite program. I was told I'd have "top tier" for life.

Having said that, I just saw the post that said Infinite Elites would not in fact get this newest "top tier" so I'm just wondering: why not?

Not complaining, but I am curious (what happens if yet another tier comes along later?)

Are there that many Infinite Elite's around? (I've no clue)

Isn't a deal a deal?
Hi OnePassMan, I hope you will agree that Infinite Platinum in itself was an extremely generous proposition, and that we have delivered on our end of the bargain. Simply put, Presidential Platinum is a private tier and will be limited to those who we choose to invite. For now, this means Platinum Elite members who reach a certain spending threshold, our Four Million Milers and our Chairman’s Circle members. As an Infinite Platinum Elite, you do have one less hurdle than everyone else who has qualify for Platinum in addition to meeting the spend threshold.
Originally Posted by okrogius
Any information on whether this would be usable on UA flights, or if UA SWUs can be used on CO flights in some reciprocity manner?
Hi okrogius, not at this time.
Originally Posted by CObigtimefan
If I purchase a CO-codeshare flight on UA, does CO get any $? (The price is the same whether its from UA.com or CO.com)
Hi CObigtimefan, the operating carrier is the one who gets the dough, therefore a CO-coded flight operated by one of our partners would not count toward your Presidential Platinum spending qualification. For the revenue (or prorated portion of the revenue) to count, the flight has to be operated by Continental, Continental Micronesia, or one of our Continental Express/Continental Connection regional affiliates.
Originally Posted by cova
Where do Pres Plat companions fall in the airport upgrade list? Ahead of regular Plats?
Hi cova, Presidential Platinums will be prioritized ahead of Platinums for all upgrades and standby.

Originally Posted by cova
Will CO include wallet candy and bump up Plat's in the Pres Plat ranks if they still spend $30K? CO Insider answered question that Pres Plat must still qualify for Plat. Is that qualification a rigid 75K? (Question asked since it is reported that the Plat level for this year is an unadvertised 70K versus 75K - which is not rigid).
Yes, cova, as long as you're a Platinum Elite, you're eligible to be invited into Presidential Platinum provided you meet the established spending threshold. Doesn't matter how you got there.

Originally Posted by cova
What about the Chairman's Elite program? Are Chairmen reg Plat or Pres Plat for upgrades?
Chairman’s Circle members will be considered Presidential Platinum for the purpose of upgrade and airport standby prioritization. Worth noting, however, for waitlists, Presidential Platinums and Platinums will have the same priority classification (PA, for those in the know). This is more of a systems/alliance-level issue than a philosophical issue.

Originally Posted by cova
Why is Pres Plat considered "by invitation", since the qual requirements are published and tracked on your OnePass statement? Are there exceptions to earning PPlat?
I wouldn't read too deep into this, cova. As mentioned further up, we consider Presidential Platinum invitation-only because it is a private tier that is limited to those who we choose to invite. Unlike our three earn-based tiers, where we barely ever dare change the qualification levels, the spend threshold for Presidential Platinum likely will change (although probably not drastically) every year or two in order to preserve the exclusivity (i.e. size) of the program.
Originally Posted by sedonanative
Regarding the $30,000 requirement, does that money also need to be spent Jan 1-Dec 31?
In other words, I have already purchased flights for Jan 2010--that mileage will accrue in my 2010 calendar year (because that is when I fly) but I actually spend the funds in 2009.
Please advise.
Hi sedonanative, the flights need to take place Jan. 1 through Dec. 31. It doesn't matter when you actually bought your ticket.
Originally Posted by cova
The answer is no. I guess since UA GS only recognizes UA revenue it makes sense. But with CO and UA doing revenue share on TATL - then one would think that UA TATL should count - but maybe there are logistics that make that accounting not possible.
Although I don't have anything concrete to add to this right now, cova, we will be sure to clarify what counts with respect to eligible spend when our transatlantic joint venture takes effect.
Originally Posted by Steph3n
Now I do wonder a bit about purchases outside of CO.com in all this calculation.
Hi Steph3n, in terms of the spend threshold for Presidential Platinum, the published fare and the operating carrier are what matters, not the booking channel or the ticket stock.
Originally Posted by SS255
Regarding the $30,000 "annual spending on Continental travel": Does this include fees, buy-ups and co-pays, or just ticket purchases?
Hi SS255, great question. The base fare and, when applicable, the fuel surcharge are what will count. All other taxes, fees and add-ons will not count as qualifying spend. This means that a buy-up to First Class would count, because the revenue paid is in the fare. Co-pays and change fees, on the other hand, would not, because they're considered fees and not part of the ticket price. As you might imagine, we ultimately want to count fees and ancillary services as much as we can, but don’t want to commit to anything until after the program is well underway.

Originally Posted by SS255
Will there be any incentives for spending on the Presidential Plus MC? i.e., when we receive our 2,000 flex EQM's, will also CO "count" these towards PP status?
Not right off the bat, SS255, but possibly in the future. With specific regard to flexible EQMs, these wouldn't help you achieve Presidential Platinum, that is, unless you needed them to meet the must-be-a-Platinum-member pre-requisite.

Originally Posted by SS255
It is no secret that UA confers GS status on people who influence high volume travel on UA. Will CO be "gifiting" PP status to these people, as well?
It’s entirely within the realm of possibility, SS255, but no such on-ramp is currently planned.
Originally Posted by mikeef
Scott, question: rumor has it that 150K miles in a year gets you a date with Alex. Can you follow up?
Sorry, mikeef, she's not that kind of girl.
Originally Posted by TWA Fan 1
How will the$30k annual spend toward PPE be calculated? If a traveler has all of his or her travel paid by a corporate travel dept, are they out of luck?
Hi TWA Fan 1, it will be the traveler who gets the spend credit, not the purchaser.

Originally Posted by TWA Fan 1
How about someone like me who spends $60,000 to $80,000 a year traveling crews around the world? Would any of that count even though I'm spending it on others?
We do have programs to reward our high-volume purchasers, TWA Fan 1. Presidential Platinum just isn't one of them! Specifically, we have both RewardOne and the continental.com Club, which are designed to reward travel planners who purchase a lot of tickets with us.

Originally Posted by Live4Upgrade
This raises a good question. What happens to the current CO*STAR program?
Hi Live4Upgrade, we are still evaluating if and how the CoStar program will co-exist with our Presidential Platinum status. No update to give at this time.
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Old Dec 9, 2009 | 6:12 pm
  #188  
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Originally Posted by cova
I suspect that he may not know the answer. It may not have been considered.
CO hasn't sent out an e-mail notification yet, so my assumption is that CO Insider whispered in our ear so that we could pick apart the announcement, and catch any errors and omissions -- glaring or otherwise.

I suspect that many of the questions which our collective minds have come up with are currently under discussion, and will be clarified in some fashion in the official announcement -- even if our Insider is not able to individually respond to each question.
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Old Dec 9, 2009 | 6:26 pm
  #189  
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Plus1 and I are thrilled! Thanks CO (and CO Insider) for listening to us. ^
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Old Dec 9, 2009 | 6:37 pm
  #190  
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Originally Posted by SS255
CO hasn't sent out an e-mail notification yet, so my assumption is that CO Insider whispered in our ear so that we could pick apart the announcement, and catch any errors and omissions -- glaring or otherwise.

I suspect that many of the questions which our collective minds have come up with are currently under discussion, and will be clarified in some fashion in the official announcement -- even if our Insider is not able to individually respond to each question.
I received an e-mail notice about these new developments from CO, today!
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Old Dec 9, 2009 | 6:41 pm
  #191  
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Thank You

Scott,

Thank you for the clarification on the party accruing the dollar benefit. This makes sense.

At my heyday with CO, the most I ever spent in one year was a hair under $20k...so I don't think I would ever make the cut...
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Old Dec 9, 2009 | 6:48 pm
  #192  
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Originally Posted by SS255
CO hasn't sent out an e-mail notification yet, so my assumption is that CO Insider whispered in our ear so that we could pick apart the announcement, and catch any errors and omissions -- glaring or otherwise.
CO sent out an email about the CHANGE...to its Elite program.
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Old Dec 9, 2009 | 6:49 pm
  #193  
 
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The fly in the ointment

I am a little surprised no one has seen the flaw in this proposal.

If one spends 30K to earn 75K EQM's then that person is already flying in First or Business First.

If one is to assume the primary objective of gaining this new "status" is to gain better opportunity to upgrades, then why exactly does this benefit matter? If you are already flying in the front of the cabin, right?

So then the other "benefits" of this new status are to come into play: That being what a dedicated phone line? What value does this really represent again when you are flying First or Business First you already expect (rightly so) to be taken good care of.

OK, so then you get the fee waiver for the Presidential Plus Master Card...cool, this one does have a very tangible $375 value.

So, let me get this right spend $30K to get something worth $375, to gain access to a status that really has no benefit to you since you are already paying for that level of service...am I seriously the only one who sees this?

This is another overly complicated Continental program like the wacky Mileathon which I for one am still waiting for ANY points to be posted.

Just keep it simple, I for one will switch to UA so as that I know when I reach a certain EQM level, I retain a certain status level...no games, no gimmicks.

Yes revenue is important, but control it by not giving away your seats, not by holding your "valued" customers over a barrel with a carrot on a stick...
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Old Dec 9, 2009 | 7:25 pm
  #194  
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Originally Posted by transportbiz
I am a little surprised no one has seen the flaw in this proposal.

If one spends 30K to earn 75K EQM's then that person is already flying in First or Business First.
I agree that this program will only apply to very few and effectively benefit even fewer.

On the other hand, it is possible to fly a lot of short, expensive segments and spend a small mint for relatively few miles.

I fly a lot of EWR-YQB, a route on which CO has the exclusive non-stops.

Fares are commonly about $900 rt. That's 882 EQM's roundtrip.

Assuming you flew only this route and it always cost $900 rt (I know it's not realistic, but it is possible), you would have to spend $76,500 to earn 75,000 miles.

Ouch.

Last edited by TWA Fan 1; Dec 9, 2009 at 7:31 pm
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Old Dec 9, 2009 | 7:48 pm
  #195  
 
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Originally Posted by TWA Fan 1
I agree that this program will only apply to very few and effectively benefit even fewer.

On the other hand, it is possible to fly a lot of short, expensive segments and spend a small mint for relatively few miles.

I fly a lot of EWR-YQB, a route on which CO has the exclusive non-stops.

Fares are commonly about $900 rt. That's 882 EQM's roundtrip.

Assuming you flew only this route and it always cost $900 rt (I know it's not realistic, but it is possible), you would have to spend $76,500 to earn 75,000 miles.

Ouch.
It is very possible to spend $30k/year and not be upgraded every flight, as you mention. Lots of cheap coach tickets plus a couple of overseas BF flights will do it, too, in addition to your routing, above. What this does is make it much easier for a PP on a cheap ticket to get an upgrade. How valuable this is depends entirely on the travel pattern. The rest is nice, but still not up to the level of being a Delta Platinum Medallion member circa 1999.
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