Help! Name error on e-ticket
#1
Original Poster
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
Help! Name error on e-ticket
When SAS shut down their Christmas offer early I sent them an email asking for help. They responded that I should telephone them to make my reservation. I called and reserved ORD-CPH in late February.
Unfortunately when I received my confirmation in last week's mail I discovered they made an error on my name. They entered my last name as "TONG" on the ticket rather than "TUNG". (This is an e-ticket).
I called SAS reservations to try to get this corrected but they said that once a ticket is issued the name can't be changed. They told me that I shouldn't have any problem because my first name is correct and there is only one letter wrong in my last name.
I'm really concerned that I have an e-ticket in the wrong name and I'll have a boarding pass that doesn't match either my passport or my drivers license. Should I be concerned or is this nothing to worry about? And if it reasonably might be a problem what should I do next?
Unfortunately when I received my confirmation in last week's mail I discovered they made an error on my name. They entered my last name as "TONG" on the ticket rather than "TUNG". (This is an e-ticket).
I called SAS reservations to try to get this corrected but they said that once a ticket is issued the name can't be changed. They told me that I shouldn't have any problem because my first name is correct and there is only one letter wrong in my last name.
I'm really concerned that I have an e-ticket in the wrong name and I'll have a boarding pass that doesn't match either my passport or my drivers license. Should I be concerned or is this nothing to worry about? And if it reasonably might be a problem what should I do next?
#2
Guest
Posts: n/a
I don't think that you will have a problem with SAS since usual practice is that two letters in the name can be misspelt (travelled under several different spellings of my last name previously without problems).
What I don't know is if security will give you any problems. But I guess they don't double check with the passport as this is the airlines job.
All this might be different out of the US post 9/11 though, but if SAS says it's OK, then it should be!
If you want to be 100% sure, then you can always spend $25 (or around that I believe) on changing the name of the ticket which is possible on all SAS tickets. Just call up SAS reservations, and they will do it!
For more on this check http://www.flyertalk.com/forum/Forum42/HTML/000975.html
What I don't know is if security will give you any problems. But I guess they don't double check with the passport as this is the airlines job.
All this might be different out of the US post 9/11 though, but if SAS says it's OK, then it should be!
If you want to be 100% sure, then you can always spend $25 (or around that I believe) on changing the name of the ticket which is possible on all SAS tickets. Just call up SAS reservations, and they will do it!
For more on this check http://www.flyertalk.com/forum/Forum42/HTML/000975.html
#3
Join Date: Apr 2001
Location: Denmark, (SK-EBG)
Posts: 226
Recently I travelled with a misspelling of my name. when I saw it I called SAS and asked them to put in a message to check-in, that my name was spelled wrongly and that my correct name was ...!
Usually in CPH, there is a passport check at the gate, and again, the check-in message will appear when they put your boarding pass through the mashine. So, you really will have no problem!
I did not have any problems...
[This message has been edited by Christensen (edited 01-09-2003).]
Usually in CPH, there is a passport check at the gate, and again, the check-in message will appear when they put your boarding pass through the mashine. So, you really will have no problem!
I did not have any problems...
[This message has been edited by Christensen (edited 01-09-2003).]
#4
Original Poster
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
Thanks for the advice. I'm hoping the TSA doesn't give me a hard time leaving the United States - for domestic flights they don't let you through security into the boarding area unless you have a boarding pass that matches your identification.
[This message has been edited by TravelLover (edited 01-12-2003).]
[This message has been edited by TravelLover (edited 01-12-2003).]
#5


Join Date: Jan 2003
Location: Wellington, New Zealand
Programs: NZ*G, QRPC Gold
Posts: 143
You shouldn't have any trouble with one letter mis-spelt. I travelled to/from LAX (on Air NZ) with my first name misspelt without any problems at all. I even stated at check-in that my name was spelt incorrectly
If in doubt, honesty is the best policy I guess.
If in doubt, honesty is the best policy I guess.

