Hi all. I got a question about the Radisson SAS roomupgrades for EBG and EBS members. I travel once a week from ARN to OSL and sometimes ARN to CPH. I always stay at the Scandinavia (OSL) and Royal (CPH). This year I got some 15-20 nigths and every time when we make the reservation I ask for the EBG-upgrade at both reservation and check in. I never got a positive response... always the "I'm sorry, we don't have anything availble..."
My question is. Do the upgrades really exist or is it just on the "perks" info page for EBG and EBS? Is there a magic trick or what?

Thanx.

Join the line over here...:

http://www.flyertalk.com/forum/showthread.php?t=486853

My sample size is admittedly small, but I've gotten upgraded two times out of two when staying on awards, and zero out of one when paying. Radisson Plaza HEL and Radisson Royal BRU bumped me up to the executive floor; Radisson Nydalen OSL didn't (although I'm not sure they even have one?). I suspect it's harder to get upgrades in Norway/Sweden/Denmark because there are so many EBGs there...

My experience was very bad - I got an upgrade only very rarely and eventually I changed to Hilton. I have heard stories that some of the people get upgrade all the time with Radisson SAS as EBG but my experience wasn't like that and eventually I got the hint

I have a pretty good hit rate on the EBG upgrades with Radisson SAS. I love paying the $90 or so rate for the internet offer in PEK that they sometimes have and then get upgraded to their Royal Club floor - 100% hit rate on that one.

Radisson SAS hotels seem to recognise the card more often than the "regular" Radisson hotels, although they're reasonably friendly in Shanghai. I'll be staying there again for a few days next week, so let's see.

What I normally do is that I write them and let them know that I'll be staying with them under reservation so-and-so and that I am an "EBG customer which, I believe, brings certain advantages when staying in your hotel".

I never write that I am entitled to anything, only that I'd appreciate it if they could note this in the reservation. I then bring it up during check-in and it usually works for me. YMMV.

Never been upgraded at a Radisson in Europe though, and never when staying for points.

Henlikha

My experiences are pretty good.

Just two weeks ago I got my last business class room upgrade which nicely also came with free breakfast (worth 20 EUR). Not too bad for my internet rate el cheapo.

I've also had quite good luck in Radisson SAS Langsheng hotel in Shanghai. Twice I was upgraded to a business category room with our a nego price of 60 euros. It was just showing up the SK*S card and being firm that we have these priviledges. ^ The whole floor carpets were just amazingly nice texturized and the view... Once I even got a coupon for a Tsing Tao beer in lobby bar.

Ha ha, once, after consuming a rather large amount of beer with some colleagues in the UFO (or whatever) bar at the top of the hotel, they gave me a VIP card!

I now feel very important even though all it gives me is a 15% discount on their already overpriced drinks....

Henlikha

I don�t care about the supposed benefits anymore. I stay with Hilton, offer something with Priceline or stay at InterContinental and buy the Ambassador status. They�re all worth more than what I�ve had at RadissonSAS�s.

In the past year I gotten upgraded 3 out of 4 times - all of them to a suite - and all of them on a reward booking. Only unsuccessfull ones was in Stockholm (the Strand). Have one comming up in Bruxelles next month - cross my fingers for that one two.

Hotel benefits...
Hi! I have very good experience with my EBG-membership when i comes to hotels. I use the airport hotel next to the therminal at OSL (SAS Radisson). I think that i�ve got a busineclass room about 95 precent of the times i�ve stayed there. And i visit the hotel about 15 times each year!

My experience is that they happen, but I never arrive expecting one. Still, I almost always walk away from the desk, puzzled, if I don't get one )

I am at 100% when using reward. about 8 stays now.

When paying it is about 50%. about 15 stays last 2 years.

Mainly stay with Hiltons and Marriotts now.

AMS airport is bad location but hotel ok and they have a middle class that they upgrade to, so they are 3 room class property.

I have more problem getting the 6 pm check-outs that are 'as available' they never give check-out later than 3pm.

The Strand appears to be the worst about upgrades and I will never stay there again because of the attitude of the staff. I found an offer while on flight to ARN and cancelled my other reservation, arrived around 11 am and first could not find my reservation and then they refused check-in as "we do not have a room now in the class you have booked" Waited an hour while they checked in at least 5 rooms.

The room was ok but she went as far to say that all double rooms were booked as my reservation was for only one person. I went on the net in the room and booked a double room for that night and went down to show her that they were still selling online. She of course did nothing.

I did get a 3 pm check-out arranged for the next day. The problem was that at 13.20 a maid opened my door and said I would have to leave (I had do-not disturb sign out and no call even prior). I called desk and they said that of course I could stay, but she had already disturbed my sleep. In his apology when I was checking out early he then went on to say that they needed just that room for another booking as they were sold out that night.

Well. I went up to the room and booked a room at the same rate I had for that night. I went down to the desk and showed him and he got a little flustered. I guess I could have demanded a room or that they walk me to another hotel and pay but I just cancelled it.

As I was being sent out into the rain to move to another hotel he offered to pay for a taxi. I refused and said I was not looking for freeby but that they should treat future guests better.

This was my treatment as a EBG.

Dissapointing. When I lived in Stockholm I was a frequent paid guest at their brunch and the hotel is really quite ok.

My experience is that I usually get bumped up one category at Oslo Plaza, which have three classes of rooms. For work stays I prefer not to get a business class room, as there is one thing that annoys the living daylights out fo me with the setup in the room; the chair, striaght metal legs down into a carpet. That chair isn't moving anywhere once it sets into the carpet.

Other than that I've stayed at Beitost�len recently, nothing special. Oslo Airport upgraded me once in maybe 5 stays.

I never ask for any favour and I certainly never demand anything, primarily because many of the explanations given are so thin that I'd rather avoid getting myself riled up at being served an obvious lie....

-A

I have had some luck. In Vienna and Helsinki I got suites. In Gothenburg a room at the Royal floor (?) and have got business class rooms at some hotels (Helsinki and Brussels comes to mind).

Amsterdam wanted me to pay for an upgrade (125�). On bonus stays the result has been about 50% upgrades.