I am at 100% when using reward. about 8 stays now.

When paying it is about 50%. about 15 stays last 2 years.

Mainly stay with Hiltons and Marriotts now.

AMS airport is bad location but hotel ok and they have a middle class that they upgrade to, so they are 3 room class property.

I have more problem getting the 6 pm check-outs that are 'as available' they never give check-out later than 3pm.

The Strand appears to be the worst about upgrades and I will never stay there again because of the attitude of the staff. I found an offer while on flight to ARN and cancelled my other reservation, arrived around 11 am and first could not find my reservation and then they refused check-in as "we do not have a room now in the class you have booked" Waited an hour while they checked in at least 5 rooms.

The room was ok but she went as far to say that all double rooms were booked as my reservation was for only one person. I went on the net in the room and booked a double room for that night and went down to show her that they were still selling online. She of course did nothing.

I did get a 3 pm check-out arranged for the next day. The problem was that at 13.20 a maid opened my door and said I would have to leave (I had do-not disturb sign out and no call even prior). I called desk and they said that of course I could stay, but she had already disturbed my sleep. In his apology when I was checking out early he then went on to say that they needed just that room for another booking as they were sold out that night.

Well. I went up to the room and booked a room at the same rate I had for that night. I went down to the desk and showed him and he got a little flustered. I guess I could have demanded a room or that they walk me to another hotel and pay but I just cancelled it.

As I was being sent out into the rain to move to another hotel he offered to pay for a taxi. I refused and said I was not looking for freeby but that they should treat future guests better.

This was my treatment as a EBG.

Dissapointing. When I lived in Stockholm I was a frequent paid guest at their brunch and the hotel is really quite ok.