Upgrade on Star Alliance not working
Jul 12, 2017, 6:44 pm
#1
Original Poster
Join Date: Jul 2012
Programs: Eurobonus Gold
Posts: 1
Upgrade on Star Alliance not working
Tried to request an upgrade using EB points on ANA from HND - SYD from the SAS website, but got an error message. Wrote to SAS customer service and was told that the Star Alliance upgrade function is not working and they do not know when it will be fixed... furthermore, they could not help request it manually as it needs to be done through their website...
Anyone used the Star Alliance upgrade function recently?
Anyone used the Star Alliance upgrade function recently?
Jul 13, 2017, 1:35 am
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,407
Tried to request an upgrade using EB points on ANA from HND - SYD from the SAS website, but got an error message. Wrote to SAS customer service and was told that the Star Alliance upgrade function is not working and they do not know when it will be fixed... furthermore, they could not help request it manually as it needs to be done through their website...
Anyone used the Star Alliance upgrade function recently?
Anyone used the Star Alliance upgrade function recently?
Jul 13, 2017, 1:36 am
#3
Join Date: Sep 2005
Posts: 1,782
The entire website upgrade is a complete and total disaster. Though surprised they could not handle it manually, that is very poor. Suspect they are not prioritising this as they have got people (without status) waiting hours on the phone these days to speak to customer service (or a travel consultant as they are now apparently called).
Jul 13, 2017, 4:21 am
#4
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
The whole Star Alliance Award system has devalued a lot over the years IMHO. Almost all airlines in the Star Alliance group have limitations on Star Alliance awards compared to their own Frequent Flyer award programs. To me this is wrong, and not something you can really blame SK for.
10 years ago I could do upgrades on LH flights in the airport using my EB points. No need for an award voucher or similar. They were able to deduct the points from my EB account directly. This is not possible anymore. :-(
The reason SK can't do the upgrade manually is most likely down to no upgrades awards being available to Star Alliance members.
10 years ago I could do upgrades on LH flights in the airport using my EB points. No need for an award voucher or similar. They were able to deduct the points from my EB account directly. This is not possible anymore. :-(
The reason SK can't do the upgrade manually is most likely down to no upgrades awards being available to Star Alliance members.
Jul 26, 2017, 1:11 pm
#5
Join Date: Jun 2012
Posts: 47
The entire website upgrade is a complete and total disaster. Though surprised they could not handle it manually, that is very poor. Suspect they are not prioritising this as they have got people (without status) waiting hours on the phone these days to speak to customer service (or a travel consultant as they are now apparently called).
If you try to make hotel reservation you end in a loop with out end. Just another example
Jul 27, 2017, 3:39 am
#6
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
It seams that some webdesign company in the Nordic has great success selling useless web design at the moment. I've seen multiple websites in the Nordic migrated to a similar useless design over the last 6-12 months. It probably works great on a table or Ipad, but it's useless on a PC or if you need to find some usefull info. I've not seen any websites outside the Nordic migrated yet. They are probably better at doing UAT's.
Jul 28, 2017, 10:30 pm
#7
Join Date: Jun 2016
Location: VNO
Programs: Eurobonus Diamond
Posts: 111
I just did request a star alliance upgrade on an EVA air flight. It went fine over their interface on the inbound flight, on the outbound flight they seemingly don't have availability, so I only got a very cryptic error message.
I agree it could be done much easier as it is really complicated to fill in the very detail itinerary in the form, but eventually I got it confirmed. I found it very good value for my particular case: 4.700 CNY "B" economy class leg upgraded straight into business for 30.000 points (13 hour long flight).
I agree it could be done much easier as it is really complicated to fill in the very detail itinerary in the form, but eventually I got it confirmed. I found it very good value for my particular case: 4.700 CNY "B" economy class leg upgraded straight into business for 30.000 points (13 hour long flight).
Aug 31, 2022, 9:38 am
#8
Join Date: Aug 2022
Programs: SAS Eurobonus
Posts: 1
I have tried to upgrade on Staralliance with my SAS Eurobonus points at least 10 times and never been successful. I have taken extra notice to book the right booking class, I have called gold service to have them do it for me, they have confirmed that it should be possible, but it is impossible. I am convinced that SAS has stopped this. It is extremely poor that SAS does not offer this anymore and again the Staralliance rules. I have tried to contact Staralliance but not been successful.
Christian
Christian