Originally Posted by
magurin
Tried to request an upgrade using EB points on ANA from HND - SYD from the SAS website, but got an error message. Wrote to SAS customer service and was told that the Star Alliance upgrade function is not working and they do not know when it will be fixed... furthermore, they could not help request it manually as it needs to be done through their website...
Anyone used the Star Alliance upgrade function recently?
Star Alliance upgrade is not exactly very easy to achieve. Firstly, you need to be booked in a fairly high and expensive booking class, which on NH often is more expensive than booking Z outright. Secondly, award inventory needs to be available. Booking class I for upgrade to business. Unless you have already booked close to 330 days out, seeing I inventory on HND SYD is not very likely. Unless you are very lucky less than 14 days out.