Originally Posted by
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The entire website upgrade is a complete and total disaster. Though surprised they could not handle it manually, that is very poor. Suspect they are not prioritising this as they have got people (without status) waiting hours on the phone these days to speak to customer service (or a travel consultant as they are now apparently called).
You are so right. They complain that they loose passengers and then they make a website that look like one made by a 10 year old boy.
If you try to make hotel reservation you end in a loop with out end. Just another example