Let's eat, or let's not eat [SAS Catering Discussions]
Jan 16, 2024, 2:05 am
#856
Join Date: Sep 2003
Location: OSL
Posts: 2,646
[QUOTE=SkOrdBgo;35913095]There is now an option to opt-out of the Plus inter-Europe meals 
What I find disingenuous about this is that the product is already so weak; they understand wastage is increasing and rather than increasing the value proposition, you are asked to not take a meal. And whilst by itself it is a reasonable question, not even saying "you can opt to select from the onboard BoB menu" or toss some extra points your way to not select a meal, I find just, uh, a bit poor customer service.
What I find disingenuous about this is that the product is already so weak; they understand wastage is increasing and rather than increasing the value proposition, you are asked to not take a meal. And whilst by itself it is a reasonable question, not even saying "you can opt to select from the onboard BoB menu" or toss some extra points your way to not select a meal, I find just, uh, a bit poor customer service.
Jan 16, 2024, 3:32 am
#857
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,828
So degrade to the food quality to a point your dog wouldn't eat it and then give you the option to not even get it but still pay for it in the fare? That sounds like the usual environmental fraud we're seeing.
Where is the "I want an edible meal." option?
Where is the "I want an edible meal." option?
Jan 16, 2024, 10:07 pm
#858
Join Date: May 2005
Posts: 4,735
Could you clarify what they do for special meals, i.e. gluten-free, for long haul? It looks like there is an extra charge of between $10 and $29 per flight segment for a medical meal on one page on their website, but another page it gives a little (very little) info on special meals and how to order them, but doesn't mention the supplemental charge.
Jan 16, 2024, 11:42 pm
#859
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,186
Could you clarify what they do for special meals, i.e. gluten-free, for long haul? It looks like there is an extra charge of between $10 and $29 per flight segment for a medical meal on one page on their website, but another page it gives a little (very little) info on special meals and how to order them, but doesn't mention the supplemental charge.
Jan 17, 2024, 12:56 am
#860
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,828
Rightfully so, the problem is that the normal/default option is terrible and it will become a revenue generator through 'premium' meals to get something edible. While I could care less about this in coach or coach+, the default food in Business is well behind the curve and we already pay a very significant premium for those tickets.
Jan 17, 2024, 12:28 pm
#861
Join Date: May 2005
Posts: 4,735
Thanks for the clarification on that. Based on the reviews of the meals in this thread, I think I'll pack a bag lunch instead.
Jan 17, 2024, 2:29 pm
#862
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,700
Feb 26, 2024, 12:05 am
#863
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,700
I’ve got an upcoming itinerary LHR-OSL-ARN-UME and this option appears … but only for ARN-UME. 
In my experience only the legs to/from London get meal boxes, so they clearly don’t care about chucking those away.
In my experience only the legs to/from London get meal boxes, so they clearly don’t care about chucking those away.
Feb 28, 2024, 4:58 am
#864
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,700
SK527 ARN-LHR 2023/12/21 Pre-ordered VGML special meal in SAS Plus. Marinated tofu, giant couscous, crunchy salad and a dab of mystery dressing.
Lots of roast beef meal boxes returned or declined in the rows around me, evidently pre-ordering vegan/veggie meals by phone in advance is a lesser known option.
SK804 LHR-OSL 2024/2/28 Pre-ordered VLML special meal in SAS Plus and it’s basically the same as the VGML I shared back in December, but with cracker bread and a different kind of couscous. Not sure if those differences are VGML/VLML related or because it was catered from a different base.
The default meal offer on this flight was the birch-smoked salmon, so if it makes carnivores feel any better you’re not the only ones getting tired of the same meals.
Mar 7, 2024, 8:23 am
#866
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Mar 7, 2024, 8:41 am
#867
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,700
Mar 9, 2024, 2:38 am
#868
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,828
I said our dogs eat better than that, not eat like that.
Mar 11, 2024, 11:54 am
#869
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,186
Norwegian smoked salmon, potato salad, and pickled cucumber.
The salmon was very nice. I really liked the pickled cucumber. The potato salad was, well, potato salad. The rocket salad was fresh and crisp. Would not mind having this again.
(CPH-AMS)
Apr 2, 2024, 2:22 am
#870
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,700
Starting in 2023, it cost 100SEK/DKK/NOK to order a special meal, but not if you ordered a Kosher meal. The order had to be made over the phone.
Spoiler
However, checking up on a forthcoming ARN-EWR trip, we noticed this week that a vegetarian special meal can now be pre-ordered online and at no cost. Mrs Ontheroad (who has only EBS status) is flying in Y later this week and will report back if she actually gets the special meal.
Last edited by jamesbrownontheroad; Apr 2, 2024 at 2:33 am