Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Feb 5, 2011, 1:11 am
#286
Join Date: Jul 2008
Location: LLA
Programs: EB*G
Posts: 137
From a shareholder perspective, it looks pretty smart to have people paying for upgrades rather than giving them away for free...
Feb 5, 2011, 8:14 am
#287
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Well, I guess it's about not totally destroying the Y+ and C market by making passengers always purchasing economy tickets and easily securing that Optiontown upgrade for much less money than the original high fare ticket would have cost.
From a shareholder perspective, it looks pretty smart to have people paying for upgrades rather than giving them away for free...
From a shareholder perspective, it looks pretty smart to have people paying for upgrades rather than giving them away for free...
I can understand them holding back but close to 30 seats still available they were asking ALL passangers if they would like to upgrade for points....
I just feel like ive been screwed, so im sure they are feeling its worth their 8 euros....
personally I think the company could do this better but then again I DO NOT own shares, ive allready opened multiple star alliance accounts due to the fact that my qualification period on SAS is really bad for me and they refuse to change it so I had to improvise, now I will just start collecting more and more with them... if only they had a cc for me to use too 
Feb 5, 2011, 8:17 am
#288
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Upgrade for points is IMHO one of the best ways to use these points, specially on longer flights. Think about OT as kind of low cost lottery ticket, possibly sometimes saving money or points you would otherwise pay for better flight class or upgrade 
Don't be angry on OT, it's not worth it. You don't win in Las Vegas casino every time either. But statistics works, there is above zero probability to get OT upgrade and sometimes you will get it Certainly if you fly often enough. Not guaranteed for any specific flight though even if you might be the only one passenger on board.
Would be very interesting to read - let's say on Wikileaks website - description of real OT upgrade algorithms and how all this works. But very likely after such leak real methods would be changed anyway... Just like in quantum mechanics - if you measure some parameter, other parameters change as a result of the measurement process itself.
Don't be angry on OT, it's not worth it. You don't win in Las Vegas casino every time either. But statistics works, there is above zero probability to get OT upgrade and sometimes you will get it Certainly if you fly often enough. Not guaranteed for any specific flight though even if you might be the only one passenger on board.Would be very interesting to read - let's say on Wikileaks website - description of real OT upgrade algorithms and how all this works. But very likely after such leak real methods would be changed anyway... Just like in quantum mechanics - if you measure some parameter, other parameters change as a result of the measurement process itself.
Feb 8, 2011, 3:39 am
#289
Join Date: Feb 2011
Location: OSL/CPH
Programs: SAS Eurobonus Gold, Lufthansa Senator, Flying Blue Platinum, SPG Platinum, BMI Gold, Hyatt Gold,
Posts: 73
Waiting for response
Hi guys,
My first post in this forum which has given me a lot of valuable information. Thank you guys :-)
Just wanted to let you know, I signed up for a UTo a month ago on Stockholm - Chicago, and I am flying tomorrow. Still no reply, and Optiontown is showing "Upgrade decision pending".
There are plenty of available seats in Economy, Economy+ and Business, so I am really anxious about the outcome of the upgrade.
A0 C9 D9 J9 Z0 Y9 S9 B0 E9 M9 H9 Q9 V0 W0 U0 K0 L0 T0 G9
Upgrade to Business is EUR 311 and Economy Extra EUR 140.
My first post in this forum which has given me a lot of valuable information. Thank you guys :-)
Just wanted to let you know, I signed up for a UTo a month ago on Stockholm - Chicago, and I am flying tomorrow. Still no reply, and Optiontown is showing "Upgrade decision pending".
There are plenty of available seats in Economy, Economy+ and Business, so I am really anxious about the outcome of the upgrade.
A0 C9 D9 J9 Z0 Y9 S9 B0 E9 M9 H9 Q9 V0 W0 U0 K0 L0 T0 G9
Upgrade to Business is EUR 311 and Economy Extra EUR 140.
Feb 8, 2011, 4:44 am
#290
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Feb 8, 2011, 4:54 am
#291
Join Date: Jun 2004
Posts: 3,774
I had plenty of miles for upgrades to either E+ or C on many TATL flights between CPH and IAD/ORD/EWR, and tried both directions, but only managed to snag them a couple of times, otherwise was denied.
I agree it is one of the best values - if you can get it. The uncertainty, and then most often disappointment, is what killed it for me.
Susan
Feb 8, 2011, 5:26 am
#292
Join Date: Feb 2011
Location: OSL/CPH
Programs: SAS Eurobonus Gold, Lufthansa Senator, Flying Blue Platinum, SPG Platinum, BMI Gold, Hyatt Gold,
Posts: 73
For me, it is 60 000 points in total to upgrade to business round trip, while I earn 3 000 points on the ticket.
Compare this to an OT upgrade where I would get 20 000 points, not spend 60 000 points, and the company would pay for the upgrade. I dont see how that can be better value?
Compare this to an OT upgrade where I would get 20 000 points, not spend 60 000 points, and the company would pay for the upgrade. I dont see how that can be better value?
Feb 8, 2011, 5:56 am
#293
Join Date: Jul 2010
Location: GOT
Posts: 1,168
You're lucky to have a company that picks up the price for that kind of upgrade despite not going through a travel agency or similar.
Feb 8, 2011, 6:30 am
#294
Join Date: Sep 2001
Location: Sweden
Posts: 2,044
Has it become possible to upgrade for points at the gate more frequently than previously? I gave up on SK a few years ago when only about 2 out of every 10 requests for points upgrades were available/granted. That was with both *G and EB silver status.
I had plenty of miles for upgrades to either E+ or C on many TATL flights between CPH and IAD/ORD/EWR, and tried both directions, but only managed to snag them a couple of times, otherwise was denied.
I agree it is one of the best values - if you can get it. The uncertainty, and then most often disappointment, is what killed it for me.
Susan
I had plenty of miles for upgrades to either E+ or C on many TATL flights between CPH and IAD/ORD/EWR, and tried both directions, but only managed to snag them a couple of times, otherwise was denied.
I agree it is one of the best values - if you can get it. The uncertainty, and then most often disappointment, is what killed it for me.
Susan
Feb 8, 2011, 8:55 am
#295
Join Date: Jul 2009
Location: GVX
Programs: SK*G
Posts: 37
Apparently they weren't that out for the two crew relatives (~16YO girls)discretely seated in the rear, otherwise empty, business cabin of the 340...
Feb 8, 2011, 9:12 am
#296
Join Date: Sep 2001
Location: Sweden
Posts: 2,044
Happened to me when trying to upgrade on SK904 on January 27th. At check-in I was told no upgrade was possible due to they didn't have any meals.
Apparently they weren't that out for the two crew relatives (~16YO girls)discretely seated in the rear, otherwise empty, business cabin of the 340...
Apparently they weren't that out for the two crew relatives (~16YO girls)discretely seated in the rear, otherwise empty, business cabin of the 340...
Some people may be happy just sitting in C even without C meals.
SAS should have an option of upgrade to C without meal upgrade.
Just put a note on the seat which shows "No C meal choice".
Feb 10, 2011, 4:28 am
#298
Join Date: Jan 2010
Programs: BA Silver, EB Gold
Posts: 22
I been searching for an answer about optiontown and believe that this is the thread to post in.
I have an awardtrip ARN-EWR in May booked in Economy Extra (they had no seats in business) but ofcourse they have a lot of seats in business still.
Will it be possible for me to use Optiontown for upgrade? Or will they refuse me as I am traveling only on points? It would be pretty good for me only paying upgrade and receive full points for the trip.
I have an awardtrip ARN-EWR in May booked in Economy Extra (they had no seats in business) but ofcourse they have a lot of seats in business still.
Will it be possible for me to use Optiontown for upgrade? Or will they refuse me as I am traveling only on points? It would be pretty good for me only paying upgrade and receive full points for the trip.
Feb 10, 2011, 5:34 am
#299
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
Feb 10, 2011, 7:18 am
#300
Join Date: Sep 2005
Posts: 1,777
It states in the conditions that award tickets are not upgradeable on Optiontown. Tried my self as well, it's a no go.
SAS will not upgrade you for points either on awards, so no need to get your hopes up about sitting up front really. Have some NF and enjoy Extra ^
SAS will not upgrade you for points either on awards, so no need to get your hopes up about sitting up front really. Have some NF and enjoy Extra ^