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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

Flyingmama Oct 23, 2011 9:44 am


Originally Posted by orknot2be (Post 17316221)
Just found this thread although I have been an e-rewards member for almost 2 years. Can be very frustrating. Although the OP was many years ago, I still agree that it seems quite unfair to be on a survey for 5-10 minutes, answer more than 20 questions, and then told you don't qualify. Happens >25% of the time. But I haven't quit yet since I still like to have alternate ways to build up miles, even little bits at a time.

This happens to me occassionally. In fact it happened just last week. I emailed erewards to complain about being dumped after investing 15 minutes in a survey and they credited me with the full amount. They need to know when their survey providers pull stunts like this since it alienates their members.

neuromancer Oct 23, 2011 3:51 pm


Originally Posted by louie-m (Post 17321066)
I had been hoping to credit e-rewards from two different e-rewards accounts to the same Choice account within a few days (Grand Slam hit). This suggests I shouldn't be able to. Is this enforced in practice and what would happen if I tried and failed - would my e-rewards disappear into the ether or would the transfer just never happen?

It is enforced, your points will not disappear, but it will tell you it's not possible

diljs Oct 23, 2011 8:34 pm

I haven't seen a slowdown, in fact e-rewards surveys are lighting up my inbox even more than normal lately.

louie-m Oct 24, 2011 10:27 am


Originally Posted by neuromancer (Post 17323245)
It is enforced, your points will not disappear, but it will tell you it's not possible

Even though the e-rewards are coming from a different account? I know that it will tell me it's not possible from the same account, but the software is clever enough to be able to tell at the point of transfer that an earlier transfer has already been made from a different account? I'm impressed.

jgxtrav1 Oct 24, 2011 3:29 pm

Be impressed!
 

Originally Posted by louie-m (Post 17326965)
Even though the e-rewards are coming from a different account? I know that it will tell me it's not possible from the same account, but the software is clever enough to be able to tell at the point of transfer that an earlier transfer has already been made from a different account? I'm impressed.

Be impressed as that's the way it works ....

For any "restricted" rewards:

Can't use the same eRewards account to go to two different receiver accounts; i.e. trying to do a rewards transfer from one eRewards account to two different US Air Dividend Miles accounts within the "restricted" time period (30 days) will fail.

-- and --

Can't use two different eRewards accounts to go to one receiver account; i.e. trying to do a rewards transfer from two different eRewards accounts to the same US Air Dividend Miles account within the "restricted" time period (30 days) will fail.

I don't think it was always that way but they are now quite good at it now!

But, as indicated earlier, you don't lose your points; it just won't let you do the rewards transfer.

vinay2543 Oct 25, 2011 7:31 pm


Originally Posted by vinay2543 (Post 17248841)
Hi All,

Just curious to know if anyone knows any customer care contact number? I have not received any new survey in almost a month and half. My profiles and all are updated. I sent them mails using the member service option, but have not received any reply from their end. Probably calling them might increase my chances. :)

As suggested by some of you, I contacted e-rewards via email on why I am not getting any more surveys, and I received below reply:

Hello Vinay,

Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.

e-Rewards serves clients in the consumer packaged goods industry, auto industry, and in general to companies who provide products or services that are sold to businesses and consumers around the world. These clients use survey results to make decisions that have significant financial implications for their companies. As such they rely upon the quality of the survey answers they receive from e-Rewards panelists.

From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.

Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.

Sincerely,
XXXX
Member Services


If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated. :)

TIA.

honu Oct 26, 2011 1:22 am

I'll ask this question again as there was no response a few days ago (perhaps someone will notice it and have an answer now). How long for e-rewards to post to Priority Club these days? I seem to recall it was a weekly sweep, but I forget the day, and it's been longer than a week now and the points haven't hit my account... I'd like to know if anyone else had a recent experience with this before I send an email to CS.

morgan1929 Oct 26, 2011 8:24 am


Originally Posted by honu (Post 17336996)
I'll ask this question again as there was no response a few days ago (perhaps someone will notice it and have an answer now). How long for e-rewards to post to Priority Club these days? I seem to recall it was a weekly sweep, but I forget the day, and it's been longer than a week now and the points haven't hit my account... I'd like to know if anyone else had a recent experience with this before I send an email to CS.


My last 2 redemptions have taken 2 days.

ms ga peach Oct 26, 2011 11:38 am


Originally Posted by vinay2543 (Post 17335851)
As suggested by some of you, I contacted e-rewards via email on why I am not getting any more surveys, and I received below reply:

Hello Vinay,

Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.

From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.

Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.

Sincerely,
XXXX
Member Services


If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated. :)

TIA.

I found this to be an interesting answer from e-rewards. Over 2 years ago I closed my account with them because I was being required to go thru 5-10 screens of ?'s and then being told that I didn't qualify. They gave me no suggestions as to why this was happening but now I am thinking that maybe someone had problems with my answers. I think that you should have been notified by them beforehand so you would have at least had a chance to defend yourself. Personally, I think their surveys asked ?'s that were too
personal.

Tiki Oct 29, 2011 6:44 pm


Originally Posted by Flyingmama (Post 17321720)
This happens to me occassionally. In fact it happened just last week. I emailed erewards to complain about being dumped after investing 15 minutes in a survey and they credited me with the full amount. They need to know when their survey providers pull stunts like this since it alienates their members.

A couple of weeks ago I complained about the same thing and while they gave the credit for the offending survey, I haven't gotten any invitations on that account since. My husband is still getting them.

Flyingmama Oct 30, 2011 7:07 am


Originally Posted by Tiki (Post 17358221)
A couple of weeks ago I complained about the same thing and while they gave the credit for the offending survey, I haven't gotten any invitations on that account since. My husband is still getting them.

I have no idea what the problem is. I seem to receive even more invitations after complaining! In fact yesterday I received three, and the day before two. Perhaps it has something to do with the demographics you've been slotted in?

oldpenny16 Oct 30, 2011 1:19 pm

As I've gotten older the number of surveys I get have been reduced. I'm sure my next birthday will push me into the ERewards land of the unwanted unless it is for surveys about Depends!

marion10 Oct 30, 2011 2:31 pm

Now that I am over 50- I do notice a declination in what surveys I recieve.

mikeef Oct 31, 2011 2:07 pm


Originally Posted by vinay2543 (Post 17335851)
As suggested by some of you, I contacted e-rewards via email on why I am not getting any more surveys, and I received below reply:

Hello Vinay,

Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.

e-Rewards serves clients in the consumer packaged goods industry, auto industry, and in general to companies who provide products or services that are sold to businesses and consumers around the world. These clients use survey results to make decisions that have significant financial implications for their companies. As such they rely upon the quality of the survey answers they receive from e-Rewards panelists.

From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.

Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.

Sincerely,
XXXX
Member Services


If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated. :)

TIA.

Hmm, I'm guessing that this happened to me my friend on my his second account. Funny, I he only got one or two surveys before they stopped coming.

Mike

Firewind Oct 31, 2011 2:15 pm


Originally Posted by mikeef (Post 17367138)
Hmm, I'm guessing that this happened to me my friend on my his second account. Funny, I he only got one or two surveys before they stopped coming.

Mike

Corpus cohabitation by proxy...


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