There's something up. I made a Hilton redemption a couple of days ago, got the confirmation email, and it's currently in Pending status. I wasn't paying close attention so can't be sure, but I don't think my points balance went down.

I think I also got the false transaction failure refund as well. At the time, I thought that balance had jumped because they’d done a sweep of things that didn’t properly credit and were fixing that (I seen to get mystery point jumps from that a few times a year) but the amount matches 2x2000 Avios transaction now showing as failed rather than pending and which had credited as pending

Of the 2 accounts I mentioned as having in our household, one that had a "failed" redemption and additional points refunded, I immediately redeemed to IHG. My e-rewards account was debited 10k and my IHG account had the points minutes later. So I may have scored here :) . The other account only has frequency-restricted redemption partners available so I was unable to empty it quickly :(

I made the same assumption and spent the points. I never noticed the "failed" messages until I read this thread.

Member Adjustment
 

Several times in the last few months, including today, I have received additional credits called "Member Adjustment" to my account. Three have been around $23 each and one was over $80. They aren't credit from a dispute since I've resolved those and received the credits. My wife has never received one on her account that is as active as mine. Anyone know what this represents?

My wife had one of these about 6 months ago. I've never had one. Still no idea why she got it, but was happy to spend the points :D . I took it as a return for all the time wasted with late disqualifications and surveys that didn't post and e-rewards Support wouldn't pay out.

I had the additional points so I quickly cashed them in,6000 Avios.Just looked at my balance and I have a minus balance on my e rewards account .Strangely the reward history shows a far greater number of minus entries than add up to the minus balance shown
no points have been credited to my BA account,but it has only been a few days since since I claimed them.

As regards the 'bonus' 8k points which some people received ... it was pretty obviously a mistake so anyone who quickly spent them and now has a negative balance has only themselves to blame ... its probably quite likely that e-Rewards monitor threads such as this so in all probability the fact that people posted about it is why it was reversed ... sometimes its better to keep quite for a while and see what happens.

How can you cash in 6000 avios, aren't they once every 30 days?

Earlier this week my account had $100 more than it should have, even though my last redemption--$100 Hilton--went through. I tried to spend it, but everything I wanted can't be redeemed yet due to restrictions of how often they can be redeemed. This morning the extra $100 is gone. Now I'm glad I didn't spend it.

I have a very similar situation in my account. Last week, I redeemed $65 for BA Avios, and now my account is $24 in the negative. Bizarre.

My thoughts exactly, would have preferred the glitch to be low key,. Even though they may have figured it out anyway. They definitely monitor this thread.

Beginner’s mistake to advertise on public fora mistakes in favor of consumer. There will always be beginners, unfortunately.

PS I don’t think this forum is high enough profile to be worth monitoring

Given how many of their specialty surveys (videos of your face while you’re watching commercials for additional incentive, ‘get $50 in panel currency for a two week message board on designing the shoehorn of the future’, some of the in-hone product tests) will have a perfectly normal several weeks lag before the incentive posts, if you do a lot of surveys and panels, you get a fair number of sudden balance jumps when those delayed things finally post.

When I see a big balance jump, my first assumption is that they did a sweep and I’m finally getting credit for stuff I did 6-10 weeks ago- I don’t track that stuff too closely because in my experience that backlog does show up on its own time eventually