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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

WilcoRoger Dec 20, 2019 3:52 am

Same here, October redemption posted 19/12 - probably they fixed the issue of "old" redemptions not posting.

ankomonkey Dec 20, 2019 6:11 am


Originally Posted by WilcoRoger (Post 31859663)
Same here, October redemption posted 19/12 - probably they fixed the issue of "old" redemptions not posting.

Now appearing in my activity. Hopefully those who made manual claims will get two lots of points :p . I couldn't be bothered to start the tennis match between e-rewards and Hilton with me as the ball, so glad they posted in the end.

MAXII Dec 20, 2019 8:36 am


Originally Posted by MAXII (Post 31858556)
No, my last redemption a few days ago took only 24hours unlike Hilton - still waiting on a redemption from Oct. 26th 😟

Hilton points posted over night. I have to say Erewards were very responsive to my emails as they always have been over the years.

Beachchaser Dec 20, 2019 10:07 am

Southwest points
 
Is anyone else waiting on southwest rapid rewards points? I redeemed 12/13 and still no posting, typically they post the following tuesday as long as you redeem by midnight est monday evening.

tonoz Dec 20, 2019 9:08 pm

Does anyone notice that Etihad Guest remove from the rewards page? (JetBlue invitation)

Athena53 Dec 21, 2019 6:34 am


Originally Posted by MAXII (Post 31860301)
Hilton points posted over night. I have to say E-rewards were very responsive to my emails as they always have been over the years.

I think they must load points in batches- I redeemed mine late last month and they posted around the same time as others' here.

OKImready Dec 22, 2019 5:17 am

I redeemed for Southwest Rapid Reward Points on 12/14....still havnt posted to my RR account as of 12/20, I sent E Rewards an E-Mail, and got a generic response that they are "away for the Holidays" and will look into this beginning in January....(Gimme a Break!! its an electronic transfer..)

honu Dec 23, 2019 5:05 pm

How do you change the verified phone number?
 
With the old website it was possible to change phone numbers under the account settings, but I can’t find a place where I can do that in the new website. Also, I prefer not to use my personal cell number. I have both a Skype number and an old google voice number (which still works). Can I use one of those for this purpose?

WilcoRoger Dec 23, 2019 11:54 pm

I had the same issue - just write to them via the website contact pages, they'll either ask some account details to reset the phone number or just reset it without asking the details. Then next time you redeem just enter the new number.

craz Dec 25, 2019 6:07 pm


Originally Posted by honu (Post 31870807)
With the old website it was possible to change phone numbers under the account settings, but I can’t find a place where I can do that in the new website. Also, I prefer not to use my personal cell number. I have both a Skype number and an old google voice number (which still works). Can I use one of those for this purpose?

Bear in mind they will either text or call the # you give, so you will have to have access to get the call when they call

beachmouse Dec 26, 2019 8:00 am

Response I got about my missing Flying Blue redemption partner:


Thank you for your e-mail.

While we are tweaking a few things to optimize the brand-new website, some reward options may not be available for redemption straight away. Don't worry, this is just temporary. Do keep an eye on your account rewards section, as all your favourite reward partners will gradually be made available again.

Thank you for your patience and understanding.

WilcoRoger Dec 26, 2019 2:45 pm

That’s their boilerplate answer. Wait a week or two and if still nothing, reply to their mail asking for updates. The new website went live like two months ago...

Kremmen Dec 26, 2019 3:14 pm


Originally Posted by beachmouse (Post 31877411)
Response I got about my missing Flying Blue redemption partner:

I received the same cut/paste text on 12/12 regarding the airline partners I no longer see.

My most recent email from them said:

Our rewards and technical team is still working on fixing this issue. Please extend your patience a liitle longer. Rest assured they will put back the rewards you have enjoyed before.

OKImready Dec 28, 2019 2:56 pm

GEE...I redeem my E-Rewards "currency" for Southwest Rapid Reward points....upon redeeming them, they usually post to my Southwest account within a few days for the past few years... For December I redeemed "E-Rewards currency on Dec 14th, 2019... and as of Dec 28th they have not posted... I e-mailed E-rewards and got a response they are "away" for the holidays and will look into this in January.... Today 12/28 without sending another inquiry, I get another e-mail from E Rewards stating my "points" will post within 6 WEEKS....THATS a loooong time to take them to post...Anyone else seeing this for Southwest Points??

neuromancer Dec 28, 2019 3:25 pm


Originally Posted by OKImready (Post 31884245)
I get another e-mail from E Rewards stating my "points" will post within 6 WEEKS....THATS a loooong time to take them to post...Anyone else seeing this for Southwest Points??

That's a standard reply, a quote from the T&C and means nothing (actually means up to 6 weeks). All of the redemptions say 6 weeks and usually post within 1 week


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